The Real Reason Your Company Invests in Customer Success
Sixteen Ventures
AUGUST 14, 2022
You can build cancel flows, run “switch to annual pricing” programs, raise prices, hire Retention specialists, create a Growth Team to chase upsells, hire Account Managers to periodically check in with customers to make sure they’re going to pay their bills and stick around, etc. Why they’re investing in you. CSMs and NRR.
Let's personalize your content