Sixteen Ventures

JULY 17, 2020

Is 5% a good monthly SaaS Churn Rate? Read on to learn the answer… As a consultant to SaaS and Cloud providers that are looking to grow, I get asked what an acceptable SaaS churn rate is all the time. ” In 2020 I just say, “let’s make churn a non-issue.” Monthly vs. Annual Churn Rates.

Churn 133

Churn SaaS B2C Cloud 133

Baremetrics

DECEMBER 7, 2020

Well, tracking your net revenue churn rate can clue you in on all of the above. In this guide, we’ll highlight how to calculate yours and why this unique data point is a strong signal of your business’ long-term growth. Table of contents What is net revenue churn? What is net revenue churn?

Churn 66

Churn Revenue Business Pricing 66

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Invest in Your Customer Success Team.

Churn 95

Churn Strategy Technical Review Benchmarks 95

Intercom, Inc.

MARCH 25, 2019

Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue. When your number one focus is bringing new customers to your business, often with limited time and resources, the last thing that you give attention to is what happens when a customer tries to leave.

Churn 183

Churn Wireless Growth Hacking Construction 183

Subscription Flow

NOVEMBER 20, 2023

Businesses are shifting from rigid, consumption-based business models to flexible ones that let users pay for the goods and services they use only as much as they use them. Therefore, reengineering the value chain and realigning teams to the new business model are necessary for this major shift.

Payments 59

Payments Payment Features Payment Services Subscription 59

Practical Advice on SaaS marketing

AUGUST 1, 2018

Churn is bad for software-as-a-service (SaaS) companies. But knowing there’s a churn problem is one thing; fixing it is something else. To bring down churn, we need to understand what’s behind the numbers. Wrong customers Sometimes high churn happens when SaaS providers sell to the wrong customers.

Churn 122

Churn Metrics Compensation Software Review 122

SaaStr

JUNE 22, 2023

My list: Not committing to 24 months upfront to getting to Real Revenues and a Minimum Sellable Product. It takes 7–10 years to build something real, and the first stage is the 18–24 months it takes to get real revenues and something off the ground. SaaStr Trying to pursue a “Grass is Greener” business model.

SMB 231

SMB SaaS B2C Interviewing 231

Blulogix

JANUARY 6, 2024

Unlocking Revenue Potential with a Robust Subscription Billing Platform By BluLogix Team Welcome to the fifth installment of our series on selecting the right subscription billing platform for your business. In today’s competitive market, businesses are constantly seeking ways to grow and remain profitable.

Payments 52

Payments Subscription Payment Features SaaS Payments 52

Baremetrics

AUGUST 22, 2021

Subscription revenue can be defined most simply as a model which generates income from customers through recurring fees that are paid at regular intervals. Before we get into the more complicated stuff, let’s consider the difference between earning revenue and collecting revenue. Subscription Revenue is Easier to Scale 3.

Payment Features 90

Payment Features Payments Subscription Revenue 90

OpenView Labs

FEBRUARY 5, 2019

Before there is time for customers to churn it’s just about adding in as many new customers as you can. But before we know it, if we aren’t careful, we find our growth being stunted on the top line by customer churn. If revenue churn rate is too close to the capital burn rate, you’ve got a problem to solve.

Churn 66

Churn Revenue SaaS Acquisition 66

SaaStr

JULY 5, 2023

New Workloads Are Only a Small Percent of Today’s Revenue, But Are The Majority of Tomorrow’s. New workloads, new uses of Mongo are actually just a small percent of revenue. But those accounts grow dramatically over time, and don’t really churn. Revenue growth. 45% of Revenue Outside North America.

Scale 184

Scale cloud efficiency Cloud Business Model 184

Blulogix

FEBRUARY 16, 2024

Streamlining Success: What is the Role of Automation in Customer Lifecycle Management for Recurring Revenue? This blog post explores how employing automation in CLM can revolutionize the way businesses nurture their customer base, enhance engagement, and secure recurring revenue streams.

Payments 52

Payments Payment Services Revenue Payment Facilitation 52

Baremetrics

SEPTEMBER 30, 2021

The pre-revenue startup phase has a host of stresses that hopefully disappear as the company begins to earn revenue. You also might need to be watching your burn rate extra closely as the pre-revenue stage is by no means the pre-expense stage. What is a pre-revenue startup? What is a pre-revenue startup?

Payments 110

Payments Revenue Startup Development Team Review 110

ProfitWell

NOVEMBER 6, 2019

The subscription revenue model is hardly new. It’s simple: the subscription revenue model benefits both customers and companies. Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base. What is the subscription revenue model?

Payment Features 74

Payment Features Payments Subscription Revenue 74

CustomerSuccessBox

JUNE 17, 2022

Analysis like, Conversion analysis Churn analysis Attribution analysis Retention analysis Segmentation Funnel analysis. Amongst all the types of analysis one may carry out using product analytics, our point of discussion would be churn analysis in this blog. Why is it not easier to predict churn? Analyze the drop-off stage.

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Solutions 105

CustomerSuccessBox

JUNE 8, 2022

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn!

Churn 52

Churn Management Systems Review Onboarding 52

SaaSOptics

AUGUST 17, 2020

Revenue Modeling for a Subscription vs. Non-Subscription Businesses . Revenue modeling. It’s the most difficult aspect of financial planning, especially for startups that don’t have historical data to extrapolate future revenues. Revenue Modeling: Revenue Growth Over Time.

Subscription 98

Subscription Payment Features Deferred Revenue Revenue 98

Full Session

DECEMBER 4, 2022

For this reason, companies must conduct a customer churn analysis and keep a finger on their churn rate – a statistic that shows the percentage of customers who stopped making purchases from a company. It’s a crucial indicator of how well your business is performing. Let’s start by defining the customer churn analysis.

Churn 52

Churn Payment Services Payments SaaS Payments 52

CustomerSuccessBox

JUNE 7, 2022

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! I’m not.

Churn 52

Churn Management Interviewing Onboarding 52

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Consider this: Consumers are already conditioned to the subscription model. Learn More What is Recurring Billing?

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? A “good” churn rate for one company might be terrible for another. Worse, comparing average churn rates across different markets and industries will leave you mired in confusing statistics and contradicting studies. What is the average churn rate?

Churn 55

Churn SaaS Payments Payments Payment Methods 55

FastSpring

NOVEMBER 2, 2023

We are excited to share the release of three new groundbreaking features designed to turbocharge your subscription revenue! Offers API Offers API is a revenue catalyst that enables businesses to maximize revenue at every customer interaction. Check out our 1ClickPay product announcement. Interested?

Subscription 139

Subscription Payment Features Payment Methods Payment Solutions 139

SaaStr

APRIL 14, 2023

If you aren’t sure if you have a rock-solid value prop, look at churn, revenue, and even the ability or inability to raise funds. Investors want to know about metrics, the drivers of your business, and whether users are growing, engaged, or churning. This business models assume the end user knows how to use it.

Development Team Review 222

Development Team Review Technical Review Underperforming Technical Team SMB 222

User Pilot

MARCH 25, 2024

It uses revenue and operating costs to determine the company’s value. Revenue-based valuations are more suitable for SaaS startups because it doesn’t take into account upfront investment which affects SDE or EBITDA negatively. The multiple depends on numerous factors, like sustainability and transferability of revenue and growth.

SaaS 105

SaaS Customer Lifetime Value Acquisition Metrics 105

FastSpring

APRIL 2, 2019

To spare you the headache, here’s a quick guide to help you make sense of subscription finance—starting with monthly recurring revenue. What is Monthly Recurring Revenue? Monthly Recurring Revenue, or MRR, is the expected normalized monthly revenue based on currently active subscriptions. Why is MRR an important KPI?

Finance 89

Finance Subscription Payment Features Revenue 89

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Stax

FEBRUARY 28, 2024

This includes subscription management, revenue recognition, dunning management, integrations with other business systems, fraud prevention, and more. Automated SaaS billing and subscription management work hand-in-hand to streamline business operations. Its smart automation keeps customers informed at every step.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

FastSpring

JANUARY 21, 2020

Subscriptions are the lifeblood of any SaaS business model. On the surface, it’s a perfect model. However, SaaS subscriptions can also cost businesses money if they’re not set up with the customer’s experience in mind. This is when a customer churns without them realizing or against their will.

Payments 79

Payments SaaS Payments Payment Features Payment Services 79

ProfitWell

OCTOBER 18, 2019

Churn is a scourge on subscription businesses. When your revenue is based on recurring monthly or annual contracts, every customer who leaves puts a dent in your cash flow. That’s exactly what a churn model can do. That’s exactly what a churn model can do. What is a churn model?

Churn 67

Churn Retention SaaS Payments Payment Services 67

SaaStr

FEBRUARY 14, 2023

Net Dollar Retention Shows SaaS’s Best Qualities NDR encapsulates SaaS revenues’ best qualities in one metric: the subscription-based model. It captures the predictability of SaaS revenue and built-in growth. Low churn shows stickiness ingrained in customer behavior or mission criticality. You do that by showing momentum.

Metrics 212

Metrics Marketing SaaS SMB 212

Chart Mogul

MAY 12, 2021

Director of Finance Ken Carlson on how Whereby is making freemium work thanks to actionable insight derived from their revenue data. The Solution: ChartMogul is the comprehensive tool for revenue analytics. The Result: Improving the business model with deep insight. What is Whereby? Tweet this quote. Tweet this quote.

Revenue 52

Revenue Data Payment Features Finance 52

Chart Mogul

MAY 12, 2021

Director of Finance Ken Carlson on how Whereby is making freemium work thanks to actionable insight derived from their revenue data. The Solution: ChartMogul is the comprehensive tool for revenue analytics. The Result: Improving the business model with deep insight. What is Whereby? Click To Tweet. Click To Tweet.

Revenue 52

Revenue Data Payment Features Finance 52

User Pilot

FEBRUARY 26, 2024

Digital product metrics can be grouped into five broad categories: acquisition , activation , engagement , satisfaction , and revenue metrics. What are your most important business objectives? Are you aiming for user engagement, acquisition, or revenue growth? Book a demo now to learn more. The customer acquisition cost formula.

Metrics 104

Metrics Customer Lifetime Value Scale SaaS 104

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. I’ve come to realize this saying describes an optimal strategy for a lot more than just an ad-supported revenue model. Align Revenue To The Value You Create.

Payments 69

Payments Revenue VP of Engineering Payment Methods 69

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. This trend is even affecting business-to-business enterprises. In this sense, their revenue is consistent, long-term, and somewhat predictable.

Subscription 59

Subscription Payment Features Metrics Business 59