SaaStr

FEBRUARY 9, 2021

In today’s SaaStr podcast episode, Harry Stebbings sits down with Ryan Bonnici, Chief Marketing Officer at Whereby to chat about how to market at scale. Prior to joining Whereby, a browser-based video meeting platform, Bonnici was previously CMO of the world’s leading software review platform G2.com Harry Stebbings.

Scale 155

Scale Scaling Sales Hiring Marketing 155

SaaStr

APRIL 19, 2024

To the OG software people who read SaaStr, Jason is “the guy,” Sam says. He’s the person that the founders of Hubspot and companies that make tens of millions of dollars want to learn about software from. Certain business models have economies of scale, and some don’t. Let’s step back into the older days of software.

Engineering 222

Engineering Business Model Pricing Scaling 222

TechEmpower SaaS

JULY 24, 2023

Where do you stand on your brand? Do you have a name, a logo, and have you thought about brand positioning? What are some examples of similar brands? How quickly will we need to scale the application? Team and Process Are you using, or planning to use any software development methodologies? Six months from now?

Innovation 780

Innovation Development CTO Hire Technical Review 780

SaaStr

JANUARY 5, 2022

What you want in SaaS are big accounts that grow over time and remain loyal to your product and your brand—companies that see your value in their continued success. If you get a customer to buy more software than they’re ready to, you may be excited when you ring the bell, but you’re going to pay later.”.

Scale 244

Scale Scaling Sales Hiring Software Review 244

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. The complexities of scaling a support team. You can follow on iTunes , Spotify , YouTube or grab the RSS feed in your player of choice.

Scale 206

Scale Software Outsourcing Services Sales Hiring 206

Intercom, Inc.

DECEMBER 31, 2019

Putting narrative order on the past decade, a 10-year-period that has somehow remained stubbornly nameless, is quite the challenge, but it’s impossible to make sense of the 2010s without understanding the role of software. The scale is extraordinary. There are about 3.2

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Neil Patel

NOVEMBER 3, 2021

The good news is data labeling is scalable when you work with the right data labeling software. Data labeling is the process of analyzing raw data and labeling it to provide context to machine learning software, algorithms, and end-users. The task is usually completed by a combination of software, processes, and people.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

Software 101

Software Branding Customer Success Retention 101

Neil Patel

FEBRUARY 2, 2021

It’s no secret that the field of marketing is constantly evolving, and SaaS brands are not immune from the challenges that arise due to the fast-paced nature of the field. One great way SaaS companies can keep up is through brand advocacy. 2021 SaaS Trends that Affect Brand Advocacy. Overcome Content Overload.

Branding 143

Branding Scale Social Media SaaS 143

FastSpring

JANUARY 10, 2023

There are tons of monthly recurring billing software solutions available, so it can seem difficult to determine which one is right for your business. Wave: Invoicing and Accounting Software for Small Businesses. To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today.

Payment Solutions 109

Payment Solutions Payment Features Payment Methods Payment Services 109

SaaStr

MARCH 8, 2024

Blitz scaling. But they often have much lower gross margins than pure software. A brand that previously held a premium aesthetic raised a growth round in 2013 from Irving Capital (7 For All Mankind, Aeropostale, Stuart Weitzman), but ultimately wasn’t able to sustain its growth. And High Burn. VCs often enable these models.

Churn 212

Churn Startup SaaS Payments Venture Capital 212

SaaStr

MARCH 4, 2021

With the larger software companies Corporate Marketing Is King, and Product Marketers are the Princes. Because if everyone already knows you at scale, and everyone is already a customer, or has been … what do you really need demand generation for? Yes, you need it at scale — but not in the same ways startups do.

Sales Hiring 356

Sales Hiring Scale Marketing Branding 356

Neil Patel

DECEMBER 2, 2020

Thankfully, there’s recruiting software that helps you do precisely that and then some. With so many recruiting software options to choose from, the problem is that it quickly becomes an overwhelming choice to make. The Top Recruiting Software Options For 2020. How to Choose The Best Recruiting Software For You.

Payment Solutions 91

Payment Solutions Software Review Software Scale 91

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Join Joaquim Lecha, CEO at Typeform, and Christoph Janz, Managing Partner at Point Nine, as they delve into freemium at scale. The first one is brand exposure. The second one is customer feedback at scale.

Scale 132

Scale Scaling Payment Methods SaaS Payments 132

Buffer Resources

NOVEMBER 7, 2023

But, she’s also made the intentional decision to scale back over the past couple of years, stopping her work with subcontractors, cutting down client projects to what she could manage on her own, and reducing her revenue by over $100,000.      Accounting software: I’d also be lost without QuickBooks.

Scale 113

Scale Scaling Payment Solutions Payment Services 113

SaaStr

DECEMBER 14, 2023

There is an “AI Innovation Pause” in B2B SaaS AI overall is one of the greatest forces of nature we’ve seen in technology and software. Everyone at scale can be cash flow positive if they want to be. To scale up sales, and get back to marketing again. Seat contractions and app layoffs are behind us.

Scale 237

Scale SaaS AI Innovation 237

Neil Patel

OCTOBER 27, 2020

You’ve started a business, brand, or website, and it’s time for you to start distributing content. What you might not be thinking about is how to find a font that represents your brand. You want to search for fonts that are unique to your brand and easy for your subscribers to read and comprehend. Congratulations. Line length.

Branding 144

Branding Scale Mobile Systems Review 144

Payrix

JANUARY 30, 2024

Pumped up profits, with less heavy lifting How Payrix gave a growing, health and fitness industry software strength to compete. That simple idea eventually led to fitDEGREE, Nick’s growing software startup for class-based fitness studios that want a more community-driven way to manage their local business.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

SaaStr

AUGUST 24, 2022

Of course, their margins are lower than a pure software play (more on that below). As the brand scales, they get more of a boost from inbound. #5. It has 65% margins on its SaaS / software, but only 20% margins on payments and payment services, and loses money on hardware and professional services.

SaaS Payments 272

SaaS Payments Scale SMB Payment Solutions 272

SaaStr

MARCH 31, 2022

This episode is an excerpt from a session at SaaStr Scale. During this time of remote workforce, budgets are tightening and a lot of our enterprise customers are using their pre committed cloud security contracts to buy enterprise software and software from ISVs. Jabari Norton, VP WW Partner and Alliances, Sumo Logic.

Scale 185

Scale Marketplace as a Service Cloud SaaS Payments 185

Neil Patel

SEPTEMBER 7, 2020

By choosing the right project management software, projects won’t throw you into that panic-inducing nightmare. I’ve managed countless projects, hundreds of teams, and bounced around to every project management software you can think of. The top 6 options for project management software. If only there was a better way.

Software Review 144

Software Review Software Management Sales Hiring 144

SaaStr

JULY 29, 2023

I’m not a branding expert but when I met with some true experts a ways back, their advice always stuck in my head: “Don’t ever change your name if it has strong brand equity, even if the history is mixed. We’re about Scaling SaaS here at SaaStr, after all. Once you have a mini-brand. Brands do matter, names matter.

Startup 172

Startup Scale Branding Consulting 172

Buffer Resources

AUGUST 16, 2023

However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? So how did I scale my PR agency to a coveted seven-figure powerhouse? To scale and truly stand out, I needed to niche down.

Scale 81

Scale Scaling Strategy Social Media 81

Unbounce

JUNE 18, 2019

Inspired by extraordinary marketers like you, we’re revealing a new brand identity and message. Software brands are all about makeovers these days. But as we approached Unbounce’s 10-year anniversary, it became important for us to refine and unify our brand as we gear up for what’s ahead. To go above and beyond.

Branding 110

Branding Scale Technical Review Software Review 110

User Pilot

MAY 14, 2020

That’s why choosing the best customer onboarding software is a big decision. So, in a way, choosing the wrong customer onboarding software can lead to churn. To help you choose, I’ve put together this list of the best customer onboarding software and apps. Early stage customer onboarding software for help docs.

Onboarding 98

Onboarding Software Scale SaaS 98

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I’m EJ Brown, Senior Content Strategist at FastSpring, we help SaaS and software companies scale around the world. This would have been downloadable software.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

NOVEMBER 1, 2022

Companies in our region are good at achieving PMF and scaling to $1 million-$5 million ARR efficiently. Software demand is softening. The promise of SaaS was healthy profitability at scale and yet we see companies with hundreds of millions of dollars in revenue burning cash. To attract A talent, one needs to build an A brand.

Scale 201

Scale Sales Hiring Cybersecurity Underperforming Technical Team 201

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. They are interested in trying new brands, experimenting with new things.

Scale 155

Scale Sales Recruiting Scaling SaaS Payments 155

ChurnZero

JANUARY 26, 2022

In a world where every Sales, Marketing, and Customer Service interaction is collected as a data point using software like HubSpot, reducing customer churn has become a science. 1. Personalize the Post-Sale Customer Experience at Scale + Improve Account Management. What does the data show about common reasons customers churn?

Scale 97

Scale Churn Scaling Retention 97

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 150

Scale Payment Services Payment Methods Scaling 150

SaaStr

FEBRUARY 13, 2021

Its definitely at least a Cloud infrastructure and applications company for SMBs: And its also a great case study of learning how to sell and market to SMBs at scale. At $4B of revenue of scale. SaaS is profitable at scale. What are 5 Interesting Learnings we can take away from GoDaddy at $4B in ARR? GoDaddy generates $1.1B

SMB 287

SMB Cloud Scaling Investment 287

SaaStr

AUGUST 3, 2022

Software is more profitable than payments, usually, and Shopify is no exceptions. As merchant services continues to outpace software revenues, gross margins are dropping, from 56% to 52% in the trailing six month period. Payments can scale rapidly, as can more and more fulfillment services coming soon. Or quite get right.

Payment Methods 207

Payment Methods Merchant Services SaaS Payments Payment Solutions 207

CustomerSuccessBox

AUGUST 22, 2021

This also involves delivering personalized experiences that drive brand loyalty and increase revenue. The ultimate goal is to increase customer satisfaction and drive brand loyalty.” This will allow you to scale customer experience. Technology will Improve Customer Experience Scaling. Clint Fontenella, Hubspot.

Scale 52

Scale Scaling Management Customer Success 52

SaaStr

JUNE 27, 2019

Erica has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Erica will share the five critical steps (and some lessons learned along the way) for scaling in the enterprise. We operate at great scale. Want to see more content like this?

Scale 167

Scale Enterprise Scaling Sales Hiring 167

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Collaboration pains increase as you scale. Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

AUGUST 30, 2023

Keep reading to learn how this $1B+ valuation SaaS company stuck it out through a long, slow slog in the beginning and has become the largest software marketplace today. When he came back to G2, his co-founder, Tim Handorf, had scaled the platform and got it to critical mass. The original vision for G2 was to be the Yelp of software.

AI Search 183

AI Search AI ChatGPT Software Review 183

FastSpring

NOVEMBER 9, 2023

Since 2016, SaaS North has been recognized as THE Canadian hub for rapidly-scaling SaaS founders and their teams. Head over to the registration page to grab your ticket to get access to incredible speakers, unparalleled networking opportunities and proprietary software that will maximize your experience even more!

Merchant Services 126

Merchant Services SaaS Payments Payment Methods Payment Services 126