ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth. Q&A Recap.

Scale 52

Scale Sales Hiring Scaling Sales 52

SaaStr

MAY 31, 2021

” now we have a strong team, enough revenues to start taking things more seriously, and a global (if accidental) footprint. I need more help to scale sales, to build the relationships, and to do the cookie-cutter parts. Brand, Brand, Brand. Trusted, proven brands are highly defensible.

Sales Recruiting 324

Sales Recruiting Sales Hiring Scale Branding 324

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Buffer Resources

SEPTEMBER 11, 2023

This is your street credibility and personal brand all rolled into one. Thanks to that hard work and consistency, I've established a personal brand grounded in credibility and respect, and grown my follower count to 45,000. Now, keep in mind that I’m a solo consultant and not affiliated with any specific company.

Sales Recruiting 129

Sales Recruiting Sales Hiring Scale Social Media 129

SaaStr

APRIL 16, 2020

* How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world? How does PagerDuty think about brand marketing? Does it have to be tied to a number directly tied to revenue? What are the challenges with brand marketing? What tools do they use? *

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

SaaStr

FEBRUARY 25, 2020

Last but not least, if your sales tax noncompliance gets too out of hand, dealing with multiple states’ sales tax laws means that 46 state departments of revenue can potentially come after you for back taxes. Leverage automation to support scaling. “But with AutoFile, we’ve scaled to doing taxes in 40+ states.”

Merchant Services 172

Merchant Services Scale Technical Review Sales Hiring 172

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations. Loving our podcast content? What changes? *

Scale 136

Scale Technical Review SMB Software Review 136

OpenView Labs

OCTOBER 26, 2021

The exciting thing about prototypes is that large-scale experiments can be built through open-source projects , which companies like Netflix and Linkedin will do as a strategic way of recruiting top talent. . If none exist, pick a price where the scaling mechanism is clearly tied to the buyer’s perception of value.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

SaaStr

JULY 25, 2021

As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal : And then he started talking about sales and Dev during the breakfast he convinced me if you can marry the right kind of sales scaling and execution then that’s when your business will really, really take off.

Sales Recruiting 249

Sales Recruiting Sales Hiring Scale VP of Engineering 249

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. That’s why, if you want to build a brand that stands out from the crowd, you need to be open to experimentation.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Chargify

AUGUST 6, 2019

Today, HubSpot is not only a rapidly-growing enterprise that generates nine-figure annual revenue (more than $500 million in 2018), but they are also trusted thought leaders in the marketing industry with a cult-like following. Revenue growth: 2006: Unknown. You don’t get to half a billion in revenue without making a few enemies.

Subscription 40

Subscription Payment Features Revenue Software Review 40

SaaStr

MARCH 1, 2023

Chris Merritt, Chief Revenue Officer at Cloudflare, has been with the company for almost a decade. Chris has since grown Cloudflare’s revenue to nearly $1B. Chris breaks down a typical company’s growth into three phases based on its ARR, providing actionable insights on what you should do and prepare for in each phase.

Scale 216

Scale Scaling Government Software Review 216

Buffer Resources

SEPTEMBER 11, 2023

This is your street credibility and personal brand all rolled into one. Thanks to that hard work and consistency, I've established a personal brand grounded in credibility and respect, and grown my follower count to 45,000. Now, keep in mind that I’m a solo consultant and not affiliated with any specific company.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

SaaStr

NOVEMBER 28, 2019

Because after the year we had literally zero customers, zero revenue. It’s interesting because we were a very small company and we were working with the largest companies in the world, so it still takes a long time, hence the of the four years. You build a brand in that industry, but then we always were always convinced.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team. 10% Perceived company cultural fit.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

ProfitWell

MARCH 3, 2020

And this time, Michael chooses a beer brand that is not only tasty, but is representative of what customer service means. And, in line with our topic of sales, Fat Tire is one of the biggest selling craft beer brands in the US. Michael adds that it’s also a brand that exemplifies customer service. Sameer Kamat and TINT.

Scale 59

Scale Customer Success Sales Hiring Social Media 59

Sales Hacker

NOVEMBER 4, 2020

Similarly, while a mercenary can be invested in the company mission, it’s not ultimately why they want to work for you. Wrike wasn’t a new company, but our EMEA team was brand new, isolated on an island, and trying to expand into an unknown market eight hours ahead of our HQ in San Jose, CA. It has to be organic.

Sales Hiring 100

Sales Hiring Scale Sales Recruiting Sales 100

SaaStr

AUGUST 31, 2022

The $100 million in Annual Recurring Revenue (ARR) mark is a magnificent milestone for companies that indicates sustainable business growth. The stage of scaling from $10 million to $100 million ARR may seem like a daunting task, but it is an exciting one. Growing a culture. Turning a vision into reality.

Scale 229

Scale Underperforming Technical Team Scaling Company Culture 229

SaaStr

SEPTEMBER 26, 2019

Gaetan Gachet : All right, so usually the way I start this session is I ask the crowd which revenue stage they’re in. So when I joined we’re pretty much pre-revenue. If you can talk about the benefits of that and how that grew as you scaled. One and 10? Okay, cool. I guess you guys are familiar with that program.

Scale 136

Scale Sales Hiring Sales Recruiting Technical Advisors 136

OPEXEngine

MARCH 15, 2022

High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. There is a clear distinction between fast growth SaaS vendors (over 50% annual growth) and slow growth companies (less than 25% growth) between $100M-$500M. But scaling your business in the right place is critical. Where does it have an ROI?

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

SaaStr

DECEMBER 3, 2020

What was Sam’s biggest lesson from scaling the sales team at Dropbox? Does it have to be tied to a number related to revenue? If we take them one by one, what were your biggest lessons from scaling the team at Dropbox? I’m intrigued, how did those four years change the way you think about scaling teams? Sam Taylor.

Scale 173

Scale Sales Hiring Sales Recruiting Sales 173

SaaStr

JANUARY 28, 2020

Aaron Ross | CEO @ Predictable Revenue. And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. ” And so, I have watched the best of brands, you look at their glass doors and they went from a 4.84 FULL TRANSCRIPT BELOW.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Intercom, Inc.

APRIL 25, 2019

In general, growth is a good problem to have – it means you’ve found some measure of product market fit and you’re generating real revenue from active users. However, when researchers at UC Berkeley and Stanford explored growth at more than 3,000 startups , their key finding was that premature scaling was the most common cause of failure.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

ProfitWell

APRIL 29, 2019

Let us rage on in the recurring revenue realm. According to research done at UC Berkeley and Stanford, premature scaling is the most common cause of business failure. Tara Bryant has spent her career driving revenue growth so she's seen the ups and downs rapid expansion can cause. Hello crew. Abby here on this April 29th.

Scale 45

Scale Sales Hiring AI Mobile 45

Sales Hacker

AUGUST 4, 2020

Revenue Collective is actually a client of theirs. The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect, every time, enabling personalization at scale, previously unthinkable. Today we’ve got on the show, Matt Rizzetta.

Scale 105

Scale Sales Hiring Sales Recruiting Outsourcing Services 105

SaaStr

JUNE 2, 2023

With teams spread across the globe, they had to find new working patterns to scale their businesses in a distributed environment. Wiz, one of the fastest-growing SaaS companies focused on security solutions, was one of them. Employees are the brand Every employee at your organization is the brand.

Sales Recruiting 219

Sales Recruiting Sales Hiring Scale Branding 219

SaaStr

SEPTEMBER 10, 2020

372: Latané Conant is the Chief Marketing Officer at 6sense, the company that allows you to achieve predictable revenue growth by identifying accounts looking for your solution, prioritize efforts and then engage the right way. But I would say when I got to 6sense, I had been at a company that was global, big scale, large team.

Scale 173

Scale Sales Hiring Software Review Technical Review 173

SaaStr

OCTOBER 22, 2020

How should we think through SAL vs closed revenue as indicator of marketing success? Is it with scale of team? Ryan Carlson: Part of it is typically when a tech company has their first product get traction, and they become successful and they scale, but sometimes they scale by adding new products.

Sales Hiring 167

Sales Hiring Scale Interviewing Technical Review 167

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. Why does Bridget believe the best starting point for customer success is “company culture and value”? Loving our podcast content? Who has done this well?

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. What Is Customer Loyalty?

B2B 107

B2B B2C Underperforming Technical Team Business 107

SaaStr

NOVEMBER 21, 2020

398: Rob Gonzalez is the Co-Founder & CMO @ Salsify, empowering brand manufacturers to deliver the product experiences consumers demand at every point in their buying journey. It just made it a lot easier for us to scale up Salsify as we found success. Harry Stebbings: We are back.

SaaS Payments 260

SaaS Payments Scale Payment Services Payment Solutions 260

SmartKarrot

MAY 17, 2022

Pre-startup stage Startup stage Scaling and Growth stage Maturity stage. One of the most important things to note here is that your first customers could be your potential brand advocates and loyal customers as well. The next stage is the scaling and growth stage. You will do just that in the scaling and growth stage.

Startup 10

Startup SaaS Payments Payment Services Sales Hiring 10

SaaStr

MAY 23, 2019

I’ve also had more than 10 years of CMO experience, including a good run at Business Objects where I ran marketing as we grew from 30 million to over a billion in revenue during a nine-year period. So I am or have been an independent board member on four companies. When you’re building your company culture, in my opinion?

Sales Hiring 118

Sales Hiring Underperforming Technical Team Scale Startup 118

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Allison Pickens.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

ProfitWell

OCTOBER 1, 2019

In the same way, you should build your culture for the long-term. It should last even as your company scales and grows. When designing your culture code, here are nine mistakes to be aware of. Mistake 1) Assuming everyone in your company is on the same page about the culture you're building.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. So it could be anybody. They don’t have an agenda. That’s your ideal.

Sales Hiring 156

Sales Hiring Sales Recruiting Scale CTO Hire 156