User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. How to measure user engagement?

Engagement 98

Engagement Social Media Onboarding Retention 98

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

Neil Patel

APRIL 7, 2021

A good way to learn from seasoned professionals is to check out some of the books they’ve written about different facets of marketing. If you’re on the hunt for a great marketing read that will stimulate you from start to finish, check out these 25 marketing books. It’s also available in audio format.

Marketing 128

Marketing Underperforming Technical Team Growth Hacking Social Media 128

Sales Hacker

MARCH 1, 2019

Big news today: my colleagues at Outreach and I wrote a book (yes, a physical book), and it’s now available for pre-order! Sales Engagement: How the World’s Fastest Growing Companies are Modernizing Sales Through Humanization at Scale is a labor of love. Why a Book on Sales Engagement? Books-A-Million.

Scale 58

Scale Engagement Sales AWS 58

Intercom, Inc.

JANUARY 14, 2019

Between our staff book club, office library and the constant stream of books and articles being recommended and shared, the Intercom team is a pretty good resource when it comes to discovering new and interesting reads. We asked five Intercomrades to tell us about a book they have read that has had an impact on them.

Technical Review 150

Technical Review Marketing Advertising Entertainment 150

User Pilot

SEPTEMBER 19, 2023

User engagement refers to any interaction your customers have with your brand, product, or website across all touchpoints. Why is User Engagement important? In other words, they want to see high user engagement. Here are the most important reasons why user engagement matters. Do you need tools for User Engagement?

Engagement 52

Engagement Software Review Onboarding Subscription 52

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. But how do they know it’s actually worth it when they don’t engage long enough to find out? This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

Tom Tunguz

DECEMBER 14, 2018

These are my ten favorite books from 2018. The (Mis)Behavior of Markets - Written by Benoit Mandelbrot, the Belgian mathematician who pioneered fractals, this book and theory inspired Naseem Taleb. It’s a powerful book on the uncertain nature of financial turbulence. This short book is laugh out loud funny.

Government 103

Government Interviewing Investment Engineering 103

Intercom, Inc.

MARCH 30, 2018

Very few non-fiction books have had the long-lasting impact of Dale Carnegie’s 1936 classic, How to Win Friends and Influence People. So how has the book remained such a bible for sales and marketing professionals? The book is emphatic about the need for genuine empathy. That’s Carnegie and his book in a nutshell.

Scale 206

Scale Sales Hiring Marketing Sales 206

Intercom, Inc.

AUGUST 31, 2022

Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. It’s getting people to share, but it’s also helping people engage with the brand, which is good for the company. But social media is not just about converting new customers. Aneto Okonkwo.

Social Media 118

Social Media Engagement Scale Branding 118

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! Measure engagement by feature usage to understand what brings the most value.

Engagement 98

Engagement Metrics Scale SaaS 98

Intercom, Inc.

JANUARY 30, 2018

In customer engagement, the right context for a message matters just as much as the right time and recipient. Given that content is in itself a tool for engagement, the same principle is in play. Today, we released our second installment in our audiobook series, Intercom on Customer Engagement.

Engagement 117

Engagement Strategy Management Business 117

User Pilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. If unsure, dig into your engagement data and interact with other teams in your company.

Engagement 98

Engagement Metrics Scale Customer Lifetime Value 98

User Pilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. But here’s the thing—product engagement can mean different things for various products. That makes it key to understand what product engagement means for your specific offering to track and optimize the right metrics.

Engagement 52

Engagement SaaS Retention User Experience 52

SaaStr

FEBRUARY 20, 2024

A Word You Don’t Often Hear When Building Territories is “Dynamic” We oftentimes treat our book of business as static — keeping the same reps on certain accounts for as long as possible, and giving them very set terrioties or accounts to work with. So, instead of dynamic territory books, they moved to just dynamic books.

Scale 211

Scale Sales Marketing Construction 211

Intercom, Inc.

OCTOBER 31, 2018

Our customers are already seeing value from implementing Custom Bots on their website by personally engaging new visitors with video, automatically qualifying leads and nurturing new trial users to paid plans. “In three weeks, we’ve seen a 50% growth in engagement with the Messenger.”

Scale 128

Scale Engagement Marketing Onboarding 128

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. This means crafting a message strategy that truly engages its recipients on a regular basis. What is customer engagement?

Engagement 202

Engagement Scale Software Review Communication 202

User Pilot

MARCH 30, 2022

Adoption vs engagement metrics: how are they different or are they the same? Product adoption and customer engagement are not the same. Thus, the metrics you use to track adoption and engagement should be different. Your customers must stay engaged with your product so you can earn revenue from your SaaS company.

Engagement 98

Engagement Metrics Scale Software Review 98

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. Engagement is key to retention and referrals. Here are seven great customer engagement ideas you can easily put into practice. We’ll also show you how technology can help you automate your engagement strategy. Cater Promotions to Client Needs.

Engagement 62

Engagement B2C Technical Review Retention 62

User Pilot

JULY 19, 2021

You have to engage with them at various stages in their user journey for a great customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.

Engagement 98

Engagement Scale Onboarding Customer Support 98

How To Buy Saas

APRIL 10, 2023

Email marketing is a cost-effective and efficient way to promote your hotel and increase bookings. In this article, we’ll explore ten tips to help you improve your email marketing strategy and drive more bookings to your hotel. It lets you send more targeted and personalized emails, increasing engagement and conversions.

Social Media 40

Social Media Marketing Mobile Advertising 40

User Pilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. You first have to understand the basics of click tracking and work with different tools that track in-app engagement. what to do with the data you collect. link clicks tracking.

Engagement 98

Engagement Underperforming Technical Team SaaS User Experience 98

ChurnZero

JULY 22, 2021

Setting rules of engagement saves your team time, money, and energy. Your rules of engagement should be based on which team is genuinely the best fit in each scenario and has the greatest likelihood of gaining sales traction. As a final note before we dive in: Be prepared to constantly amend your rules of engagement.

Customer Success 98

Customer Success Engagement Sales Acquisition 98

ChurnZero

SEPTEMBER 4, 2020

Whether it’s scheduling meeting requests , sending follow-up emails, or identifying opportune outreach moments , automati on gives you a sixth sense and an extra hand (or 2 0) to drive more effective engagements a cross all your accounts. Have you checked out your metrics lately?

Customer Success 87

Customer Success Engagement Technical Review Onboarding 87

IT World

MARCH 18, 2022

As a community engagement manager, she attends to various amenities, from making it fast and easy for people to book conference space to ensuring that the on-site fitness and wellness centers are up to snuff. Home is our biggest competitor because it offers comforts you don’t normally get in the workplace,” she says.

Engagement 63

Engagement Management Investment 63

User Pilot

AUGUST 18, 2021

Why is it important to measure customer engagement in your product? In this article, we'll go over what customer engagement is, why you should measure it and how plus some of the top metrics to track. Customer engagement refers to repeated interactions that users have with your product or brand across their user journey.

Engagement 98

Engagement Retention Software Review SaaS 98

User Pilot

APRIL 7, 2021

How important are your user engagement metrics? User engagement can be the difference between exponential growth and hitting a brick wall. In the end, we will summarize the five key user engagement metrics you should be tracking for product-led growth. What Are User Engagement Metrics? What Are User Engagement Metrics?

Engagement 92

Engagement Metrics Scale Benchmarks 92

Neil Patel

MAY 14, 2021

Whether you notice or not, plenty of PPC ads utilize questions to get more engagement. Questions Can Boost Engagement. Engaging your audience is essential. Their answer is their subscription box program, which lets people give books to their loved ones throughout the year. How often do you see ads asking a question?

Engagement 104

Engagement Travel Social Media Branding 104

Sales Hacker

NOVEMBER 17, 2020

We did this by focusing on three things that help us engage and connect with every lead we have. 3 Ways to Engage Prospects and Move Deals Forward. Creativity counts for a lot when engaging and connecting with prospects, but reps should also have a structure they’re sticking to in an effort to be accountable.

Engagement 97

Engagement Underperforming Technical Team Machine Learning Artificial Intelligence 97

Sales Hacker

APRIL 6, 2020

This article is Part 1 in a series on leveraging intent data to book more meetings, accelerate deals, and ultimately crush quota! In this article, you’ll learn how to use the freemium model to book more enterprise meetings. Leveraging the Freemium Model to Book More Enterprise Meetings.

Scale 75

Scale Enterprise Data Systems Review 75

CustomerSuccessBox

SEPTEMBER 3, 2021

As a Customer Success Manager, you and your team take in a lot of efforts to connect and engage with your customers. You can also send them Personalized giveaways, like an example could be autographed books. Customer Engagement Score Per Contact. This approach shows your customers that you really care about them.

Engagement 52

Engagement Technical Review Software Review Customer Success 52

Tom Tunguz

JULY 10, 2022

Take 1: An ambitious account executive engages a sales prospect and hustles to sell the customer a mega contract that consumes nearly the entirety of a budget. In the first scenario, the sales team records terrific initial bookings. Let me tell you a tale of two software sales processes. She’s promoted.

Strategy 301

Strategy Sales Compensation Retention 301

Nimble - Sales

JANUARY 15, 2021

Since their meeting, Tim has developed his own agency to teach others how to sell on social and has written multiple books, including Social Selling: Techniques to Influence […]. The post How to Prospect, Engage, and Sell Using the Social Media Platforms Your Audience Lives on appeared first on Nimble Blog.

Social Media 74

Social Media Engagement Development 74

User Pilot

DECEMBER 18, 2020

Declining user engagement is a slippery slope to churn – every Product Manager’s greatest nightmare. Here’s a summary: Disengaged users are people who are still using your app but their activity has significantly dropped or they could be more engaged compared to other users. How to bring back disengaged users? No time to read?

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

Tom Tunguz

SEPTEMBER 2, 2022

Account executive engages the team to help sell to the department. AE engages a VP or C-level executive to upsell the whole company, an enterprise-license agreement (ELA). As a company scales, renewal revenue begins to dwarf the new bookings. User signs up for a product & pays. User champions team-wide usage.

Enterprise 304

Enterprise Startup Retention Engagement 304

ProfitWell

MAY 26, 2020

Don't judge a book by its cover. Suitsupply now provides a guided virtual shopping experience with live, style experts on its website and an online booking appointment tool to reserve fitting rooms/private shopping suites. Know anyone who might also benefit from this data? Or, they can subscribe directly at index.profitwell.com.

Payment Methods 56

Payment Methods Payment Services Payments Customer Lifetime Value 56