Kellblog

JUNE 10, 2021

This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR). In the session we discuss: The answer, which is 104%. Exception: public company NDR median is 111%.).

Benchmarks 110

Benchmarks Retention Subscription Payment Features 110

Baremetrics

NOVEMBER 1, 2021

Net revenue retention (NRR) and gross revenue retention (GRR) are two important metrics. NRR and GRR are important secondary metrics for any SaaS enterprise that brings in money through a subscription revenue model. Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now.

Payments 95

Payments Retention Revenue Payment Services 95

User Pilot

JUNE 19, 2023

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. Product adoption rate benchmarks: File sharing and collaboration tools have 20.9%

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

Casey Accidental

JUNE 9, 2020

These plans included a lot of the goals you likely have in your company: improvements in acquisition, activation, and retention. But long term, how high could we push this retention number? What would great retention be for Eventbrite?”. Why is retention so damn important? Retention really is growth’s triple word score.

Retention 145

Retention Benchmarks Payments Payment Methods 145

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). It looks at the YoY dollar change in quarterly revenue from the hyperscalers (just looking at Azure / AWS because the data goes back further) going back a few years.

Cloud 169

Cloud Software Azure AWS 169

Chart Mogul

JANUARY 11, 2024

Access the most current SaaS performance benchmarks available on the market. Over the past two years, we’ve shared insights on this data through the SaaS Retention Report , SaaS Growth Report and flagship SaaS Benchmarks Report. Can you build these benchmarks right into your product?

Benchmarks 52

Benchmarks Marketing Social Media Subscription 52

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

Chart Mogul

MARCH 23, 2023

Are you effectively expanding revenue from your existing customer base? And, is your poor retention the reason for your slower growth in 2023? If you’re unsure, check your retention metrics. Are you effectively expanding revenue from your existing customer base? If you’re unsure, check your retention metrics.

Retention 52

Retention Metrics Revenue Scale 52

User Pilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? In this article, we go in-depth about customer satisfaction benchmarks and how you can measure and improve it. In the SaaS industry, the NPS benchmark is around 40. What is customer satisfaction benchmarking?

Benchmarks 98

Benchmarks SaaS Retention Metrics 98

CustomerSuccessBox

FEBRUARY 17, 2022

Most people judge the performance of a SaaS company by its Monthly Recurring Revenue (MRR) while evaluating a company by its Net Dollar Retention (NDR) can provide much more valuable insight. I would say that Net Dollar Retention (NDR) is one of the most important metrics for SaaS companies. What is Net Dollar Retention?

Benchmarks 52

Benchmarks Retention Churn Subscription 52

SaaStr

OCTOBER 1, 2020

SaaStr speaker favorite Dave Kellogg recently shared with us his thoughts on why churn is dead, and what’s driving many companies to turn to net dollar retention. Revenue is a lagging indicator. You want to make sure your net cohort expansion is put into a single, benchmarkable, regression-able number. Why is this?

Churn 209

Churn Retention Acquisition Benchmarks 209

OPEXEngine

DECEMBER 13, 2022

Most SaaS executives can relate to a friendly debate they’ve had at a board or leadership team meeting about what percentage of revenue should come from “upsells” to existing customers or what is “healthy churn.” That’s because benchmarks need to fit the business model and require context in order to be applied in a relevant way.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)?

Retention 98

Retention Revenue Software Review SaaS 98

User Pilot

AUGUST 10, 2023

Benchmarking this crucial metric against your industry helps you assess your standing relative to your competition. In this article, we’ll delve into the ins and outs of CAC, its industry-specific benchmarks, and the proven practices to improve it. Ideally, the CAC should be around 1/3 or 1/4 of the LTV.

Acquisition 96

Acquisition Benchmarks Customer Lifetime Value B2B 96

Chart Mogul

MAY 24, 2023

I couldn’t be more excited to launch the 2nd edition of the ChartMogul SaaS Benchmarks Report. In this report, we analyze anonymized and aggregated data from over 2,100 SaaS businesses to bring you the latest SaaS benchmarks and growth trends. On average, SaaS businesses with a net retention rate of over 100% grew 49.5%

Benchmarks 52

Benchmarks SaaS PayPal Retention 52

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). Q3 Revenue Relative to Consensus Estimates Now let’s dive in to the financial results of Q3 starting with revenue. Subscribe now Is Software Rebounding?

Cloud 177

Cloud Software Benchmarks Retention 177

Tom Tunguz

SEPTEMBER 1, 2021

Revenue, $M. Revenue Growth. -. Net Dollar Retention. Amplitude’s revenue growth rate is in the top quartile for modern software companies at 49%. The company spent $47m in 2019 on sales and marketing, and $52m in 2020, an increase of $3m or 6%, while growing revenues 49%. Gross Margin. Sales Efficiency. -.

Metrics 219

Metrics Benchmarks PayPal Enterprise 219

CustomerSuccessBox

NOVEMBER 17, 2021

We will be discussing all Net Revenue Retention in this blog. What is Net Revenue Retention? But SaaS leaders know the importance of Net Revenue Retention and tracking it. Net revenue retention is the impact your current customer has on your revenue. Calculating Net Revenue Retention.

Retention 52

Retention Revenue Artificial Intelligence Systems Review 52

SaaStr

SEPTEMBER 2, 2023

. “Higher growth is generally associated with higher retention and vice versa. The higher a company’s retention, the easier it is to grow, as the company doesn’t have to replace as much lost revenue. T he impact of retention is also cumulative as it repeats and expands on itself year after year.

Startup 229

Startup SaaS SMB Banking 229

Tom Tunguz

FEBRUARY 2, 2020

Net Dollar Retention is one of the most important metrics is a SaaS business. It measures the value of a cohort of customers over time including expansion, cross-sell, and churn (loss of revenue). The second column is the revenue of this cohort in their first month. The last column is the ending revenue of that cohort.

Retention 193

Retention Benchmarks Revenue Churn 193

Chart Mogul

JULY 6, 2023

We’ll also share the latest benchmarks on negative churn among SaaS businesses. Benchmark your churn metrics against 2100+ SaaS businesses How negative churn causes explosive growth How to achieve net negative revenue churn What is churn? If you want, you can learn more about churn basics and benchmarks on our blog.

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Retention 52

Retention Software Review Technical Review Systems Review 52

Tom Tunguz

AUGUST 26, 2023

Metric at IPO KVYO BRZE Primary Motion PLG SLG Revenue Growth 54% 52% Revenue, $m 585 185 Gross Margin 77% 72% ACV, $k 4.5 Profitability 4.7% -21% CFO / Revenue 18% - 17% At IPO, the companies grew at similar rates, but Klaviyo is roughly 215% larger in revenue. However, NDRs (net dollar retention) are equal.

Benchmarks 156

Benchmarks Venture Capital Marketing SMB 156

OPEXEngine

DECEMBER 31, 2019

One SaaS metric we monitor closely is net dollar retention. It tells you what percent of revenue from current customers you retained from the prior year, after accounting for upgrades, downgrades, and churn. Formulaically it’s beginning of period revenue + upgrades – downgrades – churn all divided by beginning of period revenue.

Benchmarks 49

Benchmarks Retention Churn Customer Success 49

SaaStr

FEBRUARY 6, 2024

What’s Good Net Revenue Retention? Maybe no surprise the #1 question they get is “ What should my Net Revenue Retention be ? The handoffs between sales and CS are more seamless and can often lead to higher expansion ratios since the CRO now owns net retention overall. “Try to do better.

Customer Success 221

Customer Success Scale Sales Hiring Benchmarks 221

User Pilot

FEBRUARY 22, 2023

If you’re in SaaS, you need to absolutely nail user retention as keeping hold of users is vital to the survival of any business. This comprehensive guide will explore how to appeal to existing and new users, share best practices that’ll help boost user retention rates, and discuss the best tools for the job.

Retention 95

Retention Customer Lifetime Value Onboarding Churn 95

User Pilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

Retention 98

Retention Metrics Customer Lifetime Value Churn 98

Tom Tunguz

AUGUST 26, 2023

Metric at IPO KVYO BRZE Primary Motion PLG SLG Revenue Growth 54% 52% Revenue, $m 585 185 Gross Margin 77% 72% ACV, $k 4.5 Profitability 4.7% -21% CFO / Revenue 18% - 17% At IPO, the companies grew at similar rates, but Klayviyo is roughly 215% larger in revenue. However, NDRs (net dollar retention) are equal.

Benchmarks 142

Benchmarks Venture Capital Marketing SMB 142

OPEXEngine

JUNE 2, 2020

If your startup is a SaaS (or any other business with customers paying on a recurring subscription basis), churn is a critical metric – particularly net revenue churn and gross revenue churn – that will need constant measurement. What is revenue retention? Net Revenue Retention Rate.

Retention 52

Retention Churn Revenue Metrics 52

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. net retention and CAC payback). We will see this show up in revenue figures in a quarter or two. Beating consensus revenue estimates is the first aspect of a successful quarter.

Cloud 169

Cloud Software Benchmarks Retention 169

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

Baremetrics

OCTOBER 9, 2021

But what happens if your churn rate is significantly higher than what your direct competitors are benchmarking? Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. With this information, you know exactly what to develop in order to increase your customer retention rates.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85