Andreessen Horowitz

JUNE 5, 2023

When we released a16z Growth’s Guide to Growth Metrics at the end of last year, one of the biggest requests we received from founders was more information about how companies in our dataset were affected by 2022 macroeconomic conditions. We’re … The post The 2022 Effect: A Benchmarking Bulletin appeared first on Andreessen Horowitz.

Benchmarks 92

Benchmarks Metrics 92

Tom Tunguz

APRIL 29, 2019

Also, we’ll compare metrics to a peer group with similar ACVs. The company filed to trade under the ticker SK. Let’s examine this remarkable company and compare it to Zoom , another recent IPO in enterprise collaboration. Slack generated $105m in revenue in 2017, $221m in 2018 and $401m in 2019.

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Benchmarks Metrics Scale Revenue 256

Chart Mogul

JUNE 1, 2023

So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. So if you are keeping a close eye on your retention metrics this year, you’re not alone. faster than their peers in 2022.

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Retention Metrics Benchmarks SaaS 90

Tom Tunguz

NOVEMBER 18, 2021

The company’s metrics all recorded positive gains including gross margin moving from 60% to 70%, which is impressive for a business providing hardware. Using a linear regression on current cloud valuations and a combination of key metrics, about 41-42x which implies about $28-$32b. Revenue, $M. Revenue Growth. -. Gross Margin.

CTO Hire 342

CTO Hire CTO Coach Benchmarks Scale 342

Baremetrics

AUGUST 20, 2021

Are your metrics where they should be? We built the Baremetrics Benchmarks feature to answer these questions. We collected data from 800+ small and medium sized subscription companies using Baremetrics, anonymized it, and aggregated it to provide benchmark data for key metrics and subscription pricing. Table of Contents.

Benchmarks 97

Benchmarks Subscription Payment Features Churn 97

Chart Mogul

JANUARY 11, 2024

Access the most current SaaS performance benchmarks available on the market. Over the past two years, we’ve shared insights on this data through the SaaS Retention Report , SaaS Growth Report and flagship SaaS Benchmarks Report. Can you build these benchmarks right into your product?

Benchmarks 52

Benchmarks Marketing Social Media Retention 52

Kellblog

MAY 12, 2023

With the able help of Michael Lavner , we did a special, live presentation and discussion of my KiwiSaaS talk, Metrics That Matter in 2023 , for Balderton portfolio executives. Growth endurance (also known as growth retention or growth persistence) as an increasingly popular metric. I love that quote.)

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Metrics Benchmarks Social Media Retention 114

Tom Tunguz

AUGUST 26, 2019

To put the company’s stellar trajectory in context, I’ve plotted its metrics relative to two other incredible monitoring companies: NewRelic (NEWR) and AppDynamics (APPD). This is a measure of turning investment dollars into revenue, a sort of return on equity metric. Look at that beautiful curve! as of this morning.

Metrics 189

Metrics Benchmarks Scale User Experience 189

How To Buy Saas

APRIL 5, 2024

Benchmarking, or bounce rate averages industry, provides invaluable data that can help companies identify areas for improvement and implement best practices. Benefits of Benchmarking Bounce Rates Benchmarking failure rates in the e-commerce industry offer many benefits. Collect proprietary performance data over some time.

Benchmarks 40

Benchmarks Payment Methods Payment Services Payments 40

Tom Tunguz

MARCH 18, 2019

Let’s first look at one of the key SaaS metrics: the dollar attention. Comparing the metrics to other world-class companies, we can see that PagerDuty’s metrics are clearly the top decile, and represent another fantastic software IPO. The average customer is worth about $10,000.

Metrics 192

Metrics Benchmarks Software Review Engineering 192

Kalungi

JUNE 26, 2023

For that, you need access to industry-wide SaaS benchmark metrics. But what should you be comparing those numbers to when gauging your success? How do you know if you're in the range you need to be or need to start making serious adjustments?

Benchmarks 40

Benchmarks Metrics Marketing SaaS 40

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

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Metrics Venture Capital Benchmarks Engagement 96

Kellblog

MARCH 29, 2023

Just a quick post to share the slides from the presentation I gave today at the KiwiSaaS conference to discuss the SaaS metrics that matter in 2023 and 2024. This includes an explanation of why I excluded (what I view as old school) churn, lifetime value (LTV) and LTV/CAC analysis from those metrics.

Metrics 123

Metrics Compensation Benchmarks Interviewing 123

User Pilot

AUGUST 10, 2023

Benchmarking this crucial metric against your industry helps you assess your standing relative to your competition. In this article, we’ll delve into the ins and outs of CAC, its industry-specific benchmarks, and the proven practices to improve it. What is customer acquisition cost (CAC)?

Acquisition 96

Acquisition Benchmarks Customer Lifetime Value B2B 96

Kellblog

OCTOBER 30, 2022

Unlike Meritech Public Comps , where you can see metrics for the best [1], public SaaS companies, this private company data is somewhat harder to come by (the only other source that springs to mind is RevOps Squared ) and, for most of us, it provides much more realistic comparables than Meritech [2]. See slide 13 of this presentation. [3]

Metrics 136

Metrics SaaS Benchmarks Churn 136

Tom Tunguz

JUNE 26, 2022

But revenue growth is more sensitive to market swings, the company discloses fewer operating metrics, and their token offers fewer rights than COIN stock. Uniswap grows MTUs faster, likely generates significantly more profit, and has fallen less. If an investor values profit margin over dividend rights, then yes.

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Benchmarks Headcount Government Business Model 240

ChurnZero

JUNE 9, 2023

8 metrics to position Customer Success as a profit center with finance While sentiment-based metrics like Net Promoter Score ® (NPS) and customer satisfaction are important, they don’t frame CS work from a financial perspective. To that end, here are the metrics you can use to get started.

Finance 98

Finance Metrics Customer Success Headcount 98

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

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Benchmarks Retention Software Review Technical Review 98

Andreessen Horowitz

DECEMBER 14, 2022

Tracking metrics and benchmarking is a critical part of scaling a growth-stage company, but there are a lot of common failure modes.

Metrics 94

Metrics Benchmarks Scaling Enterprise 94

Kellblog

MAY 24, 2022

I have to say it was a combination of luck and foresight that I started talking with Allan Wille and Lauren Thibodeau about capital efficiency as a potential topic for their Metric Stack podcast many months ago. Using my formula (= 1/CCS) for aggregate burn, here are some benchmarks. < < 1 is amazing (i.e., 1-2 is good (i.e.,

Metrics 103

Metrics Venture Capital Benchmarks Finance 103

Chart Mogul

JULY 6, 2023

Say hello to negative churn, churn’s much more friendly sister metric. Say hello to negative churn, churn’s much more friendly sister metric. Churn, in general, is a key metric and health indicator for your SaaS business. We’ll also share the latest benchmarks on negative churn among SaaS businesses. It’s a silent killer!

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

Kellblog

JUNE 10, 2021

This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR). The rise of NDR as the SaaS metric of choice. In the session we discuss: The answer, which is 104%.

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Benchmarks Retention Subscription Payment Features 109

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., This metric is more self-explanatory, so I won’t go into detail.

Cloud 169

Cloud Software Azure AWS 169

FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part I: SaaS Churn Benchmarks. When we set churn benchmarks for SaaS companies, there’s so much to consider.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Intercom, Inc.

DECEMBER 8, 2020

This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Help desk metrics vs. KPIs. Ticket volume or total conversations.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

User Pilot

JULY 13, 2023

In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. Different types of company growth include: Industry growth assesses your company’s performance by benchmarking against the industry average.

Metrics 98

Metrics Customer Lifetime Value Benchmarks Churn 98

Chart Mogul

MARCH 1, 2023

We really like this metric because it encapsulates both the business’s ability to retain — so minimizing churn — and also their ability to upsell. See chapter 2 in the report to learn more about net retention benchmarks. When benchmarking, always keep the stage of your business in mind. In contrast, 41.1%

Benchmarks 98

Benchmarks Retention B2C Business 98

SaaS Metrics

JANUARY 19, 2022

Benchmarking compares performance metrics and is commonly used to provide the logic behind targets and measure success. Those targets are less meaningful in the absence of benchmarks. When deciding how to benchmark their business, SaaS. The post The Value of SaaS Company Benchmarking first appeared on SaaS Metrics.

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Benchmarks SaaS Metrics Business 52

Kellblog

AUGUST 30, 2023

This year’s session is entitled The Strategic Use and Abuse of SaaS Metrics. I’ll review the problems I’ve seen over and over again in board meetings, monthly reporting, and metrics presentations. The difference between a strategic and a tactical SaaS metrics discussion. (At I look forward to seeing you there.

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Metrics SaaS Benchmarks Strategy 91

OPEXEngine

DECEMBER 13, 2022

In these discussions, lots of conventional wisdom is shared, backed up by “benchmarks” that came from an investor, a conference, or another industry source. That’s because benchmarks need to fit the business model and require context in order to be applied in a relevant way. Companies with an equivalent retention rate.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

Tom Tunguz

MARCH 2, 2024

GPT4 3/14/23 1760 0.864 But model performance will soon asymptote - at least on this metric. This is a chart of many recent AI models’ performance according to a broadly accepted benchmark called MMLU. It’s one measure of many & it’s not perfect - like any benchmark. 0.324 GPT3 6/11/20 175 0.539 GPT3.5

AI 182

AI Azure ChatGPT Benchmarks 182

Subscription Flow

JANUARY 5, 2024

While the importance of SaaS B2B metrics has already been covered to death, what has not been covered in as much detail is the whisking out of important B2B SaaS product metrics from the unimportant ones. Read more: The Most Important Metrics to Secure SaaS Funding in 2024 What are B2B SaaS product metrics?

B2B 52

B2B Metrics SaaS Benchmarks 52

OPEXEngine

DECEMBER 17, 2019

In the many years I’ve worked with SaaS companies, I continue to observe a surprising lack of standardization of SaaS metrics and performance reporting. My experience reinforces the fact that SaaS business model variants and approaches to measuring performance via metrics are still very much undefined. The Value of Benchmarking.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

Kellblog

MAY 19, 2021

.” — Me responding to Ray calling me the Yoda of SaaS metrics. Just a quick post to highlight my recent appearance on the Metrics That Measure Up podcast, hosted by Ray Rike , founder and CEO of RevOps^2 , a firm focused on SaaS metrics and benchmarking. How metrics vary with scale.

Metrics 88

Metrics Scale Benchmarks Acquisition 88

The Angel VC

OCTOBER 12, 2014

While we have quite a lot of data from our SaaS portfolio companies and from SaaS startups pitching to us (which I'll be happy to share, in aggregated form, in another post), I thought it would be good to increase our sample size by asking a larger number of SaaS startups to provide us with some key metrics: SaaS metrics benchmarking survey If you're (..)

Benchmarks 125

Benchmarks Startup SaaS Churn 125

SaaStr

JANUARY 26, 2024

One metric I wanted to highlight. A related post here: Dear SaaStr: What’s a Good Benchmark for B2B Sales Cycles? So Vendr has their latest SaaS Buyer Report out here. There’s plenty of good data in there and it’s worth a read. And look, average sales cycles are almost meaningless. Bigger deals take longer.

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SaaS Benchmarks B2B Metrics 265