OPEXEngine

DECEMBER 13, 2022

Most SaaS executives can relate to a friendly debate they’ve had at a board or leadership team meeting about what percentage of revenue should come from “upsells” to existing customers or what is “healthy churn.” When these SaaS “rules of thumb” are shared and used in this way, there is a real risk of making the wrong decisions.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

Practical Advice on SaaS marketing

JULY 9, 2016

There are lots of simple questions about SaaS that don’t have simple answers. There are certainly plenty of surveys and published benchmarks on SaaS metrics that try to provide guidance. Just do a Google search on "SaaS conversion funnel." You cannot invest $1 in sales and marketing expenses and get 75 cents in return.

Benchmarks 100

Benchmarks Metrics SaaS Acquisition 100

Tom Tunguz

FEBRUARY 24, 2016

At SaaStr 2016 and SaaS Office Hours in New York , I shared an analysis of the fastest growing SaaS companies over the last 3 years. In particular, I benchmarked the revenue, growth rates and round size characteristics of these businesses at their Series A. Benchmarking Exceptional Series A SaaS Companies from Tomasz Tunguz.

Benchmarks 100

Benchmarks SaaS Pricing Investment 100

OpenView Labs

NOVEMBER 16, 2021

For software-as-a-service (SaaS) companies, successfully achieving rapid growth and sustainable profitability is anything but simple. Before they know it, analysis paralysis sets in, and they find themselves consumed by a virtual alphabet soup of SaaS metrics and corresponding acronyms (CAC, ARR, ACV, LTV, to name a few). Big mistake.

Benchmarks 71

Benchmarks Metrics Scale Sales Recruiting 71

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. An overview of the current B2B SaaS market and valuation drivers. Q&A Recap. I will say this much.

Benchmarks 98

Benchmarks B2B SMB SaaS 98

SaaStr

AUGUST 10, 2023

“Jason Lemkin is the Founder @ SaaStr one of the best-performing early-stage venture funds focused on SaaS. In the past, Jason has led investments in Algolia, Pipedrive, Salesloft, TalkDesk, and RevenueCat to name a few. Is the pricing of seed rounds impacted since the downturn? When does it come back?

Benchmarks 205

Benchmarks Investment Pricing Product Marketing 205

User Pilot

OCTOBER 15, 2023

Conversion rate is one of the most important metrics to track in SaaS, and that’s why conversion rate optimization is an essential focus for growth in any business. TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. What is the SaaS conversion rate?

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., FCF Margin FCF is an important metric to evaluate in SaaS businesses.

Cloud 177

Cloud Software Benchmarks Retention 177

Stax

FEBRUARY 21, 2024

For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software. And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

OPEXEngine

JULY 1, 2022

In today’s market, the path to growth for B2B SaaS companies is to continue following the two SaaS lodestars: customer acquisition and customer retention. Investors will be looking even more deeply into these metrics in 2022 and beyond to protect their portfolio companies and as they diligence new investment targets. .

Acquisition 59

Acquisition Scale Retention Investment 59

OpenView Labs

NOVEMBER 12, 2020

When we were preparing the 2020 expansion SaaS benchmarking survey, our biggest question was: “How did COVID-19 and the economic downturn affect private SaaS companies?” ” In short: It made SaaS companies even stronger. It’s time for SaaS companies to hit the gas again and reinvigorate growth in 2021.

Benchmarks 52

Benchmarks Scale Technical Review SaaS 52

SaaStr

MARCH 27, 2023

Capchase Co-Founder & CEO Miquel Fernandez and 01 Advisors VP Kristen Clifford use data to show us what differentiates the best SaaS companies from the rest. The top SaaS companies are growing really fast, roughly at twice the rate of their peers. They either raise prices or they don’t give discounts.

SaaS Payments 189

SaaS Payments Technical Review Software Review Venture Capital 189

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. A few weeks ago, to great fanfare, the marketing automation Cloud leader Klaviyo filed an S1, marking the first pure SaaS company to file to go public in a 2-year draught in SaaS IPOs.

Cloud 226

Cloud Payments Software Review Payment Solutions 226

OpenView Labs

NOVEMBER 18, 2021

Today we released our fifth annual Financial & Operating Benchmarks Survey (formerly known as Expansion SaaS Benchmarks). It’s now all about the Rule of 30: 30% topline growth — This shift in thinking is informed by the massive (and growing) total addressable market (TAM) in SaaS. In fact, PLG companies generate 1.7x

VP of Engineering 64

VP of Engineering Benchmarks Sales Hiring B2B 64

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback).

Cloud 169

Cloud Software Benchmarks Retention 169

OpenView Labs

DECEMBER 17, 2020

Four years ago, OpenView released the first annual Expansion SaaS Benchmarks Report in order to fill a critical data gap for SaaS founders and CFOs who had a lot of questions about optimal growth rates, burn levels, gross margins and other key data points. Enterprise software is recession-proof.

Benchmarks 52

Benchmarks Scale SaaS Software Review 52

User Pilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap’s pricing Pricing for Heap is available on request. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Tom Tunguz

SEPTEMBER 10, 2013

Benchmarking is a great tool, if you can get access to representative data. Pacific Crest and David Skok have released a fantastic survey benchmarking SaaS metrics for early and growth stage companies. Below is my list of the six most important benchmarks and observations from that report.

Benchmarks 108

Benchmarks Startup Sales Hiring Compensation 108

Tom Tunguz

MARCH 18, 2019

Let’s first look at one of the key SaaS metrics: the dollar attention. Sales efficiency is a measure of the marginal gross profit generated by a dollar invested in sales and marketing. In terms of price point, PagerDuty is right around the $10,000 revenue per customer per year. The average customer is worth about $10,000.

Metrics 192

Metrics Benchmarks Software Review Engineering 192

User Pilot

MARCH 14, 2024

Looking for an effective user analytics tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap’s pricing Pricing for Heap is available on request. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

Looking for an effective cohort analysis tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap’s pricing Pricing for Heap is available on request. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

Tom Tunguz

SEPTEMBER 29, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. As I mentioned above, MobileIron is a hybrid business combining both perpetual license and SaaS models.

Benchmarks 100

Benchmarks Metrics SaaS Scale 100

User Pilot

MARCH 14, 2024

Looking for an effective funnel analysis tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap’s pricing Pricing for Heap is available on request. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

Tom Tunguz

OCTOBER 28, 2017

Normally, accounting changes are not that interesting, but ASC 606 will change several of the key attributes and benchmarks SaaS startups use. Net income will increase markedly each quarter and may push many SaaS companies from a median -10% net income to a figure much closer to zero. I am not an accountant.

Revenue 206

Revenue Benchmarks SaaS Finance 206

User Pilot

MARCH 14, 2024

Looking for an effective product analytics tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap’s pricing Pricing for Heap is available on request. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

OpenView Labs

FEBRUARY 4, 2020

Segment CEO and Co-founder Peter Reinhardt was recently reflecting on what were his top lessons learned from changing packages and pricing. While Segment may be an extreme case, the business is far from unique in learning that it was leaving money on the table due to its pricing. Pricing Is Your Best Shot at Growing 25% Faster.

Pricing 60

Pricing Scale Technical Review Software Review 60

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap’s pricing Pricing for Heap is available on request. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). Subscribe now When Will Macro Improve?

Cloud 161

Cloud Software Benchmarks Retention 161

OpenView Labs

SEPTEMBER 23, 2019

We’re living in a remarkable era for investing. Particularly within the SaaS world, where the allure of high returns in the private markets has resulted in all-time funding records due to the rise of the megaround , Softbank’s Vision Fund , and more. How Do I Know What My Benchmarks Are?

Benchmarks 40

Benchmarks Data SaaS Scale 40

Tom Tunguz

AUGUST 26, 2014

One of the best ways I’ve found to understand SaaS companies is to pore through their public filings. HubSpot’s revenue trajectory is effectively identical to the median publicly traded SaaS company. HubSpot is the second fastest SMB SaaS company to IPO yet, achieving the mark within 8 years. QLYS 1999 13 91.

Benchmarks 108

Benchmarks SMB Metrics SaaS 108

Clouded Judgement

JUNE 20, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., The market is clearly pricing in lower rates + reacceleration of growth.

Cloud 161

Cloud Software Benchmarks Scale 161

Unbounce

JUNE 23, 2020

The problem is the software that makes them possible is usually priced for huge companies with deep pockets. And so you hope that companies price their software in a way that both makes it accessible and reflects the actual value you’re getting back. Plus the SaaS has a huge incentive to increase the value that you get.

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Pricing Scale Machine Learning Artificial Intelligence 120

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team SaaS Sales Hiring 52

User Pilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Userlane’s pricing Userlane’s pricing plan is structured in a customizable pattern.

Software Review 52

Software Review Technical Review Pricing Systems Review 52

User Pilot

JANUARY 17, 2024

Looking for an effective user behavior analysis tool and wondering if Userlane is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Userlane’s pricing Userlane’s pricing plan is structured in a customizable pattern.

Software Review 52

Software Review Technical Review Pricing Systems Review 52