ProfitWell

APRIL 29, 2020

Define your buyer personas by thinking about their personal backgrounds, role in the company, daily challenges, expectations from leadership, etc. If you think about airlines, they typically surge prices during popular times of travel and to popular destinations.

Pricing 52

Pricing Subscription Payment Features Airlines 52

SaaStr

JUNE 10, 2020

And we even had CEO’s that use our product that were on vacation that needed to get their families home and they called into the airline, to the hotel and they couldn’t get on the phones. Our suppliers came in, our airlines and hotels came in and started contributing content. All the phones were busy.

Travel 171

Travel Marketing Scale Outsourcing Services 171

Intercom, Inc.

DECEMBER 4, 2019

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity. This is something that should be constantly discussed within your leadership team.

Branding 209

Branding Underperforming Technical Team Technical Review Airlines 209

Sales Hacker

AUGUST 18, 2020

One, we’ve got first party relationships with a number of enterprises like Marriott, United, American Airlines. Saw myself entering into the buy side, so was on the marketing side working for Southwest Airlines Vacations at the time. And Brandon’s attitude, his perspective, his optimism, his leadership, they impress me.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Intercom, Inc.

JUNE 3, 2021

So, when people are asked, especially from a leadership team or an exec team, “Hey, we need to accelerate,” I think what they mean is accelerate business growth, which usually comes down to revenue. Paul: Yeah. Most of people’s go-to, I think, is revenue – different ways you can accelerate your revenue.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? We call them our leadership principles. What were his core learnings from that? *

Underperforming Technical Team 116

Underperforming Technical Team Development Software New CTO 116

Intercom, Inc.

JANUARY 9, 2020

In terms of thinking about how designers can expand and change the organizations they’re in, you’ve written a lot about empowering and educating design leaders so that they can sell the value of design and the impact of design to their leadership and to companies. “If the numbers are big enough, folks will pay attention.

Sales Recruiting 165

Sales Recruiting User Experience Government Leadership 165

OpenView Labs

DECEMBER 17, 2020

That’s an NPS below the airline industry, which is saying something. Only 14% of companies have gender parity in leadership, and only 6% have gender parity across their workforce. On the downside, only two out of five founders would recommend their VC. And what it’s saying is that VCs need to step up and prove their value as partners.

Benchmarks 52

Benchmarks Scale SaaS Software Review 52

SaaStr

APRIL 11, 2019

And it’s become sort of synonymous with the customer success community or at least Gainsight’s thought leadership arm. And that’s a micro brand that we still operate today. Anthony Kennada: Totally. And I think at Gainsight we’ve become some of the spokespeople for customer success.

Scale 124

Scale Customer Success Artificial Intelligence Sales Recruiting 124

SaaStr

JULY 11, 2019

We want to pick up the phone and call the airline, call Uber asking for our food. And pretty much actually, if you guys, think all of us, if we think about when we have a serious problem, we really don’t want to chat or E-mail or anything.

Sales Hiring 251

Sales Hiring SMB Scale Cloud 251

SaaStr

OCTOBER 21, 2019

Whether I’m talking to my airline or whether I’m talking to my internet provider or whether I get a package delivered. We have this vision where we think the way that… Because customers talk to a business is fundamentally broken. And at the end of the day, I’m a consumer so I run it out all the time.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

AUGUST 15, 2019

And at the end of day, I’m a consumer so I run into that all the time, whether I’m talking to my airline, or whether I’m talking to my Internet provider, or whether I get a package delivered.

Scale 100

Scale Payment Methods Scaling SaaS Payments 100

SaaStr

AUGUST 15, 2019

And at the end of day, I’m a consumer so I run into that all the time, whether I’m talking to my airline, or whether I’m talking to my Internet provider, or whether I get a package delivered.

Scale 100

Scale Payment Methods Scaling SaaS Payments 100

SaaStr

MAY 29, 2020

Christine Trodella: When it comes to change management, especially when you’re talking about a tool that’s going to be rolled out to every employee in a business, it is critical to get executive buy-in and leadership buy-in. A very large airline, we’ve seen real uptick in usage of Workplace, particularly during COVID.

Scale 216

Scale Sales Recruiting Pricing Leadership 216

SaaStr

APRIL 7, 2022

We’ll have two full days of thought leadership content, networking opportunities, fantastic food, and fabulous evening events, all in the heart of Barcelona — snag your Europa 2022 tickets and catch up with us on the other side of the Atlantic this summer! Check out the full video and transcript below!

Sales Hiring 245

Sales Hiring Scale Sales Recruiting Outsourcing Services 245

SaaStr

JULY 10, 2020

I’ve held a bunch of technology leadership roles in startups, in rocket ships and turnarounds, including about 10 years at Google, and just over three years leading efforts at Evernote. So over the course of those 20 or so odd years in technology leadership roles. That’s more than the entire airline industry.

Scale 177

Scale Sales Hiring Pricing Sales Recruiting 177