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Thanks to Asana, G2, Globalization Partners, Payhawk, and Salesloft for Sponsoring SaaStr Europa 2022!

SaaStr

Global customers such as Amazon, Japan Airlines, Sky, and Affirm rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue.

Payments 198
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Monday Social Media News Roundup: Week of October 23rd

Buffer Resources

Meta Broadcast Channels Feature Meta is testing Telegram-like broadcast channels on Facebook and Messenger, providing a new avenue for Pages to engage with their audiences. Observe how this fee introduction impacts user growth and engagement in these regions.

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Introducing the Customer Engagement Communication Model

Sixteen Ventures

Let’s talk about Customer Engagement, specifically the Communication Model. We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., So the Customer Engagement Communication Model, if you will, has six different pieces.

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Thinking of Accepting Crypto Payments as a Business? Here’s How 6 Major Companies Are Doing It.

BitPay

Vueling Vueling is one Europe’s first airlines to accept cryptocurrency payments. The low-cost airline will leverage UATP's technology , the global payment network for the airline industry, to allow passengers to pay with crypto. Travelers can fly across the continent and pay for flights with all of the top cryptocurrencies.

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??Shep Hyken on getting customers to come back again and again

Intercom, Inc.

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” Intercom on Customer Engagement. Would they immediately switch to a competitor if they offered lower prices? That’s unfortunate.

Airlines 145
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Ultimate Guide to Surcharges: What is a Surcharge and How Does It Work

Stax

Airlines, shipping companies, and freight carriers leverage this extra fee to cope with the unpredictable nature of fuel costs. These processing fees or additional charges are transferred, in part, to the customers engaging in those activities. Fuel surcharge. Service surcharge. Industry Standards.

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In a Crisis, This Is What Good Looks Like

OPEXEngine

In the early stages of a major business transformation, the leaders of a large global airline faced an urgent new priority—responding to the impact of Covid-19 on employees and passengers. Even as the crisis continues, the airline is taking actions that enable it to transform the business for a different future.