After its failed attempt to purchase Five9 last year, Zoom is once again looking to bolster its nascent contact center software proposition. Video conferencing giant Zoom has announced it is acquiring Solvvy, a California-based startup which specializes in conversational AI and automation solutions for the contact center. Founded in 2013, Solvvy offers an AI-powered self-service customer support agent aimed at easing the load on customer support teams by dealing with simple requests before handing over to a human agent. Customers include technology companies like Calendly, Calm, Seat Geek, and Scribd. The financial terms of the acquisition have not been disclosed and the deal is expected to close in Q2 of Zoom’s fiscal year 2023, with Zoom incorporating Solvvy’s software and team into its contact center platform offering. This is not the first time Zoom has looked to buy companies operating in the customer experience space. Having announced its intention to move into the contact center space at Zoomtopia in 2021, the failed acquisition of cloud-contact center company Five9 a month later saw Zoom press pause on its plans. Then, in February 2022, Zoom launched its own “video-optimized” contact center platform. in a blog post, president of product and engineering at Zoom, Velchamy Sankarlingam, wrote that the acquisition of Solvvy will help Zoom give customers “automated, integrated, and easy-to-deploy” contact center software. “With our shared focus and priorities, we will be able to capitalize on new opportunities in contact center and customer support, and long-term, we see tremendous potential to unlock new opportunities where highly personalized, video-based service can be a key differentiator,” he wrote. Related content news analysis Apple earnings: About that iPhone 'slump' in China Based on information from Thursday's earnings report, it seems that data pointing to an iPhone slump in China were over-baked. By Jonny Evans May 03, 2024 9 mins iMac iPhone Apple news Microsoft begins to phase out ‘classic’ Teams Microsoft is encouraging Teams customers to move to the new, faster version of the collaboration app; the older version will be switched off next year. By Matthew Finnegan May 03, 2024 3 mins Microsoft Teams Collaboration Software Productivity Software news analysis Apple confirms it will open up the iPad in Europe this fall The latest efforts to comply with Europe’s Digital Markets Act mean developers can offer to side load apps to both iPhones and iPads in the EU. Apple has also taken steps to improve what it offers to smaller and non-commercial developers in the By Jonny Evans May 02, 2024 6 mins iPad Apple Mobile Apps news Udacity offers laid-off US workers free access to its courses for 30 days Sign-ups will be available over the next 30 days By Lucas Mearian May 02, 2024 4 mins Technology Industry IT Jobs IT Skills Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe