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Mar 04 – Customer Success Jobs

SmartKarrot

MARCH 4, 2021

Partner with the Talent Acquisition Team to build a market-leading Customer Success team. Provide functional coaching and mentorship around Customer Success performance, enabling the team to level-up in their careers. Establish, drive, and iterate on metrics and KPI’s for the team. We can only improve what we can measure.

Customer Success 10
Customer Success Sales Recruiting Cost optimization & reporting Leadership 10
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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

DECEMBER 16, 2021

Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? By prioritizing experience, you save money in the long-term, making each existing customer more profitable and thereby reducing efforts needed for new customer acquisition.

Technical Review 11
Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11
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