SaaStr

JANUARY 20, 2020

Q: Which are the worst business ideas you have worked on? The worst business idea we worked on was a DVD-trading website right before we built EchoSign (Adobe Sign). Betting on a flat or declining trend is a terrible idea unless you are a true short-timer. The post Which are the worst business ideas you have worked on?

Business 193

Business Trends Marketing 193

Tom Tunguz

JUNE 29, 2020

This is from Goldman via Business Insider. How consumer spending evolves and the prospects for the largest technology companies are two of the more important trends in the next few quarters. Discontinuity means opportunity, especially for startups. The second is the concentration in the stock market.

Startup 318

Startup Cloud Software Trends 318

Intercom, Inc.

APRIL 30, 2020

During this time, businesses are not just waiting for customers to check in – they’re leaning on automation to proactively communicate with their customers at scale. As the current crisis has unfolded, we’ve seen those trends emerge among our own customers as well. Businesses initiated the majority of COVID-19 conversations with users.

Communication 188

Communication Trends Scaling Forecasting 188

SaaStr

JUNE 16, 2020

Hear from top innovators in Cloud and SaaS that will leave you inspired and armed with the knowledge to transform your business. 150 CXOs exploring emerging trends and cloud innovation. This is no dog-and-pony show, these are the trends that will affect your business in the months and years to come.

Enterprise 174

Enterprise B2B Venture Capital SaaS 174

Intercom, Inc.

DECEMBER 22, 2020

As it happens, 2020 has only reinforced this, by highlighting again and again the importance of strong customer relationships as the structural foundation on which solid businesses are built. We broke down the key customer support trends you need to know for 2021.

Scaling 220

Scaling Customer Support Customer Success Trends 220

Tom Tunguz

OCTOBER 18, 2020

Let’s bucket these businesses by growth to see trends. It hovers around 5x until 2018, then spikes to 8x, and despite some volatility, reaches its current zenith at a bit more than 10x. The valuation multiple has doubled in about two years. But this figure includes companies growing at differen rates.

Enterprise 363

Enterprise Revenue Software Acquisition 363

SaaStr

NOVEMBER 16, 2020

As digital business and collaboration models have been permanently accelerated by the events of 2020, our panel of SaaS experts discusses who’s buying in the Enterprise, and how to drive conversions across multiple business functions. How has Enterprise buyers’ decision-making process changed? .

Enterprise 201

Enterprise Trends SaaS Revenue 201

Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. Customer expectations are on the rise and, at the same time, all parts of the business are facing increased pressure to operate more efficiently and at lower cost.

Trends 233

Trends Scaling Retention Investment 233

Intercom, Inc.

JUNE 16, 2020

Too often, when we think about growing our businesses, we focus on the mechanics of growth. “With Scale, we’re turning our attention to the heart of business growth – customer relationships” Scale is here to help you connect with your customers as people, not numbers. How can we drive down our CAC and drive up our LTV?

Scaling 213

Scaling Business Sales Customer Success 213

SaaStr

APRIL 23, 2020

88% of businesses have shifted to remote work due to the COVID-19 pandemic, leading us all into uncharted territory. There was a time where sales reps had to wrestle with the idea of forgoing the face-to-face meeting and instead conduct business via email or phone. But it became the new norm and business is better for it.

SaaS 240

SaaS Software Sales Market Research 240

SaaStr

MAY 9, 2020

Perhaps it’s part of the general trend in eLearning all across-the-board. 10: A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School (another SaaStr Classic). . #9: 10: A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School (another SaaStr Classic).

SaaS 220

SaaS Benchmarks Revenue Sales 220

Intercom, Inc.

NOVEMBER 11, 2020

Discover five trends transforming the support industry along with tips on how to capitalize on them. Discover five trends transforming customer support. In the report, we explore the key five trends that are shaping and redefining customer support today (and are set to accelerate in 2021).

Customer Support 145

Customer Support Headcount B2C Trends 145

Intercom, Inc.

NOVEMBER 18, 2020

With customer expectations and conversation volumes on the rise, businesses need a way to effectively deliver on-demand, personal support while maintaining customer satisfaction. Some 35% of customer support leaders believe their business should increase its automation budget for customer support.

Customer Support 223

Customer Support Trends Scaling Market Research 223

Sales Hacker

AUGUST 26, 2020

Many, if not most of these trends were already in play before COVID hit … I thought these trends were going to play out over the next 24 to 36 months, but now I think they’ll play out over the six to 12 to 18 months. ”. The salespeople and businesses who keep track of the trends and adjust to their buyer’s needs will come out ahead.

Trends 138

Trends Sales Business Management 138

SaaStr

FEBRUARY 19, 2020

5G, the Internet of Things, AI and Machine Learning, Wearables, Virtual Reality…these buzzwords are dominating the world of tech as the technologies they represent drive global cultural and business trends. By Karen Rubin, Owl Labs Chief Revenue Officer.

AI 265

AI Trends Communication Machine Learning 265

Tom Tunguz

MARCH 11, 2020

Let’s break down the trends by series. By deal count, however, it was business as usual across the early fundraising rounds by count. Then the investing velocity fell by half to $2.9B, $2.7B, and $2.3B in the quarters following the crash. The earlier the stage the company, the less it was impacted.

Marketing 307

Marketing Startup Investment Trends 307

SaaStr

SEPTEMBER 14, 2020

A few key learnings and top trends to consider: #1 There is unlimited potential; even with COVID ‘craziness’ As we continue to face and adapt to the challenges of COVID-19, many companies are turning to Cloud for Business Continuity and growth. This poses so many questions to business owners and investors.

Cloud 309

Cloud Software Technology Scaling 309

Intercom, Inc.

DECEMBER 4, 2020

Many retailers have seen an acceleration of existing trends, while for others, it has felt like a complete transformation of how they do business. Across the series, we heard from a wide variety of guests about what an extraordinary year it has been in the e-commerce arena.

Trends 152

Trends Subscription Technology Development 152

Neil Patel

NOVEMBER 9, 2020

Sometimes it can take as long as seven years before you can sell your business and hop on the next idea. Plus, the price tag on those more established businesses often run into the billions. Micro startup acquisitions are a move away from buying businesses with established products or even proven revenue streams.

Startup 144

Startup Acquisition SaaS Sales 144

Intercom, Inc.

NOVEMBER 18, 2020

But while the “e” may be silent for customers – who understandably want a consistent, personalized shopping experience regardless of whether they’re buying online or in-store – it still rings out loud and clear for the businesses who need to ensure they have the right tools to deliver that unified, excellent experience across multiple channels.

Customer Support 239

Customer Support Churn Point of Sale Payment Facilitation 239

Tom Tunguz

APRIL 25, 2020

The less predictable a business becomes, the more conservative its management must be. If a company is benefiting from remote work trends, and the growth rate has tripled overnight, how long will that growth rate continue? Perhaps the fastest growing businesses will see less of an impact. Layoffs arise from volatility.

Startup 181

Startup Software Trends Business 181

Nimble - Sales

DECEMBER 4, 2020

Almost every business with an online presence leverages email marketing to some extent. In fact, in most cases, emails from businesses are either marked as spam or land in the promotions tab. […]. The post 5 of the Most Popular Email Marketing Trends Right Now appeared first on Nimble Blog.

Trends 106

Trends Marketing Business 106

SaaS Metrics

OCTOBER 12, 2020

Software as a Service (SaaS) Customer Relationship Management (CRM) is a trending technology in the marketing industry. Going by the CRM definition, taking advantage of a trend is useful for managing customer relationships. It is an engaging technique to attract customers without the need for massive databases and infrastructure.

SaaS 98

SaaS Software Trends Engagement 98

SaaStr

NOVEMBER 18, 2020

Wondering how your SaaS business got slapped with a multi-million dollar sales tax bill from one or multiple states? The most common mistake we hear from SaaS businesses is that they didn’t know they had to collect and remit sales taxes at all. It’s very much a “you don’t know what you don’t know” type of business mistake.

SaaS 180

SaaS Sales New CTO CTO 180

Intercom, Inc.

APRIL 14, 2020

This has been one of the most popular talks delivered by our co-founder and Chief Strategy Officer Des Traynor in recent years, a deep dive on the importance of retention for the long-term health of your business. Key takeaway: “Net dollar retention is the single defining characteristic of a successful business.

Retention 245

Retention Churn Customer Lifetime Value Acquisition 245

Andreessen Horowitz

DECEMBER 18, 2020

Security is countercyclical : the business tends to boom while broader macro conditions deteriorate.

Trends 138

Trends Data Business SaaS 138

Tom Tunguz

JANUARY 7, 2020

However, Q4 2019 saw meaningful dip from Q3, but it's too early to say whether it's an aberration, or the beginning of a longer-term trend. That answer never changes: build businesses prudently and finance them when you can at reasonable valuations so the company can grow into them over time. It's been go, go, go for nearly a decade.

Marketing 222

Marketing Metrics Finance Investment 222

SaaSX

FEBRUARY 5, 2020

While many of these mistakes or potential issue items are likely to be more prevalent in a business with a lean (or essentially non-existent) finance team, we’ve seen large businesses deal with many of these same challenges. A Functional P&L is simply a P&L where expenses are properly broken up by different business units.

SaaS 118

SaaS Finance Business Headcount 118

SaaStr

APRIL 6, 2020

You can basically see it here in our Google Trends: The strange thing to me isn’t that almost everyone has a Year of Hell. The strange thing to me is that when people come through it, if they do come through it — then many and even most times it seems, the business does more than just improve. It was a tough year. It Reignites.

SaaS 343

SaaS Scaling Cloud Revenue 343

SaaSX

FEBRUARY 11, 2020

In 2020, your data has never been safer or easier to use, emerging trends have never been more exciting, and we’ve never been more connected to the people around us. Here are the 8 biggest SaaS trends of 2020. Many of 2020’s trends thus far have been heavily influenced by developments in related industries.

SaaS 120

SaaS Trends AI Cloud 120