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S.H.O.P. – what’s in store for the store?

Intercom, Inc.

Changing trends in retail have seen malls across the US shuttered and fall into disrepair. Research completed as early as 2017 suggested that by 2040, 95% of all purchases will be via ecommerce. Think: the sales assistant who gets to know you and makes bespoke recommendations, rather than simply pointing you to the appropriate shelf.).

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