Intercom, Inc.
NOVEMBER 5, 2020
Research completed as early as 2017 suggested that by 2040, 95% of all purchases will be via ecommerce. Think: the sales assistant who gets to know you and makes bespoke recommendations, rather than simply pointing you to the appropriate shelf.).
SaaStr
JUNE 12, 2020
And so I think there’s more we can do to abstract away parts of that so you’re run of the mill sales rep or your run of the mill recruiter or whoever can just sort of step in and be like, “Automation is part of my tool set. Jason Lemkin: In like 2040? So 2040, what’s the better way to do this stuff?
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