S.H.O.P. – what’s in store for the store?
Intercom, Inc.
NOVEMBER 5, 2020
It was this larger than life, brand new experience. Research completed as early as 2017 suggested that by 2040, 95% of all purchases will be via ecommerce. Think: the sales assistant who gets to know you and makes bespoke recommendations, rather than simply pointing you to the appropriate shelf.).
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