SaaStr

MARCH 20, 2024

At SaaStr Miami, former Founder’s Fund Partner and CRO of Brex Sam Blond — host of the SaaStr CRO Confidential Podcast — sat down with SaaStr CEO and founder Jason Lemkin for a fireside chat about finding success as a SaaS company in 2024. What works well from the classic playbook in 2024, and what should we walk back or modify?

Sales Hiring 234

Sales Hiring Sales Recruiting Scale Headcount 234

SaaStr

JANUARY 16, 2024

We are proud that the 2023 SaaStr Annual featured a combined 60% women and multicultural speakers and have had over 60% women and multicultural speakers at each SaaStr Annual since 2018, and we hope to do even better in 2024! These VIP passes include full access to 2024 SaaStr Annual and/or 2024 SaaStr Europa. Apply Now!!

Travel 207

Travel Innovation B2B Revenue 207

SaaStr

JANUARY 12, 2024

Now, in 2024, we’re in the age of efficiencies, and we’re rethinking whether we should put more people on it or tolerate more churn and issues because we want to be cash flow positive. Eventually, you can build a model to show you can create sustainable value in a company that’s not just based on a revenue multiple.

Sales Hiring 228

Sales Hiring Customer Success Scale AI 228

Chargebee

APRIL 11, 2024

But we’re in 2024, and things are different now. Execs believe that 2024 is the “Year of Efficient Growth.” Many companies, including tech giants like Alphabet and Amazon, agreed that 2023 was the Year of Efficiency (or the Year of Resilience, as some called it) and optimized processes to do more with less. What this means […]

Innovation 76

Innovation Revenue Business 76

Chargebee

APRIL 9, 2024

The "2024 State of Subscriptions & Revenue Growth Report" reveals a pivotal shift in the subscription sector. With 96% of leaders anticipating revenue growth, the focus intensifies on customer retention and AI-driven efficiency. Despite optimism, challenges like price adjustments loom.

Subscription 52

Subscription Payment Features Revenue AI 52

Subscription Flow

APRIL 23, 2024

A robust recurring billing software can make all the difference for your subscription business but win 2024 we are taking no gambles. Understanding Paddle in 2024 Catering to more than 3000 SaaS clients in over 200 markets, Paddle is a market-leading billing and revenue management software.

Payment Solutions 66

Payment Solutions Payments Payment Services SaaS Payments 66

Payrix

MARCH 6, 2024

New trends and themes are constantly emerging, which may have you wondering—what’s in store for Embedded Payments in 2024? Ready to discover emerging trends and the strategic advantages of adding Embedded Payments to your 2024 roadmap? Leveraging data will be a game changer in 2024 and beyond. standard into effect by 2025.

Payments 100

Payments Embedded Payments Merchant Services Payment Solutions 100

Clouded Judgement

OCTOBER 13, 2023

So while it’s good to see broth expectations pick up for 2024, the current expectations would still be below the long term annual growth average. Revenue multiples are a shorthand valuation framework. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue.

Cloud 169

Cloud Artificial Intelligence Subscription Payment Features 169

FastSpring

DECEMBER 8, 2023

If so, join FastSpring at Pocket Gamer Connects London 2024 on Jan. We hope to see you at the historic The Brewery London to discuss new technologies shaping the future of the gaming industry, webstores, different methods to boost revenue, and more! The post FastSpring at Pocket Gamer Connects London 2024!

Merchant Services 130

Merchant Services Payment Methods Payment Solutions Payment Services 130

Subscription Flow

DECEMBER 21, 2023

The year 2024 is going to bring huge changes in the SaaS subscription business market, and that’s the point of discussing the New Year for SaaS business retailers. Only then, you can expect to maintain your recurring revenue and customer satisfaction. First, the flow of recurring revenue will stabilize.

Trends 59

Trends Pricing Revenue Technical Review 59

Buffer Resources

FEBRUARY 8, 2024

The LinkedIn team must have come away with many lessons as they announced some key pivots within the first month of 2024, most notably making the “Creator Mode” feature the default for every user. So, I asked them about their plans for LinkedIn in 2024 – and they delivered.

Social Media 105

Social Media AI ChatGPT Engagement 105

Chargebee

APRIL 11, 2024

But we’re in 2024, and things are different now. From ‘Growth at all costs’ until 2022 to the ‘Year of Efficiency’* in 2023, the objectives shifted to reducing operational overheads, becoming nimble, and redefining processes. Our conversations with business leaders across the globe tell us a story of growth ambitions this year.

Innovation 52

Innovation Revenue Business 52

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

Customer Success 94

Customer Success Generative AI AI Scale 94

SaaStr

FEBRUARY 13, 2024

Sam Blond, Partner at Founders Fund and host of SaaStr’s CRO Confidential shares his advice for building an SDR function in 2024 based on his experience as CRO at Brex. Over time, they changed that to revenue — when an opportunity closed and generated revenue, and the SDR sourced it, they received credit on that revenue.

Sales Hiring 165

Sales Hiring Scale Underperforming Technical Team Revenue 165

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. We also developed nine new integrations across multiple categories, including product analytics , revenue intelligence, email, and calendar tools , as well as two new partnerships with ESG and Higher Logic.

Software Review 111

Software Review Scale Customer Success Innovation 111

Subscription Flow

MARCH 20, 2024

Section 2: Why People Look for the Best SimpleCirc Alternatives 2024? Moreover, SubscriptionFlow sets itself apart with its sophisticated analytics features, which offer magazine publishers invaluable information into user actions, commitment measurements, and revenue trends.

Payment Services 105

Payment Services Payments Payment Solutions Payment Methods 105

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango is helping us maximize our annual recurring revenue by identifying and proactively mitigating churn risks. Not a Totango customer just yet?

Software Review 108

Software Review Technical Review User Experience Enterprise 108

SaaStr

FEBRUARY 28, 2023

Revenue rocketed from $1B ARR to $4B ARR … in just 12 months. Not everyone lives in Zoom all day long like we did at the peak in 2020: Enterprise is the engine of growth today, with 115% NRR: Blended together, Zoom is seeing about 6% growth today and is now predicting a tough transition year in 2024 of … 1% growth. Good Times, indeed.

SMB 205

SMB Churn Enterprise Engineering 205

BlueSnap

JANUARY 3, 2024

Digital payment transactions surpassed $1 trillion in 2023, making it essential for businesses to find ways to optimize them to help grow revenue. The post Why Next-Generation Payment Orchestration Is Our 2024 Payment Trend of the Year appeared first on BlueSnap.

Payments 111

Payments Trends Revenue Business 111

Buffer Resources

JANUARY 22, 2024

But something about 2024 makes me think it stands poised to redefine the social media landscape and the creator economy.  So, in this article, join me in exploring five themes for social media in 2024 through the lens of industry experts, unraveling their predictions and the reasons behind them. Tell us in the comments!

Social Media 122

Social Media Entertainment Trends Branding 122

SaaStr

MARCH 10, 2024

How The World Works: 2020: Grow Like Crazy, Burn Doesn't Matter 2024: Grow Almost as Fast, But Be Wildly Efficient e.g., [link] Now at $800,000,000 in ARR, growing 35% pic.twitter.com/7EvYbQRjH6 — Jason ✨Be Kind✨ Lemkin  ?? It was half that or less. $100k in Revenue Per Employee was pretty common for Unicorns, or even far less.

SMB 222

SMB Cloud Startup Scaling 222

Sales Hacker

JANUARY 22, 2024

Max’s 2024 predictions, from topics like remote work to the mergers and acquisitions. 04:30) Predictions for remote work in 2024. (05:15) 16:15) The biggest winners of the AI revolution in 2024. (20:34) The post GTM 78: 2024 Predictions with GTMfund’s General Partner, Max Altschuler appeared first on GTMnow.

Venture Capital 81

Venture Capital Technical Review AI Acquisition 81

Buffer Resources

JANUARY 22, 2024

But something about 2024 makes me think it stands poised to redefine the social media landscape and the creator economy.  So, in this article, join me in exploring five themes for social media in 2024 through the lens of industry experts, unraveling their predictions and the reasons behind them. Tell us in the comments!

Social Media 115

Social Media Entertainment Trends Branding 115

Stax

JANUARY 31, 2024

The Visa interchange fee increases occurring in both October 2023 and April 2024 are expected to cost an additional $502M in yearly fees for all relevant merchants. Visa had put off interchange rate changes during the pandemic years, so they’ve been introducing changes in two phases, with the second wave of updates coming in April 2024.

Payment Services 88

Payment Services Merchant Services Payment Methods Accept Credit Card Payments 88

Blulogix

DECEMBER 27, 2023

UBP: The Theme for 2024 By BluLogix Team With the insights gleaned from this series, it’s clear that UBP is not just a pricing model; it’s a strategic theme that will shape the B2B landscape in 2024 and beyond. Stay tuned, adapt, and be prepared to ride the wave of the UBP revolution in 2024 and beyond!

Artificial Intelligence 59

Artificial Intelligence AI Search B2B Subscription 59

SaaStr

FEBRUARY 11, 2024

SaaStr 721: How Revenue Leaders at Box, Calendly, and Lattice Scaled From $0 to $100M+ and Beyond   2. SaaStr 722: 2024 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin   3. 2024 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin 2. Everything Else?

Scale 223

Scale Trends Enterprise Scaling 223

SaaStr

DECEMBER 28, 2023

But overall, overall … well SaaS and Cloud growth hit record lows per the BVP Cloud Index: As you can see, even though 2022 was a tough year in the public markets and for valuations, revenue growth still held up reasonably well. So there is plenty of reason for at least modest optimism for 2024.:

Azure 283

Azure Cloud SaaS Trends 283

SaaStr

APRIL 17, 2024

But they are ar $780,000,000+ in ARR, with an 86 NPS and strong revenue growth at 29% overall and 49% in subscriptions (yes, it’s confusing). Rubrik has gone aggressively more upmarket — from just 23 $100k customers in 2019 to 1,742 in 2024. #3. It still burned -$93m in cash through January 31, 2024.

Scale 188

Scale Pricing Scaling Cloud 188

Tom Tunguz

APRIL 1, 2024

At $784m in ARR, growing 47% with 130% net revenue retention across 6100 customers, the company should be one of top 10 fastest growing software companies alongside Klaviyo, ZScaler, & Crowdstrike - in ARR terms. But overall revenue is growing 4.5% How can ARR grow so quickly while overall revenue is much slower?

Data 170

Data Subscription Payment Features Cloud 170

SaaStr

JANUARY 31, 2024

jasonlk) January 30, 2024 Wow. Seeing Strong Bookings As Well Going Into 2024. 63% of Revenue from North America Global revenues are slowly creeping up as a percent of total. #7. But like most other leaders today, it’s hiring more slowly than it’s growing revenue. 5 Interesting Learnings: #1.

Enterprise 251

Enterprise Scaling Churn Engineering 251

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

SaaStr

FEBRUARY 18, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 11 Things That Set The Best Sales Teams Apart From The Rest 7 Things to Do When You’re Struggling Bringing Product-Led and Sales-Led Growth Together with Zapier 2024 Is The Year to Think About Buying Someone. Or Merging. At Least Think About It.

Scale 215

Scale Trends Enterprise Startup 215

Tom Tunguz

DECEMBER 5, 2023

A 30% growth on twice as large a revenue base signifies many buyers are ready to spend. Third, many of these businesses like Mongo & DataDog are raising guidance suggesting their teams’ confidence in the software market in 2024. Expect 2024 to roar with growth for software companies.

Cloud 239

Cloud Software Scaling Revenue 239

ChurnZero

DECEMBER 19, 2023

So what metrics are customer success teams tracking as we move into 2024? Net revenue retention (NRR) was the top metric at the end of 2023, according to our annual survey of customer success leaders. Net revenue retention (NRR). Expansion revenue. Gross revenue retention (GRR). Gross revenue retention (GRR).

Customer Success 52

Customer Success Metrics Customer Lifetime Value Leadership 52

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Would everyone have the same goal, or would it vary from team to team?

Customer Success 89

Customer Success Retention Revenue Sales 89

Subscription Flow

DECEMBER 18, 2023

It has been a subscription box trend throughout this year and businesses multiplied their sales and revenue with personalized subscription boxes. It is going to be a subscription box trend in 2024 to utilize social media sites for marketing. However, still, it is beneficial. Utilize social media platforms to the fullest.

Subscription 105

Subscription Payment Features Trends Social Media 105

SaaStr

DECEMBER 3, 2023

SaaStr 704: CRO Confidential: The Hangover’s Over: 5 Ways to Get Your SaaS Revenue Back On Track with Gong’s SVP Sales, Jameson Yung, and Sam Blond, Partner at Founders Fund     3. CRO Confidential: The Hangover’s Over: 5 Ways to Get Your SaaS Revenue Back On Track with Gong’s SVP 2.

Scale 201

Scale AI Sales Startup 201