Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST. How we’ve improved and innovated on our Messenger to help your business drive growth at scale. That’s not all you’ll experience at New at Intercom.

Innovation 191

Innovation Retention Engagement Engineering 191

Zuora

JUNE 10, 2022

ZEOs put forth their creativity and innovation at the recent India Z-Hack Hackathon. The post Innovation Burns Bright at India Z-Hack 2022 appeared first on Zuora. The first round of Z-Hack ran from […].

Innovation 52

Innovation 52

SaaStr

JUNE 28, 2022

Starting in 2017, we added a no-cost VIP program for women and other less-represented founders and SaaS execs without full budget to attend SaaStr Annual, and we then expanded the program to 1,000+ participants, and reproduced it at SaaStr Europa 2018, 2019 and 2022. The post SaaStr Annual 2022 Expands Its VIP Inclusion Program to 2,000.

Travel 192

Travel Innovation B2B SaaS 192

SaaStr

AUGUST 29, 2022

We’re 15 days away from SaaStr Annual 2022, and we are excited to feature hundreds of speakers, sharing their knowledge and experience with you! Scaling Revenue in 2022: What’s the Same and What’s Different? The post 15 Most Popular SaaStr Annual 2022 Sessions (So Far!). What Could Possibly Go Wrong? GET 20% OFF!

Scale 227

Scale Sales Hiring Marketplace as a Service B2B 227

SaaStr

DECEMBER 15, 2022

Today, we’re giving you #12-#1 of our top podcast episodes of 2022! SaaStr 549: From 0 to $500 Million ARR in 6 years: Learnings from Innovating in Underserved Markets with Samsara CPO Kiren Sekar. #3. The post SaaStr’s Top Podcast Episodes of 2022 (#12-#1): Datadog, Twilio, Gainsight, ZoomInfo, and More!

Scale 146

Scale SMB Innovation Scaling 146

Totango

FEBRUARY 25, 2022

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. Have you seen what Totango is working on? In-App messaging.

Innovation 94

Innovation Customer Success Enterprise Engagement 94

SaaStr

FEBRUARY 17, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. We’ll see 10,000 of the best SaaS founders, execs and VCs Sep 13-15 at 2022 SaaStrAnnual.com ! The post Thanks to Brex, Sisu Data, Tiny Technologies, Avnio, and Baton for Sponsoring SaaStr Annual 2022! Grab tickets here.

Technology 167

Technology Data Banking Finance 167

Tom Tunguz

DECEMBER 31, 2023

This innovation reinvigorates very early-stage IPOs. US VC investment falls from $275b in 2022 to $200b in 2023 & sustains at about $200-220b in 2024 as LP interest in venture attenuates after the euphoria in 2020 & 2021. The hangover from web3’s raucous 2022 extends into 2023. Score : 0.5. Score : 1. 3 KnowBe4 4.6

AI Search 208

AI Search AI Scale Headcount 208

SaaStr

FEBRUARY 5, 2022

Building a team of rockstar product managers and leaders is hard, but even harder is to scale the team by hiring and growing senior talent in global locations while maintaining a culture of innovation, impact, and integrity. Successful co-innovation for our customers needs strong partnerships between Customer Success and Product Leadership.

AWS 209

AWS Customer Success Scale Sales Hiring 209

IT World

DECEMBER 26, 2022

The technology sector's vulnerability to the vagaries of geopolitics and the macroeconomy became clearer than ever in 2022, as IT giants laid off workers en masse, regulators cracked down on tech rule-breakers, nations negotiated data privacy, the EU-China chip war widened, and the Ukraine war disrupted business as usual.

Cybersecurity 87

Cybersecurity ChatGPT Innovation Technology 87

Kellblog

DECEMBER 27, 2021

Kellblog Predictions for 2022. Well, here we go with our predictions for 2022. I think 2022 will be the year we stop thinking in pre-Covid and post-Covid terms, and accept that Covid-19 will become endemic. Based on this, I think we’re building towards a web3 hype peak that should happen in 2022 [9].

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

Chargebee

APRIL 11, 2024

From ‘Growth at all costs’ until 2022 to the ‘Year of Efficiency’* in 2023, the objectives shifted to reducing operational overheads, becoming nimble, and redefining processes. Businesses across the globe have seen a massive shift in priorities over the past five years. But we’re in 2024, and things are different now.

Innovation 52

Innovation Revenue Business 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. entrepreneurs who lead high-growth companies and think big to succeed.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Intercom, Inc.

AUGUST 3, 2022

Our products and platform have come a long way since Intercom was founded 11 years ago, and while our innovation is absolutely something to be proud of, we’re especially proud of the company culture we’ve built in tandem. Fast Company’s Best Workplaces for Innovators 2022. s Best Workplaces 2022. s Best Workplaces 2022.

Company Culture 211

Company Culture Innovation Compensation Development 211

Andreessen Horowitz

JUNE 29, 2022

By the time you think you’ve got crypto figured out, something new emerges — or an old innovation comes back to the fore. The post Crypto/Web3 So Far in 2022 appeared first on Future. As enthusiasm over prices gives.

Innovation 74

Innovation Pricing Scaling 74

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? We’re not just there because it’s the right way to innovate. The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022.

Customer Success 98

Customer Success Software Review Innovation Churn 98

Tom Tunguz

SEPTEMBER 16, 2023

In Q2 2022, Snowflake generated roughly the same amount of revenue. Plenty of demand exists to buy innovative data infrastructure. Metric Snowflake Databricks Calendar Quarter Q2 22 Q3 23 Revenue, $m 388 375 Revenue Growth, y/y, % 85% 51% Product Gross Margin 72% 85% Customers 6,333 10,000 $1m+ Customers 206 300 Implied ACV, $k 61.3

Business 265

Business Cloud Finance AI 265

SaaStr

SEPTEMBER 20, 2023

The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. While 2022 was a gloomy year, the skies are parting in 2023. The average growth rate in Cloud100 in 2022 was 100%, and this year it fell to 55%.

Cloud 227

Cloud Payments Software Review Payment Solutions 227

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Now onto pricing transformations for 2022.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. This is the sixth year in a row we’ve been included on the list, demonstrating ongoing innovation and excellence.

Cloud 211

Cloud Leadership Innovation Communication 211

SaaStr

SEPTEMBER 30, 2022

— Jason Happy Lemkin (@jasonlk) September 28, 2022. Discipline was lost in burn rates in 2021 and early 2022. SaaS got hard again in 2022. A Figma every few years, combined with a Datadog or two every year, will keep innovation (and venture capital) flowing. I suspect those days are behind us forever.

Venture Capital 249

Venture Capital Innovation Acquisition Cloud 249

Sales Hacker

FEBRUARY 17, 2022

As we begin 2022, B2B buyers are more digitally inclined than ever. What sales investments should you focus on in 2022? To help companies prioritize, here are three areas in which to add strength in 2022 and three where it makes sense to hold steady. The post Where Will Sales Investments Pay off in 2022? Where to ramp up.

Scale 89

Scale Investment Sales Forecasting 89

CustomerSuccessBox

APRIL 18, 2022

So, it becomes very important to stay updated with creators and innovators from around the world. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. Think 2022, IBM. Startup Grind.

Technical Review 52

Technical Review Scale SaaS Systems Review 52

Frontegg

JANUARY 7, 2022

Product-Led Growth (PLG) is taking center stage in 2022, with more and more SaaS companies realizing the importance of self-served applications with increased in-app freedom. 7-9 February, 2022 (Virtual). 7-9 February, 2022 (Virtual). 16 February, 2022 (Virtual). 3 – LTP Digital 2022. 2 – ProductCon.

Artificial Intelligence 69

Artificial Intelligence Technical Review PayPal Software Review 69

Sales Hacker

OCTOBER 7, 2022

Scott Barton, Varicent’s VP of Industry Solutions & 20-year sales compensation industry pro, attended WorldatWork’s 2022 Sales Compensation Conference. Speaker Brian Solis , author, and VP of global innovation at Salesforce, encouraged the audience to challenge business as usual.

Compensation 76

Compensation Trends Sales Artificial Intelligence 76

Tom Tunguz

JANUARY 22, 2023

The current wave of layoffs, a difficult component of the innovation boom/bust cycle, differs from the previous years’ dynamics. B2B companies have reduced headcount to a greater extent than at any time since 2020. In the last three years, B2C startups’ ratio of layoffs have dwarfed B2B layoffs. In 2020, B2C companies cut 8.8x

B2C 254

B2C B2B Headcount Innovation 254

SaaStr

NOVEMBER 8, 2022

SaaStr Annual 2022 was the biggest ever, and our highest NPS event ever. Barcelona in 2022 was amazing, and bigger than the prior 2 Paris events. in 2022 to fight inflation! We’re constantly innovating. SaaStr Annual 2023 in September will be huge! 2023 is already tracking to be 30% + bigger or more! Talk to us!

Cloud 218

Cloud Innovation Pricing B2B 218

SaaS Metrics

APRIL 8, 2022

Modernizing the business processes with the latest technology can help them transform their operations in ways that keep them competitive and innovative. The post Application Modernization Solutions in 2022 first appeared on SaaS Metrics.

Innovation 52

Innovation Technology Enterprise Metrics 52

CustomerSuccessBox

JUNE 8, 2022

At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss! Customer Engagement Transformation Conference | Thursday, June 09, 2022| This event features 20 world-class speakers who will deliver exclusive content on trending topics.

Customer Success 52

Customer Success Innovation Churn Trends 52

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

Sales Hacker

AUGUST 3, 2022

According to a recent Hootsuite study, business leaders that incorporated social selling tactics into their sales strategy were 45% more likely to see higher conversion rates in 2022. In fact, eMarketer states that over half of all worldwide marketers have taken to social listening in order to better understand their consumers in 2022.

Social Media 79

Social Media Strategy Sales Funnel Software Review 79

SaaStr

MARCH 8, 2023

We believe that true innovation depends on hearing from, meeting with, and listening to people with a variety of perspectives and diverse backgrounds. Last year, our incredible community helped us make SaaStr Europa and SaaStr Annual 2022 a more inclusive event with over +1,000 participants to our Equality, Diversity, and Inclusion programs.

Travel 235

Travel B2B Innovation SaaS 235

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. entrepreneurs who lead high-growth companies and think big to succeed.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

SaaStr

JANUARY 16, 2023

We are proud that the 2022 SaaStr Annual featured a combined 60% women and multicultural speakers and have had over 60% women and multicultural speakers at each SaaStr Annual since 2018, and we hope to do even better in 2023! For the 7th year in a row, we’re expanding our Equality, Inclusion and Balance program.

Travel 268

Travel Innovation B2B Revenue 268

SaaStr

NOVEMBER 16, 2022

At the end of Day 3 of SaaStr Annual 2022, Jason opened up the mic for an AMA. It probably goes back to so much of our iconic piece, first of all, and some of this was really innovative years ago and now is table stakes and copied. This episode is the second half of the session. Why real customer support is critical. Bootstrapping.

Sales Hiring 205

Sales Hiring VP of Engineering Payment Methods Scale 205