SaaStr

SEPTEMBER 8, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs.

SaaS Payments 201

SaaS Payments Payment Services PayFac as a Service Payfac 201

SaaStr

AUGUST 25, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. Ada is the brand interaction platform that helps you purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be. appeared first on SaaStr.

Cybersecurity 182

Cybersecurity Scale compliance Subscription 182

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Niamh O’Connor , Brand Editor.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

SaaStr

AUGUST 29, 2022

We’re 15 days away from SaaStr Annual 2022, and we are excited to feature hundreds of speakers, sharing their knowledge and experience with you! Scaling Revenue in 2022: What’s the Same and What’s Different? The post 15 Most Popular SaaStr Annual 2022 Sessions (So Far!). GET 20% OFF! See You Sep 13-15!!

Scale 224

Scale Sales Hiring Marketplace as a Service B2B 224

SaaStr

SEPTEMBER 19, 2022

Fast forward to 2022, customer success is an established function at even many early-stage software companies. Have a customer journey map that will tell you about every engagement a customer has with your brand. What is customer success, and how has it evolved? Put the customer at the center of your value proposition and operations.

Sales Hiring 223

Sales Hiring Customer Success Scaling Construction 223

SaaStr

JUNE 24, 2022

Tweak your comp plans now to make sure you get the results you want for 2022. Until your brand is so big your product sells itself, move on from reps who can’t sell your product. More here: 15 Ways to Help Your Sales Team in 2022. #12. Your sales team should be experts on your product. A manager is not enough.

Sales Recruiting 194

Sales Recruiting Sales Hiring Scale Customer Success 194

Groove HQ

MARCH 24, 2022

Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation. The post 2022 Guide to Support Email Templates & Examples appeared first on Groove Blog.

Customer Support 117

Customer Support Retention Branding 117

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

Buffer Resources

FEBRUARY 27, 2024

  As content creation continues to blossom into a viable, lucrative career path, so too do the networks of support that can help you level up — whether you’re an influencer, personal brand builder , or just looking to get your work out into the world.

Branding 96

Branding Social Media Technical Cofounder Technical Review 96

Kellblog

DECEMBER 27, 2021

Kellblog Predictions for 2022. Well, here we go with our predictions for 2022. I think 2022 will be the year we stop thinking in pre-Covid and post-Covid terms, and accept that Covid-19 will become endemic. Based on this, I think we’re building towards a web3 hype peak that should happen in 2022 [9].

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

Totango

APRIL 5, 2022

Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Branding your survey. Accurately predict customer retention , brand growth and revenue. Six of the Best NPS Software Solutions for 2022. Generating survey reports.

Software 101

Software Branding Customer Success Retention 101

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022.

Scale 92

Scale Strategy Technical Review Customer Success 92

Intercom, Inc.

MARCH 28, 2022

According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”. This trend shows no signs of slowing down.

Scale 228

Scale Engagement Technical Review Business 228

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. Niamh O’Connor , Brand Editor at Intercom. This is our last episode of 2022. Des Traynor , Co-founder and Chief Strategy Officer at Intercom.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

Sales Hacker

AUGUST 3, 2022

As brands continue to move into an age of cross-platform promotion, what could the proliferation of social media mean for the future of e-commerce? According to a recent Hootsuite study, business leaders that incorporated social selling tactics into their sales strategy were 45% more likely to see higher conversion rates in 2022.

Social Media 79

Social Media Strategy Sales Funnel Software Review 79

Unbounce

JANUARY 13, 2022

Here’s how we’ll use ‘em in 2022. 7 Marketing Trends You Gotta Know About For Your 2022 Strategy. Here’s what you need to avoid in 2022. While these tools aren’t perfect, Forbes Agency Council asserts that they’re among the top 14 ways marketers can leverage AI in 2022. AI is your ticket to competing in 2022.

Marketing 144

Marketing AI Machine Learning Artificial Intelligence 144

SaaStr

APRIL 8, 2024

So as growth decelerated rapidly for many in SaaS in 2022-2023, one of the first things cut was marketing. Examples of Zero Cost Marketing: Implementing a brand new PLG strategy overnight. It’s not always ideal, but I get it. It’s a variable cost. Cut marketing, you’re often cutting future growth.

Marketing 237

Marketing Social Media Advertising Content Marketing 237

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. 4/ 2022 SaaS retention benchmarks: How does your company compare? The post The top five Customer Success webinars of 2022 from ChurnZero appeared first on ChurnZero. Start with our top five.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

Buffer Resources

OCTOBER 27, 2022

Kinfield organized a campaign featuring over 30 small businesses in an easy-access directory Kinfield , a skincare brand, created the Better Together campaign to help customers find female- and BIPOC-owned brands to shop from during the holiday season. ” View this post on Instagram A post shared by DAME.

Business 100

Business Social Media Branding Communication 100

OpenView Labs

JANUARY 20, 2022

What does the future hold for 2022? Drumroll please…here are the trends we expect to see in 2022. You can’t measure it all: back to the golden days of brands to build your revenue engine . The post Top Predictions For 2022 From OpenView Leaders appeared first on OpenView. Stay tuned! .” — Kyle Poyar, Partner.

Sales Hiring 68

Sales Hiring Pricing Investment Branding 68

Sales Hacker

OCTOBER 28, 2022

I recently had the genuine pleasure of attending Scott Ingram’s 2022 Sales Success Summit. Sales Success Summit 2022: Big ideas and takeaways. Kenney, a key account manager at LI Sales Solutions, dropped compelling stats about buyer behavior and personal brands — plus, actionable advice for sellers on LinkedIn. But first —.

Sales 84

Sales Enterprise Consulting Branding 84

SaaStr

NOVEMBER 16, 2022

At the end of Day 3 of SaaStr Annual 2022, Jason opened up the mic for an AMA. Half the folks here will tell you their mis-hire in marketing just did branding and product marketing and corporate marketing. What do you see as the next big thing that you want to achieve, either with this event or the brand? Bootstrapping.

Sales Hiring 203

Sales Hiring VP of Engineering Payment Methods Scale 203

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Check them out in our app store.

Scaling 104

Scaling Branding User Experience Data 104

SaaStr

JUNE 30, 2022

— Kyle Porter (@kyleporter) June 28, 2022. jasonlk) June 1, 2022. Yes, some segments have been hit hard as we move into a post-Covid world, like Zoom and DocuSign, despite being iconic brands and products. — RowanTrollope.eth (@rowantrollope) June 29, 2022. — Jason BeKind Lemkin #????????????

B2B 276

B2B SaaS Branding Metrics 276

Sales Hacker

FEBRUARY 17, 2022

As we begin 2022, B2B buyers are more digitally inclined than ever. What sales investments should you focus on in 2022? To help companies prioritize, here are three areas in which to add strength in 2022 and three where it makes sense to hold steady. The post Where Will Sales Investments Pay off in 2022?

Scale 89

Scale Investment Sales Forecasting 89

Neil Patel

NOVEMBER 7, 2022

2022’s Blog Success Stories. Let’s look at some of 2022’s most successful blogs generating a sizable revenue. In June 2022 alone, HuffPost ’s organic traffic of 6 million had a value of $1.8 goop: Profit Through Lifestyle and Wellness Branding. The majority of the high-ranking positioned keywords are non-branded.

Branding 80

Branding Education Revenue Engineering 80

Unbounce

JANUARY 4, 2022

2021 brought us plenty of marketing trends to watch for in 2022, including color palettes to use in your marketing materials. It shows you’ve got to get to know your customers, brand, and product and use color to make a message that fits them all. Color Palettes Trending in 2022. Match Your Palettes to Your Brand.

Trends 81

Trends Marketing Strategy Technical Review 81

Buffer Resources

FEBRUARY 21, 2023

In 2022, our events welcomed more than 1,100 attendees, not only giving an incredible platform to diversity thought leaders who may not have found one elsewhere, but helping grow our own brand equity and reach. So we started creating our own original content across multiple platforms to serve as a sort of press outlet.

Branding 95

Branding Social Media Marketing Interviewing 95

SaaStr

NOVEMBER 23, 2022

Barcelona in 2022 was really special and amazing, and the biggest and best Europa ever. Our 9th Annual will be even better than 2022, which had our highest NPS of all time. Whatever it ends up being, it will be even bigger and better than 2022! On September 6-8, it’s time for SaaStr Annual 2023!

Scale 222

Scale Cloud Scaling Pricing 222

SaaStr

JANUARY 2, 2023

Some of my top investments at seed stage include Pipedrive, Salesloft, Front, Talkdesk, Algolia, Gorgias, Greenhouse and more: But 2022 was a quiet time. My first year with no brand new investments, only follow-ons. So I’ve been investing since 2013, and have done fairly well. So we’re behind.

SaaS 231

SaaS Investment Startup Branding 231

CustomerSuccessBox

APRIL 18, 2022

Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. Think 2022, IBM. Virtual Global event: 10 – 11 May 2022. Austin, Texas: 18 – 19 May 2022. Startup Grind. CXO Summit.

Technical Review 52

Technical Review Scale SaaS Systems Review 52

SaaStr

NOVEMBER 8, 2022

SaaStr Annual 2022 was the biggest ever, and our highest NPS event ever. Barcelona in 2022 was amazing, and bigger than the prior 2 Paris events. We know what works to meet a variety of goals, from awareness to brand to leadgen. in 2022 to fight inflation! SaaStr Annual 2023 in September will be huge! No one-offs.

Cloud 215

Cloud Innovation Pricing B2B 215

SaaStr

NOVEMBER 11, 2022

At the end of Day 3 of SaaStr Annual 2022, Jason opened up the mic for an AMA. But YC is not that… And listen, I’m not into brands. This will create that missing slice that you’re lacking this confidence, this branding.” This episode is the first half of the session. Setting goals. Technical debt.

Outsourcing Services 172

Outsourcing Services Banking CTO Hire New CTO 172

SaaStr

OCTOBER 6, 2022

At some point, you have a brand, and that makes your growth more predictable. — Jason Be Kind Lemkin (@jasonlk) October 1, 2022. You constantly learn, and in not that long of a time, become one of the experts in your space. At some point, you stop being at risk of going bankrupt. This does let you breathe. Not easier.

Startup 313

Startup Branding Management Leadership 313

SaaStr

NOVEMBER 1, 2022

22 Things We Learned at SaaStr 2022. India’s founders were out in full force at SaaStr 2022. Three key themes emerged: SaaS continues to be a fertile ground despite the 2022 ‘SaaS-acre’. Most companies expect to miss 2022 targets but it is far from a doomsday. . To attract A talent, one needs to build an A brand.

Scale 197

Scale Sales Hiring Cybersecurity Underperforming Technical Team 197

Intercom, Inc.

NOVEMBER 30, 2021

You can also proactively follow up with detractors to resolve their issues or reach out to happy customers to turn them into brand advocates and retain them for life. For example, when customers close a conversation or use a specific feature, you can check in to see how they feel. Analytics: Heap.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249