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Eoghan McCabe on the importance of authenticity in leadership

Intercom, Inc.

In a wide-ranging conversation, Eoghan explored the complex nature of ambition, the role of self-doubt in creating our drive to succeed, and the crucial role of authenticity in leadership. What distinguishes good leadership from bad? Process can enable creativity on a big scale. What was the motivation to build Intercom?

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Nick Mehta, CEO Gainsight: My Top 10 Failures as a SaaS CEO & What I’ve Learned (Video + Podcast)

SaaStr

In leadership, there’s a great expression that “to those who much is given, much is expected.” Failure #3: Not Scaling Based On Leading Indicators There’s a big fallacy in software. At Gainsight, they’ve scaled too fast many times. Scaling newly acquired raw technology too soon. Or are the most critical?

Scale 265
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Power Laws: A Look Back To Where 20 SaaS Break-Out Companies from 2012 Are Today

SaaStr

But to me the takeaways are: If you have something good at $10m ARR, you can scale forever, at least potentially. Several of the slower-growing ones did well, too — as long as they hit scale ($20m-$40m+ ARR). _. Where it Went: IPO’d in 2013, hit $250m ARR by 2016, a cquired for $1.8b A decade later. 78 Marketo.

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Top 10 Mistakes In 10 Years From Gainsight CEO Nick Mehta

SaaStr

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. This thought is usually accompanied by a vague statement like “this person isn’t scaling.” Maybe they are misunderstood. Maybe they need more coaching.

Scale 294
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CRO Confidential: Sales Recruitment in 2023 For Candidates and Hiring Managers With Founders Fund Partner Sam Blond and Flexport Fund’s Ben Braverman (Pod 629 + Video)

SaaStr

Flexport, a platform that focuses on supply chain management and logistics, was most recently valued at $8 billion and has proven its success since its founding in 2013. Former Colleagues: Many founders leverage their network of former colleagues to hire for sales leadership or individual contributors. To get an idea, review the data.

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Welcoming new senior leaders to Intercom

Intercom, Inc.

The success is evident in our growth – we are now well past $200M ARR, with marketing, sales, and support teams at companies like Amazon, Shopify, Lyft Business, and more than 25,000 others using Intercom to engage and support prospects and customers to drive growth at scale. Welcome Anna Griffin, Chief Marketing Officer.

Scale 118
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The 10 Keys to A Successful Board Meeting: How to Make Them Great and Not Something Everyone Dreads from Ajay Agarwal, Bain Capital Partner

SaaStr

Having your board meet and interact with the senior leadership will also help the board give you advice on your team and org structure. . At Bain, Ajay’s passion is working with early-stage founders on team-building, culture, iteration of product-market fit, and scaling the early go-to-market operations.