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Eoghan McCabe on the importance of authenticity in leadership

Intercom, Inc.

In a wide-ranging conversation, Eoghan explored the complex nature of ambition, the role of self-doubt in creating our drive to succeed, and the crucial role of authenticity in leadership. Even though I knew I had so many more things I wanted to do with my life, and ways I want to invest my energy and different missions and adventures.

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Nick Mehta, CEO Gainsight: My Top 10 Failures as a SaaS CEO & What I’ve Learned (Video + Podcast)

SaaStr

In leadership, there’s a great expression that “to those who much is given, much is expected.” Failure #4: Not Investing In Systems This is a big mistake many make in the beginning, and it can be challenging to recover from. Invest in back-office systems early. In 2013, people didn’t even know what Customer Success was.

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Top 10 Mistakes In 10 Years From Gainsight CEO Nick Mehta

SaaStr

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. And if you didn’t invest proactively in systems like CPQ early, you create a byzantine mess that’s impossible to scale. Invest in back-office systems early.

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The 10 Keys to A Successful Board Meeting: How to Make Them Great and Not Something Everyone Dreads from Ajay Agarwal, Bain Capital Partner

SaaStr

Having your board meet and interact with the senior leadership will also help the board give you advice on your team and org structure. . His primary investment themes include commerce enablement, the revolution of the sales and marketing functions, and the use of big-data to transform business applications.

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WP Engine passes $100M in revenue and secures $250M investment from Silver Lake

A Smart Bear

Of course a nice chunk is primary capital, i.e. for the company balance sheet, to invest in growth initiatives, security and quality, and advancing our existing strategic priorities through acceleration and de-risking. The majority of the funds pay back our early investors who believed in us enough to trust us with their money.

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Leadership Learnings: 5 Things I Wish I Could Have Told My 2013 Self With Advisor and Former CTO of Heap Dan Robinson (Pod 663 + Video)

SaaStr

Therefore, any successful feature you launch will generate more subfeatures and additional investment that seem obvious after the fact. Leadership needs to consider funding areas, not just a single feature, because more supplemental subfeatures and finetuning will be required every time. Robinson shared an example from his experience.

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SaaStr Podcasts for the Week with Keith Rabois and Jason Lemkin

SaaStr

Some of these businesses, maybe even many of these businesses, have started investing more and more in selling online to their preexisting in store customers. I wrote–I looked a little while ago and I wrote an early SaaStr post in 2013. Jason Lemkin: It was boarded up until 2013. Jason Lemkin: 2013 had been boarded up.