Sixteen Ventures

JULY 17, 2020

This article was originally written in 2013 and has been updated several times over the years. As I stated in 2013, the answer to “What is a good SaaS Churn rate,” was, “you want a churn rate to be ‘as low as possible.'” The lessons are accurate even in 2020.

Churn 133

Churn SaaS B2C Pricing 133

OPEXEngine

NOVEMBER 22, 2022

“Industry-Centric” SaaS business models offer an alternative SaaS company categorization to the “Customer-Centric” SaaS model, which is defined based on the “go-to-market” strategy used by a management team. When SaaS business models originated, the most successful venture-backed startups used a horizontal model.

Business Model 52

Business Model SaaS Business Scale 52

Chart Mogul

APRIL 15, 2021

Founded in 2013, the company was originally called CakeHR. Upmanis was running the business between two offices: one in Riga, Latvia and another in the UK. Having a clear understanding of the business model has allowed Kaspars to prepare his company to join forces with Sage and make a success of it. Tweet this quote.

Acquisition 52

Acquisition Data Scale Banking 52

The SaaS Garage

APRIL 27, 2017

Bayern Kapital und Vogel Ventures investieren gerade gemeinsam mit den Business Angels Michael Brehm und Andy Goldstein sowie dem Altinvestor Linden Capital eine siebenstellige Summe in Cobrainer.

Venture Capital 40

Venture Capital Startup Innovation Business Model 40

ProfitWell

OCTOBER 1, 2019

Recurly—provider of enterprise-class subscription billing management for thousands of businesses worldwide—raises $19.5 million to boost subscription revenue with machine learning. And Zuora's found the subscription usage ticking up more than 300% between 2012 and 2018.

Technical Review 40

Technical Review Sales Recruiting Airlines Subscription 40

Sales Hacker

MAY 7, 2020

It is an event that has the potential to disrupt the health and success of your company, tarnish your reputation, negatively impact profitability, alter your company structure and business model, or even put your employees and customers at risk. These can lead to unfortunate business consequences.

Management 81

Management Technical Review Systems Review Software Review 81

OPEXEngine

JULY 28, 2020

By 2013, there were 1 million Android apps on the platform, and the number has doubled to more than 2 million since then. At most companies, strategic planning flows from a today-forward perspective, meaning leadership starts with the company’s existing products and business model and works forward from there.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. So it depends on your business model. But the days where you set up customer success to fight churn, you know, that’s just so 2013.

Churn 52

Churn Management Systems Review Onboarding 52

SaaStr

SEPTEMBER 15, 2023

Its business model of going global and going inbound from India is the differentiation. As early as 2013-14, Freshworks closed Burger King, 3M, Schneider Electric, Pearson, and Sony, and they all came inbound. The average SMB customer would buy 4-5 seats of Freshdesk. Burger King was 300 seats.

Sales Hiring 236

Sales Hiring Scale SMB AI 236

SmartKarrot

MAY 14, 2020

And the evolution is still under the process with more and more software vendors switching to subscription based business models. In fact, it has been predicted by Gartner that by 2020, 80% of software providers will have migrated to a subscription-based business model. 2010: SaaS, 2013: Customer Success .

Customer Success 10

Customer Success Technical Review Software Review Business Model 10

OpenView Labs

OCTOBER 23, 2019

On the other side, there’s business-based innovation, which might have to do with how you go to market or a business model. Fast forward to 2013, and a lot had changed. On one side, there’s product-based innovation, which might be about a technological advancement or a new way to apply an existing technology.

Innovation 41

Innovation Outsourced Development AWS Technology 41

SaaStr

MAY 9, 2019

He has been a partner at Y Combinator since 2013, advised hundreds of startups, and has been active in promoting diversity efforts among startup founders. Number three is not understanding their business model. Michael Seibel is CEO and a partner at Y Combinator and co-founder of two startups – Justin.tv and Socialcam.

Sales Hiring 165

Sales Hiring Scale Payment Solutions Banking 165

Neil Patel

JUNE 5, 2014

These sites are crucial, regardless of your audience, your business model, and your strategy. In 2013, Tumblr was raking in monthly pageviews that soared over 5 billion. Join the Big Three Social Media Sites . At this stage in social media, there are three sites that reign supreme. Facebook has over 2.7 With smart posting (i.e.,

Social Media 76

Social Media B2C Branding Engineering 76

Baremetrics

SEPTEMBER 15, 2021

Office 2013 was released on January 29th, 2013. Since 2013, Microsoft has released two new versions, Office 2016 in 2015 and Office 2019 in 2018. Subscription business model: Again, this is another name for subscription pricing. An example of this is Microsoft Office.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

SmartKarrot

JUNE 22, 2022

Back in 2013, it was quite rare to hear terms like billion-dollar valuation, unicorn valuation, or unicorn startup. For instance, Airbnb and Uber used technology-driven business models through their friendly mobile apps. Today, as the startup ecosystem gains traction, these terms are often heard.

B2B 11

B2B Startup Technical Review SaaS 11

The Angel VC

MARCH 3, 2015

Growth is the single biggest determinant of startup valuations at IPO , as my fellow SaaS investor Tomasz Tunguz concluded based on an analysis of 25 IPOs in 2013. It can happen and does happen, of course, but only if there’s a dramatic improvement in the business - a new product, a new distribution channel, a new business model or the like.

Compensation 185

Compensation Business Model Startup Benchmarks 185

SmartKarrot

JANUARY 5, 2022

She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. She’s been a key figure in the CS industry, by shaping Customer Success methodologies and best practices used today. Irit is also the Chief Customer Officer & CEO at CSM Practice.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

ProfitWell

NOVEMBER 14, 2019

When you see how the subscription-based economy helps both companies and customers, it’s easy to understand why this business model is continuing to gain traction across the board. The subscription-based economy refers to the shift many companies are making toward a business model that involves recurring billing business.

Payment Features 49

Payment Features Payments Subscription Trends 49

ChurnZero

AUGUST 25, 2020

He works with a team of nearly 700 people who together have created the customer success category that’s taking over the SaaS business model worldwide. A three-time entrepreneur, Todd teamed up with fellow product leaders and technologists from Red Hat, Cisco, and Google to launch Pendo in October 2013.

Scale 69

Scale Technical Review Venture Capital Software Review 69

Valuize Consulting

JANUARY 5, 2022

Through Gainsight, Nick has built and shaped the Customer Success industry into the recurring revenue powerhouse that’s taking over the SaaS business model worldwide. Back in 2013 when we launched Gainsight, there were some companies that wanted to do AI and Customer Success, and we said we’re not ready for that.

Interviewing 52

Interviewing Trends Scale Customer Success 52

SmartKarrot

JANUARY 5, 2021

An accomplished Customer Success strategist, Irit has the rich legacy of being voted as one of the Top 100 Customer Success Strategists since 2013. Julie Hogan. As the VP of Customer Experience at Drift , Julie is well-known for her insights on improving customer journeys with the help of conversational marketing. Irit Eizips.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

Chargify

MARCH 28, 2018

In 2012, Zendesk shifted to a per-agent pricing model over the previous tiered inclusions plus overage add-ons. They also started positioning upmarket with an offer geared towards enterprise buyers: 2013. Here’s a look at Intercom’s changing offers over the years… 2013. They’re clearly doing something right.

Pricing 47

Pricing Innovation Scale SaaS 47

SaaStr

NOVEMBER 21, 2020

And what we found over time is that the needs of those three different business models in the market were really quite divergent. Rob Gonzalez: And in 2012 and 2013, the early versions of the product, and frankly, even through halfway in 2014, they were hard to sell for exactly the reason that you’re talking about.

SaaS Payments 257

SaaS Payments Scale Payment Services Payment Solutions 257

SaaStr

JULY 2, 2019

Kevin : I joined in 2013. The virality model we all know well is really delivering value to an end user and a consumer for no charge, until they ran into a space limit, or what have you. Over time, it leads to a really healthy business model as well. Following 10 years at Salesforce, I joined Dropbox for four years.

Enterprise 143

Enterprise Scale Sales Hiring SMB 143

Hacking Revenue

AUGUST 4, 2016

But we do know how online businesses work. We spent years studying the ins and outs of online business models and growth techniques. Most of them we tried on our own while building 2 full scale startups and god knows how many more small online businesses. Here’s how it worked-.

Software 75

Software CTO Hire Scale New CTO 75

Andreessen Horowitz

OCTOBER 16, 2023

But there are so many different kinds of business models for different types of companies — and so, similar is open source. And this was like in early 2013. And, basically, the fundamental point is that GitHub inverted the model from project to person, and then identity came [into] the picture.

Software Review 74

Software Review Underperforming Technical Team Scale Development 74

Point Nine Land

OCTOBER 22, 2019

“He highlighted for me and Rian this idea that building a comfortable lifestyle business in this space may not be viable if some well-funded competitor comes along and essentially just eats your lunch?—?that That platform ended up evolving into the Clio Cloud Conference, launched in 2013 in Chicago.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaStr

JULY 8, 2020

If you didn’t analyze its business model, you would think that intuitively. Aileen Lee: 2013. We knew Slack would benefit, but actually Atlassian’s benefited much more than Slack. Did we know bill.com would benefit as much as Zoom? I don’t know. Aileen Lee: Yeah.

Investment 158

Investment Technical Review Part-Time VPE Development Team Review 158

SmartKarrot

JUNE 10, 2022

The program was apt for the type of business model the company has. UO on You” was an advocacy marketing campaign released by Urban Outfitters in 2013. However, its popularity and efficiency have now simmered down. Companies like Uber have gained massively using this strategy. UO on You” by Urban Outfitters. “UO

Marketing 10

Marketing Scale Advertising Social Media 10

ProfitWell

JULY 15, 2019

In that one sentence Dyson created the most prolific business model of the next two decades: freemium. Wilson calls it his favorite business model, and points to examples such as Skype, Flickr, Trillian, Newsgator, Box, and Webroot as paradigms. Do we have a word for this business model? Flickr in 2013.

Pricing 41

Pricing Business Model Cloud Venture Capital 41

User Pilot

NOVEMBER 23, 2023

According to World Economic Forum data , the number of jobs requiring the use of AI has increased by 450% since 2013. AI business models Currently, companies tend to integrate AI into their products in 2 main ways. AI is one of the driving forces of 4IR. Product management is also affected by the trend.

AI 105

AI Management Data Analysis Technical Review 105

Neil Patel

FEBRUARY 16, 2021

Businesses that blog regularly generate 55% more visitors to their sites than those that don’t. Blogging works for every kind of business, industry, or niche, as well as for almost all business models — even B2C and e-commerce sites. Don’t be afraid of committing to a blog. Yes, it does require consistent effort.

Social Media 141

Social Media Outsourcing Services Engineering Content Marketing 141

Chargify

SEPTEMBER 25, 2019

However, things weren’t really working, as evidenced by the fact that they did over $3,000,000 in revenue in 2013 but yielded minuscule profits. Russ and his business partner agreed to dissolve the agency after it lost $650,000 in booked revenue in 90 days. . Even Russ himself wasn’t sure if this business model was viable.

Subscription 40

Subscription Payment Features Consulting Business Model 40

Point Nine Land

JANUARY 30, 2019

In my article “SaaS” is not to be understood as an industry, but rather as an innovation wave (product and business model innovation) which impacted the B2B software industry in the 2000s and came after the “on-premise” wave. Challenges faced by SaaS companies during the SaaS deployment phase (2013?—?now)

AI Search 70

AI Search AI B2B Software 70

Intercom, Inc.

AUGUST 25, 2022

The algorithms and business models behind these platforms were being weaponized to produce and disseminate propaganda and conspiracy theories. Liam: In 2013, you sold Storyful to News Corp, moved to New York to help with the transition, but eventually came back to Dublin to take on the role of managing director in Twitter, Dublin.

Social Media 208

Social Media Scale Machine Learning Artificial Intelligence 208