Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Climbing the leadership ladder.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

A Smart Bear

JANUARY 4, 2018

Period, full-stop. And everyone else at WP Engine would tell you the same thing. So to everyone at WP Engine, let me repeat the message from one year ago: Look what we did !

Engineering 70

Engineering Investment Revenue Technical Review 70

Kellblog

JANUARY 3, 2022

With experienced leadership. While I go into considerable depth in this post , I think the simple answer is that Ingres never really understood either the stakes of the game it was playing or the power of increasing returns in software market leadership. In the US, at perhaps smaller companies but in your same target market.

Sales Hiring 126

Sales Hiring Scale Consulting Leadership 126

Sales Hacker

SEPTEMBER 11, 2020

Additional growth signals to look out for: Recent leadership hires. Founded in 2010. Raised seed in 2010. Founded in 2010. You can use Crunchbase, ZoomInfo, or any other database which tracks startups. Sort by last funding date, amount, and series to come up with a list of startups that are preparing for hyper-growth.

Outsourcing Services 77

Outsourcing Services Scale Startup Outsourced Development 77

Chargify

AUGUST 6, 2019

2010: 3,855 customers. 2010: 176 employees. In 2010, HubSpot CMO Mike Volpe explained their approach on Quora. . So, they chose to focus on growing fast and achieving industry leadership in their space. Take a look at the numbers from their first five years : Customer growth: 2006: 3 customers. 2007: 48 customers.

Subscription 40

Subscription Payment Features Revenue Software Review 40

OpenView Labs

MAY 20, 2020

In 2010, Dave Grow joined Lucidchart in a cold Salt Lake City basement—an upgrade from the company’s original office, the living room of co-founder Ben Dilts’ student apartment. Lucidchart had 20,000 users, four employees, and $0 ARR. Today they’re on top of the world.

Finance 53

Finance Leadership Enterprise Technology 53

Sales Hacker

SEPTEMBER 13, 2022

How to approach leadership in a large organization. We’ve been around since 2010, founded by Henry Schuck, who’s still our CEO. ” And if we have a beat on that and we’re able to make decisions based on it in near real-time, then we’ve done what we can do as a leadership organization to manage.

Scale 78

Scale Sales Hiring Acquisition Leadership 78

ChurnZero

JANUARY 10, 2020

For Customer Success teams to continue to expand, it’s crucial they have dedicated leadership to rally internal support and fortify their position within the broader organization. . I am excited to have Lisa as part of my senior leadership team.” He received his BBA in Finance from Kennesaw State University. .

VP of Engineering 52

VP of Engineering Customer Success Scale Cybersecurity 52

Sales Hacker

DECEMBER 27, 2018

Trend #8: Sales Leadership Going Deep. As the VP Sales tenure decreases , down from 27 months in 2010 to 19 months as recently as 2017, more sales leaders will look beyond high-level sales strategies, and will seek to understand the deeper inner workings of their sales orgs.

Trends 104

Trends Technical Review Artificial Intelligence Sales 104

OpenView Labs

JANUARY 30, 2019

Jim previously served as President and CEO of Netezza where he drove the nearly $2B acquisition of Netezza by IBM in 2010. Jim Baum is currently a Venture Partner at OpenView and serves on multiple boards including Logz.io, Applitools, project44 and DataStax.

Innovation 56

Innovation Acquisition Startup Software 56

SaaStr

DECEMBER 3, 2020

But I got an introduction from a former colleague to Salesforce, and that was about a decade ago in 2010. Sam Taylor: On my first leadership role, I was the first enterprise sales rep, a manager of mid-market team. And so I was their first sales leadership hire. So when I was there in 2010, the company was about 4,000 employees.

Scale 165

Scale Sales Hiring Sales Recruiting Sales 165

Sales Hacker

MARCH 16, 2020

There’s frankly a tremendous opportunity for people to take their experience doing B2B SaaS sales and go to market leadership and translate that everywhere. It’s really interesting for us over here in New York to learn about how European revenue leadership develops and grows. It’s a really interesting conversation.

Revenue 77

Revenue Scale Sales Hiring Subscription 77

SaaStr

JUNE 10, 2020

When I saw that, that was in 2010, it became clear there was going to be a massive opportunity in this space. David Politis: There’s a set of people who just have the personality, the work style, the leadership style, the risk profile to go after that early stage. “Here’s the review.

Scale 160

Scale Cloud Sales Hiring Technical Review 160

SaaStr

SEPTEMBER 15, 2023

Big Bet #1: Cast Your Net Wide — Bet On Inbound While Going Global Freshworks was founded in October 2010 in Chennai, India. Big Bet #2: Find Tomorrow’s Great Anglers — Hire Talent With A Learning Mindset In 2010 and 2011, San Francisco was the place for SaaS talent. It helped them get funding in the first round.

Sales Hiring 215

Sales Hiring Scale SMB AI 215

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Hacker

AUGUST 4, 2020

Outreach produces incredible industry leading events like their Unleash Conference and their city-by-city Unleashed Summit Series road shows which will resume once people are allowed to take road shows again, along with top notch, thought leadership content. Check them out at www.outreach.io. It’s not 2015. It’s not 2019.

Scale 105

Scale Sales Hiring Sales Recruiting Outsourcing Services 105

SaaStock

FEBRUARY 14, 2019

In 2010, he joined DGF Investimentos, one of the top VC firms in Brazil. In 2010, he became one of the Co-Founders of Warehouse Investimentos, a prominent Brazilian VC company. Talk: SaaS.City Bootcamp: Sales Leadership. Talk: SaaS.City Bootcamp: Sales Leadership. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Shopify again has done that from 2004 to 2010 before they started scaling [inaudible]. Loving our podcast content?

Scale 123

Scale SaaS Payments Sales Recruiting Payment Services 123

Intercom, Inc.

SEPTEMBER 15, 2021

We do it as an intense week-long workshop with the entire leadership team from the company. I work with a kind of sister firm to Play Bigger called Category Design Advisors, and my partners and I have worked out a pretty standard way of doing this by now. That’s a little harder than a recognizable problem, but it can be very effective.

Technical Review 205

Technical Review Sales Hiring Innovation Systems Review 205

OPEXEngine

MAY 19, 2020

Since 2010, the combined company has produced healthy revenue growth. These range from investing for leadership based on a superior strategic and financial position, to readying a weak company for sale. And it timed the deal well, as Black & Decker was vulnerable after a 22% drop in revenue and a 41% drop in EBIT in 2009.

Scale 59

Scale Strategy Technical Review Acquisition 59

SaaStr

NOVEMBER 28, 2019

What are the global roles where the global roles and how do you structure the regional leadership? Teddie : And also there’s often a lot of discussion like for companies operating across the US in Europe. So it seems like all your global leaders are in New York. Do you have VPs under them?

Sales Hiring 171

Sales Hiring Scale Sales Recruiting Government 171

User Pilot

MARCH 7, 2024

of leadership roles. I wanted to learn more about what challenges are deterring women from entering leadership career paths in tech. Sima Banijamali : “I started in tech in 2009, and in 2010 I moved to Sweden from Iran and started studying. Again…Why? Maybe because it’s harder for them. Else : “Yeah absolutely.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Intercom, Inc.

APRIL 22, 2019

Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010. When the sales leadership and the head of IT saw that, they thought, “Oh my God, we have to put an end to this immediately.” I then stayed with Dell for three years, and left to start Guru in 2013.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

JUNE 4, 2019

So, I’ve had success at running surveys and getting customer feedback in various places including at LinkedIn where when I was there in 2010, we started something called global recruiting trends and to this day they still run that type of research although the format as you would expect has shifted over the years.

Sales Recruiting 157

Sales Recruiting Scale Underperforming Technical Team Pricing 157

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 Tim: I was hired in 2010, when Facebook was what I like to call a “teenage company”. million apiece.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire AI 169

SaaStr

APRIL 25, 2019

Craig Walker: And so, it just looked like a massive opportunity that every bit our bet was, and this was 2010 when we were leaving Google, that every business was going to move to the cloud for their email and productivity suite. They’re expensive, they’re complicated, the end users don’t like to use them very much.

Acquisition 144

Acquisition Technical Review Systems Review AI 144

SaaStr

NOVEMBER 19, 2019

We hit a million dollar run rate by 2010. In 2010, we decided to go out in Phoenix to do an angel round of funding. It included this thought leadership, hey we need to put this out there because in general, physical therapists are not recognized for their expertise in the greater health care industry landscape.

Scale 166

Scale SMB VP of Engineering Leadership 166

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. I call that product led growth. But it worked. Everyone was like, we love Twilio, we love this product.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

AUGUST 7, 2020

We’re proud to do our part in trying to lead a focus into this area and then fulfill that leadership with a real brand promise and real measurable outcomes for every one of our customers. We’re in the very early innings of a huge market and it requires leadership, and it requires incredible tech.

Payment Solutions 144

Payment Solutions Pricing Payments Payment Services 144

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. I am pleased to see her take on an expanded leadership position of Chief Customer Officer.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

MARCH 20, 2019

Sameer joined the company in 2010, when Citrix acquired VMLogix, where he served as CEO and doubled revenues during each year of his tenure. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. We call them our leadership principles.

Underperforming Technical Team 116

Underperforming Technical Team Development Software New CTO 116

SaaStr

OCTOBER 3, 2019

They pioneered things like content marketing, thought leadership. So in 2010 the expectation was to reach 86 million dollars in revenue by whatever that is, year five. So here we are, 2010, I invested behind a plan to be at 86 and we were at 14. And in 2010, what’s that team doing? These were the real numbers.

SaaS 138

SaaS Sales Hiring Scale Innovation 138

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. And at the end of the day that’s a leadership decision from founders of saying, “What kind of place do we want this to be for people to work?”

Sales Hiring 187

Sales Hiring Scale Technical Review Outsourcing Services 187

SaaStr

SEPTEMBER 4, 2020

Earlier this year, we redoubled our focus on our enterprise segment where we have a strong leadership position. It was 10 years in, 2010, 2009-ish when we launched our freemium plan, everything took off. And those are the outcomes that we’re looking for. Think of this as something we identified as an advantage.

Scale 154

Scale Underperforming Technical Team Sales Hiring Branding 154

SaaStr

JULY 16, 2019

Kind of based on the first say 15-20 customers we were able to raise another Angel Round in 2010. We also know that without a really strong management team and leadership team it’s hard to scale a business. That one was actually … The first Angel Round was tough, hard. It took a long time. René Stewart: Got it.

Scale 123

Scale Product Marketing Scaling Marketing 123

Intercom, Inc.

DECEMBER 14, 2022

. There were quite a few memorable scenes from The Social Network, the 2010 movie that chronicles the inception of Facebook – and the lawsuits that followed. I didn’t expect to enjoy leadership; I thought it was boring and that it gets in the way of execution. ’ Just Facebook.” They can come to me with anything.

Venture Capital 129

Venture Capital Interviewing Sales Hiring Underperforming Technical Team 129

Intercom, Inc.

APRIL 7, 2022

After working in retail for companies like Kellogg’s and Nestlé, she switched gears to tech – first at Jigsaw, which was acquired by Salesforce in 2010, where she stayed on as the Vice President of Customer Success, and then at Badgeville, Bluenose Analytics, and now Oracle , as the GVP of Customer Success & Renewals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118