Intercom, Inc.
MARCH 25, 2021
Jeanne is one of the leading voices on customer-centric leadership. Your leadership style, the way you conduct your business, even the kind of person you are, year after year, will define how you’ll be remembered. Proactive experience, reliability, and innovation. One-company accountability, leadership, and culture.
Intercom, Inc.
FEBRUARY 26, 2018
Innovative startups. The first army are innovative startups. Since 2006 the era of “Everything as a service” has advanced quickly. As we were able to benefit from the pace of AWS innovation (and adopt AWS Aurora when it came along) we got 5x throughput at a 30% cost reduction. Cloud computing is dominant.
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Sales Enablement, SaaS and Growth
APRIL 10, 2018
We consider sales enablement to be a bottom of the funnel (BOFU) function, but after listening to the sales and marketing leadership it became apparent that I could have the biggest impact by strategically focussing on the bottom of the BOFU, and providing “deal closing optimisation” activities to the business.
Intercom, Inc.
JULY 11, 2019
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. We coined the term way back in 2006 when we founded the company, and a lot of our story, historically speaking, has been around marketing. The pace of innovation is way up and to the right, currently.
OPEXEngine
MAY 19, 2020
Still others tolerated poor results during the downturn, waiting to see what would happen, and then finally took action—too late because they bought the wrong asset or fell behind in product innovation. These range from investing for leadership based on a superior strategic and financial position, to readying a weak company for sale.
Audacix
JANUARY 1, 2019
Talk to the people at the coalface Senior leadership in large and small organisations often fails to comprehend the nature and scale of the challenges and frustrations faced by those at the coalface. Amazon's tech innovation czar (and CTO) put it best as early as 2006, when he said: “You build it, you run it.
Audacix
JULY 18, 2022
Talk to the people at the DevOps coalface Senior leadership in large and small organisations often fails to comprehend the nature and scale of the challenges and frustrations faced by those at the coalface. Amazon's tech innovation czar (and CTO) put it best as early as 2006, when he said: You build it, you run it.
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