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How Stripe Scaled - Notes from Office Hours with Claire Hughes Johnson

Tom Tunguz

Claire’s operational experience is one-of-a-kind, and the conversation focused on scaling startups. I remember joining Google in 2005. Claire’s experience on the leadership team of two of the greatest startup successes has given her a panoply of lessons and insights on how to scale.

Scale 239
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Intercom’s Sanj Bhayro on creating the right foundation to help businesses scale

Intercom, Inc.

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210
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5 Interesting Learnings from Dynatrace at $1 Billion+ in ARR

SaaStr

Dynatrace was founded way back in 2005 and has been in the “steady growth” camp, now crossing $1B in ARR and a $10.5 But growing 30% at scale when you have 120%+ NRR … it’s a lot easier. #2. But it really, really helps with predictable growth at scale. But it’s what’s in fashion today.

Scale 227
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5 Interesting Learnings from Docebo at $145,000,000 in ARR

SaaStr

Many do need help scaling up their learning systems. Founder Has Been CEO since founding in 2005, ownership down to 3.7%. 7% of Revenue from Professional Services — down from 12% in 2018. Docebo doesn’t do proserv for all customers, but it also doesn’t shy away from it for larger customers.

Scale 341
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Even With Just “Pretty Good Growth”, You Can Build a Unicorn After $10m ARR

SaaStr

Today, the very best SaaS companies are scaling faster than ever. UiPath actually was founded in 2005!! These numbers are obviously at scale. One of the very firm SaaStr-isms what that while $0-$1m ARR is Impossible, and getting from $1m-$10m ARR is Unlikely … that getting from $10m to $100m ARR is Inevitable.

Scaling 360
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5 Interesting Learnings from Lightspeed Commerce at $750,000,000 in “ARR”

SaaStr

One leader in SMB commerce is Lightspeed Commerce, founded way back in 2005. Driving up ARPU at scale key to growth with SMBs. It’s exciting to sell to SMBs, but one of the existential challenges at scale is the low deal sizes. They are strongest in retail, but also have a presence in restaurants as well.

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Successes and Setbacks on the Road to $1B with Alessio Artuffo, President and COO at Docebo

SaaStr

Docebo was started and funded in 2005 and became a SaaS player in 2012. The bigger you scale, the harder this can be. A Misconception: Hiring Someone Big from Microsoft Will Help You Scale If you’re a founder or almost a founder, you want to hire people better than you. Leadership injections as you scale are tricky.