User Pilot

SEPTEMBER 24, 2020

And no wonder: it was developed on the basis of studies from 1999 to 2002, Fred Reicheld and his team found a strong correlation between company growth rates and Net Promoter Scores in a variety of sectors. And since it’s such a popular metric – it’s easy to check how your company is doing compared to other companies in your sector.

Software Review 97

Software Review Churn Software User Experience 97

ProfitWell

APRIL 22, 2019

Big improvements from AppSignal : their email notification preferences allow more personalization than ever before, plus with the introduction of Magic Dashboards , you can view all kinds of metrics in the blink of an eye. Continuous delivery and automation platform Electric Cloud is no spring chicken, founded back in 2002. What's new?

Cloud 45

Cloud B2B Interviewing Subscription 45

SaaStr

MAY 23, 2019

Well in 2002, I know it was a long time ago. But in 2002 there were only two types of startups in existence. There was no other type of startup in 2002 when the internet bubble burst. Hey, we’re struggling with metrics. Which one of you is a great, metrics-driven CFO?” Some guy on this board.

Sales Hiring 115

Sales Hiring Underperforming Technical Team Scale Startup 115

Sales Hacker

MARCH 2, 2021

Michelle Benfer: I started in media in 2002, and I started in SaaS in 2013. As I started to move up and oversee large teams, I really liked the metrics and the predictable revenue, more than whale hunting. It’s a lot more high volume, high velocity, very metrics-driven. Sam Jacobs: Then you moved to Vogue.

Scale 59

Scale Sales Underperforming Technical Team Outsourced Development 59

Sales Hacker

SEPTEMBER 23, 2019

Kevin Egan: Between Oracle and Salesforce, I had a couple stops, but I got to Salesforce in 2002. Sam Jacobs: How did you learn what metrics to focus on? That’s the number one metric. So, essentially: mapping needs to product, and obviously providing credibility around the solution in terms of how to solve the problems.

VP of Engineering 52

VP of Engineering Sales Recruiting Sales Hiring Scale 52

SaaStr

NOVEMBER 28, 2019

And then I think the other one was a bit harder because we made a transition from perpetual to subscription, which kind of screws up all your metrics. Felix : We clearly had market fit and traction and that became a lot easier. That’s what you have to explain it to investors and it doesn’t kind of easily fit in their categories.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

Tom Tunguz

NOVEMBER 9, 2015

Founded in 2002, the Australian software maker Atlassian is an exceptional company in many regards. These metrics simply unheard of. But foremost, Atlassian is one of the best examples of flywheel SaaS companies yet. They also imply a sales efficiency, normally in the 0.8-1.2 range of 2.5

Benchmarks 125

Benchmarks Metrics Venture Capital SaaS 125

SaaStr

MAY 17, 2019

And that’s how we were able to then survive from 2002 til about 2007, when the cloud market finally took off. Being explicit about the obstacles, and finally, defining metrics and goals. So it was really a near death experience.

Scale 149

Scale Sales Hiring Software Review Leadership 149

Intercom, Inc.

JANUARY 24, 2019

You’ve had a number of roles at Salesforce since you joined the company back in early 2002, from product management to startup relations. When I started in 2002, I was the first product manager for the API. Mike: Thanks, John, for having me. It’s actually been quite a wild ride with Salesforce from the early days.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Tom Tunguz

NOVEMBER 14, 2015

In 2002, pushed by new head coach named Sir Dave Brailsford, the team implemented philosophy of continuous incremental improvement. But, it wasn’t a 1% improvement on any arbitrary metric. In 76 years, the British cycling team have recorded only one gold medal. And the results were astounding.

Growth Hacking 100

Growth Hacking Advertising Acquisition Content Marketing 100

Neil Patel

MARCH 16, 2021

Most of today’s top names in blogging and marketing started around the 2002-2005 mark. The point is simply that site speed will affect 100% of your critical metrics. By giving them quality content at no-charge you are building goodwill with both the influencer and the influencer’s audience. Join Forces With Tomorrow’s Influencers.

Marketing 133

Marketing Subscription Payment Features Branding 133

Sales Hacker

MAY 8, 2020

It doesn’t cost you anything more to give us a larger number of seats, or units,” or whatever metric you’re selling by. This is more or less a representation of my numbers, my attainment every year since I started back in 2002. And ever since I learned this new way of selling, I’ve never gone back.

Outsourced Development 61

Outsourced Development VP of Engineering Consulting Sales Hiring 61

SaaStr

APRIL 16, 2023

You had a BlackBerry in 2002. Stewart : We were lucky enough to have one metric that we really pay attention to. Jason : Marketing can drive daily active users as their core metric too. Stewart : If we had started in 2008, your question before, we would not have taken off like this, for a number of other reasons.

Scale 333

Scale Sales Hiring PayPal Development Team Review 333

Hull

JANUARY 22, 2019

In 2002, Aaron Ross's Predictable Revenue playbook from his time at Salesforce was published. Their goals and KPIs are unlikely to be related to metrics concerning a CTO (like application performance), but more likely related to those of a COO or CMO (like the number of qualified leads).

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

Sales Hacker

APRIL 28, 2020

Lori Richardson: I started a sales consulting business in 2002, which seems like forever ago. Sam Jacobs: I feel like over the last couple of years, and you can tell me if you disagree, but that the emphasis on activity-driven metrics in the absence of direct correlation of those metrics to outcomes has fallen out of favor a little bit.

Leadership 71

Leadership Scale Sales Hiring Sales 71

SaaStr

NOVEMBER 13, 2020

I think every one of us that had lived through 2001 and 2002 or 2000, 2001, and then again, lived through ’08, ’09, we immediately pulled out our playbooks and we’re like, “Here it is, this is the downturn we’ve been waiting for.” Sunil Dhaliwal: What have I seen? Right out of the gate, everybody stopped.

Sales Recruiting 166

Sales Recruiting Development Team Review Technical Review Sales Hiring 166

SaaStr

JULY 26, 2019

I lucked into SaaS all the way back in 2002 when it was called ASP. The nice thing about other SaaS companies publicly sharing metrics and for investors, you can get an idea of what’s possible. Tell me, how did you make your way into what we both know to be the wonderful world of SaaS and come to found Zylo?

Sales Hiring 141

Sales Hiring Scale SaaS Payments Payment Services 141

SaaStr

FEBRUARY 21, 2020

Prior to its July 2002 acquisition by Novell, SilverStream was a public company that had reached a revenue run rate in excess of $100M, with approximately 800 employees and offices in more than 20 countries around the world. David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics.

Scale 189

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 189

ProfitWell

JULY 15, 2019

From 1992 until 2002, the number of AOL subscribers grew 125X, from 200,000 to 25,000,000. One of the constraints most freemium models above impose on user is a value metric limit. There is no value metric limit. In perpetual value freemium, the perpetual value leads to upsell even without a value metric. But it worked.

Pricing 41

Pricing Business Model Cloud Venture Capital 41