Totango

AUGUST 21, 2020

Customer success also involves working toward renewal and expansion, but focuses on identifying overarching trends and patterns in data to predict future needs and optimize customer outcomes. Investing in customer success can: Increase customer retention rates and keep customers engaged. Invest in your digital engagement strategy.

Customer Success 78

Customer Success Sales Hiring Scale Enterprise 78

Tom Tunguz

AUGUST 16, 2020

During the presentation, we will cover customer success trends and how they impact early stage B2B SaaS companies, share our point of view on how early-stage customer success drives growth, and provide a “game plan” that focuses on the key things to get right from the get-go. My partner, Jamin Ball, will be leading the discussion.

Cloud 290

Cloud B2B Trends Customer Success 290

Totango

AUGUST 21, 2020

Below we’ve captured our panelists’ answers to the engaging questions asked and submitted by the audience. SC: The processes established for harmonized customer engagement changed and were defined over time, the technology is an enabler to that. Q: How did you figure out when/how to engage with customers?

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

ProfitWell

AUGUST 20, 2020

How is the B2B SaaS market trending? ??7 How are churn and new revenue trending over time? WTP for customers who’ve engaged with podcast or media content is higher. Start texting your customers ? get SMS Churn Recovery. Learn more about customer support + retention ? visit our blog here. 7 day +0.95% | ?? 30 day +3.94% | ??90

Marketing 105

Marketing B2B Scale Customer Support 105

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ChurnZero

AUGUST 21, 2020

It’s been a trend for a while, but I predict it will only accelerate in the next year. I predict that in the next year Customer Success and Product will escalate their battle over customer engagement within their application. The biggest customer success trend in B2B in the upcoming year will be personalization.

Customer Success 84

Customer Success Technical Review AI Trends 84

Teamgate

AUGUST 17, 2020

This is great for general content marketing because it sparks a lot of activity surrounding your brand and expands your reach (particularly if your competition manages to trend), but it’s notably useful for raising customer value. Host some kind of event. As a brand, it can be nice to run real-world events from time to time.

Retention 98

Retention Merchant Services Social Media Branding 98