SaaStr

JUNE 23, 2020

Today, the very best SaaS companies are scaling faster than ever. It turns out, as long as you have positive revenue retention, and keep at it, you’ll do just fine over time. These numbers are obviously at scale. Often 200% or even 300% at $10m ARR. Look at Zoom, Slack, Datadog, UiPath etc.

Scaling 349

Scaling Retention Revenue SaaS 349

Tom Tunguz

JUNE 25, 2020

Net dollar retention is the most common customer success goal, used by about 37% of respondents. Logo retention is second at about 33%. Engineering:Account Executive headcount ratios scale from about 3:1 down to 1:1 as a company scales revenue. This was surprisingly low. NPS is the least common at 7%.

Scale 364

Scale Headcount Benchmarks Retention 364

SaaStr

JUNE 23, 2020

Q: What’s the number one challenge for scale-up founders? You will need a VP of Product to scale your roadmap. Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before.

Part-Time VPE 227

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 227

Sales Hacker

JUNE 23, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale that was previously unthinkable. What if I did this at scale? Where it gets scary is, like, you want to scale.

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

Speaker: Brian Chang, Managing Director of Warburg Pincus & Scott Schwan, Chief Product Officer of A-LIGN

Scaling your SaaS business to the growth stage requires a strong product/market-fit, an optimized marketing funnel with repeatable sales processes, and a strategy for customer retention. Navigate roadblocks to scale and maintain focus on the long-term vision. Land marquee customers and build loyalty with them.

Scale

SmartKarrot

JUNE 25, 2020

Role: Engagement Manager Location: San Francisco, CA, US Organization: Scale AI As an Engagement Manager, you will have to own the account plan, manage the day to day execution for customers and ensure an incredible customer experience.

Customer Success 10

Customer Success Technical Review Development Team Review Scale 10

SaaStr

JUNE 24, 2020

And I think that’s really important for marketing teams to have those goals and understand how are their actions, how are their campaigns, how is the digital marketing, how’s the website, all contributing, ultimately, to the revenue of the company into kind of happy loyal customers, which you can also measure by retention and upgrades?

Scale 275

Scale Content Marketing B2C Branding 275

Speaker: Igor Stenmark, Andrew Dailey, &Youssef Yaghmour

Unleashing Usage-Based Pricing to Drive Growth, Customer Satisfaction and Retention: The Why’s, How’s and Roadmap Practical Steps to Making Consumption Pricing Models Simple As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

Pricing