Chart Mogul

APRIL 24, 2020

Having successfully awakened us to impending danger, they’re now sending mixed messages — “ Churn is up!” “ LTV is up!” More ramps: The macro trend above will remove headwinds, but internally, you have your own set of ramps to assume. What better ‘Exhibit A’ than the pandemic itself, which they failed to predict? Revenue is down!”

Forecasting 98

Forecasting SaaS Underperforming Technical Team Marketplace as a Service 98

Baremetrics

APRIL 20, 2020

Specifically, we’re going to go through how to use cohort analysis to reduce churn and retain more customers. Instead, you can put customers into cohorts and look at trends within them. Acquisition Cohorts In order to use cohort analysis to improve churn, we need to look at acquisition cohorts. Let’s jump right into it!

Churn 96

Churn Retention SaaS Payments Payment Solutions 96

Totango

APRIL 24, 2020

You can also use the software as a form of early warning system to automatically notify your customer success team of any changes in the customer experience in time to ward off churn or capitalize on renewal and upsell opportunities. Create a free trial account and get to know your customers better.

Retention 83

Retention SaaS Software Review Customer Lifetime Value 83

SmartKarrot

APRIL 24, 2020

Not just the churn rate, businesses have been focussing on more customer success initiatives to strengthen their subscription models. Segments with high churn potential can be recognized and marketing efforts can be implemented. Churn Rates In SaaS Customer Segmentation. Customer Segmentation Approach.

SaaS 12

SaaS B2C Scale Customer Success 12

Advertisement

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

Data

SmartKarrot

APRIL 23, 2020

SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. Several recent trends prompt them to name this as the beginning of a new version 2.0. In a media company case study, McKinsey highlighted that despite all the helpdesks and customer support, customer churn was still very high.

Customer Success 10

Customer Success Sales Recruiting Management Scale 10

Totango

APRIL 20, 2020

It is critical to manage churn especially in this time of uncertainty As topline growth may be stagnant due to the crisis, it’s even more important to protect your core base and reduce churn. Customer churn analysis can provide you and your teams with valuable insight into what drives your current churn rate and potential improvements.

Churn 78

Churn Systems Review Scale Onboarding 78