customer-support-business 
SaaStr
FEBRUARY 25, 2020
This post will walk you through what SaaS companies need to know about sales tax compliance, how to know when and from which customers you should collect sales tax, and best of all, how to automate sales tax so you can check “Do something about sales tax” off your to-do list once and for all. Why is sales tax such a pain for SaaS companies?
BetterCloud
FEBRUARY 28, 2020
The gap is so severe that “[b]y 2024, 70% of IT organizations will lack the relevant roles, skills and tools to support SaaS-enabled digital transformation.”. The report continues, “Forty-one percent of organizations have reorganized IT support personnel into a combined team.” We completely reimagined the way that our department works.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Chart Mogul
FEBRUARY 27, 2020
Reilly Chase knew that raising prices would not sit well with all of his customers. But he also realized he had to focus on the best ones if his business was to continue developing. The majority of our customers are IT/MSP service providers and WISP operators. customer (most purchased the $199/year plan).
SaaStr
FEBRUARY 28, 2020
The other day I had a whiplash moment as a customer of a Unicorn SaaS company. It was a busy time with Annual coming up, but I loved the product, so not only did I carve out a full hour for the case study, but I had to rearrange my whole afternoon. My point is great support is far more than solving a problem here or there.
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
There are many frustrated customers who feel that basic information like returns and refunds are not accessible, and that they are not getting the customer support that they need. This begs the question: what’s the best way to increase customer retention? The best times to collect customer feedback.
Totango
FEBRUARY 25, 2020
Both are made up of individuals with a specialization—say, playing the clarinet or managing a Customer Success team. Just as the individual musicians and sections of an orchestra must work well together to make good music, the employees and departments of an organization must work well together to do good business.
Teamgate
FEBRUARY 24, 2020
CRM software forms an integral part of the business process and therefore, it is a must to take into consideration a few pointers before opting for one. Of all the factors to consider, one of the major factors to keep in mind is aligning the software features and offering to business-specific goals. Improved Customer Relationships.
Speaker: Brian Chang, Managing Director of Warburg Pincus & Scott Schwan, Chief Product Officer of A-LIGN
Scaling your SaaS business to the growth stage requires a strong product/market-fit, an optimized marketing funnel with repeatable sales processes, and a strategy for customer retention. Land marquee customers and build loyalty with them. But how do you truly get to that coveted phase of continued growth and profitability?
Advertiser: Vanilla Forums
Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. We uncovered what customers expect from CX, and then turned their attention explicitly to community. To reveal how community can impact business-focused objectives.
Speaker: Suzie Prince, Head of DevOps, Atlassian
In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Technology has elevated every aspect of the customer journey. All aspects that is, but one: customer complaints. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. and master customer rage for an insightful webinar on September 23rd.
Speaker: Dick Stark and Casey Steenport
70% of business decision-makers say that employees focus on more meaningful work with AI. Service delivery is supporting the current crisis and identifying opportunities for future improvement. Customers have used AI for their success. Top key considerations are easing digital transformation with AI.
Speaker: Dick Stark and Casey Steenport
70% of business decision-makers, information management professionals, and IT experts say that employees focus on more meaningful work with AI compared to those without it. Service delivery is supporting the current crisis and identifying opportunities for future improvement. There’s no mistake about it: AI is on the rise.
Expert insights. Personalized for you.
171 
Let's personalize your content