Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? A “good” churn rate for one company might be terrible for another. Worse, comparing average churn rates across different markets and industries will leave you mired in confusing statistics and contradicting studies. What is the average churn rate?

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Chargify

OCTOBER 14, 2019

Customers expect more authenticity in their relationships with the companies they do business with — and excellent customer support is perhaps the most critical component of customer relationships. Like most SaaS businesses, Chargify started off with a single, cohesive support team. Tailor support directly to merchants’ needs.

Merchant Services 68

Merchant Services Customer Support SaaS Scale 68

ProfitWell

OCTOBER 18, 2019

Churn is a scourge on subscription businesses. That’s exactly what a churn model can do. That’s exactly what a churn model can do. Building a predictive churn model helps you make proactive changes to your retention efforts that drive down churn rates. What is a churn model?

Churn 67

Churn Retention SaaS Payments Payment Services 67

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Incredo

OCTOBER 17, 2019

What are 5 common SaaS sales compensation models? No base salary, commission only Pros: This model is great especially if you are a startup. You pay your salesperson when your existing users don’t churn and renew their subscription. And even companies in your own country may work with different SaaS sales compensation models.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Incredo

OCTOBER 17, 2019

What are 5 common SaaS sales compensation models? No base salary, commission only Pros: This model is great especially if you are a startup. And even companies in your own country may work with different SaaS sales compensation models. They can be both world-famous companies and businesses that are well-known in your industry.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144