Sat.Sep 14, 2019 - Fri.Sep 20, 2019

Remove retention-business
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2019 SaaS Benchmarks: Actionable Advice to Accelerate Your Growth

OpenView Labs

It has become clear that many of the best performing SaaS companies are embracing a product led growth strategy (for evidence, check out how they describe their business model in their S-1s). Only 33% of respondents said that product led growth is fundamental to their business. Most companies are still testing the waters.

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Create a Marketing Strategy that Drives Customer Retention in These 7 Easy Steps

Nimble - Sales

Whether you’re running a multinational agency or a small local business, you must have wondered how to properly retain your customers in the long run. Highly successful businesses understand the significant difference between customer acquisition and customer retention. When you focus on your […].

Retention 105
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What To Do When a Customer Doesn’t Pay? Let it Go and Move On.

SaaStr

But … if you shut off a mission-critical service and disrupt their business, watch your NPS plummet below zero. Or the product may be too much business process change for the customer in the end. That’s the key to 140%+ net revenue retention. You have to give them notice and a grace period before doing this.

Scale 230
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4 Ways to Test the Strength of Your Subscription Model

FastSpring

Subscription-based businesses are awesome! While the recurring revenue part is true and awesome, retaining customers and creating a sustainable subscription-based business model can be super tricky. But you can’t sustain a business on non-paying customers. Retention Rate. A retention rate of 80%-90% is a “good start.”

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Choosing the Right Tech Stack –– The Only Way to Grow

Speaker: Pulkit Agrawal - CEO and Co-Founder of Chameleon

But how do you choose the right tools to meet team and business objectives now and in the future? Tools to use throughout the customer journey to help you increase activation, retention, and loyalty. The answer is simple: product teams without good tech stacks are like builders without their toolkits.

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Freemium: It's About Acquisition, Not Revenue

ProfitWell

With more startups looking into this model every day, we think it’s important to discuss the inherent tradeoffs of using freemium for your business. While both Hiten and I are big proponents of freemium, it’s definitely not the easiest business model to work with if you don’t understand how to make it work. Subscribe and Listen.

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Q&A: How to Build Effective Customer Success Plans

ChurnZero

Deliver high value outcomes that create hard ROI and real impact on your customers’ business. Increasingly, Customer Success teams talk about helping customers successfully achieve their desired business outcomes, yet they do very little during onboarding to help customers achieve the results they require. Speaker: Jason Whitehead.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

If you were to ask an E-commerce Product Manager what they would do to increase retention, they might suggest improving engagement by personalization/gamification, or by introducing loyalty programs. This begs the question: what’s the best way to increase customer retention? How to build effective Self-Service mechanisms.

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CCO + CMO: A Winning Partnership for Accelerated CX Growth

Centering a business around the customer is critical for accelerated growth and customer-centricity requires a strong CCO and CMO alliance. When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. Find out how collaboration can enhance the customer experience and drive business growth.

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Stop Investing in Forgettable Learning Events

In today’s competitive business environment, the only way to win is with a salesforce that’s fully onboarded and equipped with deep product knowledge, use cases, best practices and objection handling. To effectively train all your sales reps on your products, how do you: Compete for the engagement of busy sales reps?

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Scaling Your Startup and Getting Funded: Key Lessons from Seasoned Pros

Speaker: Brian Chang, Managing Director of Warburg Pincus & Scott Schwan, Chief Product Officer of A-LIGN

Scaling your SaaS business to the growth stage requires a strong product/market-fit, an optimized marketing funnel with repeatable sales processes, and a strategy for customer retention. But how do you truly get to that coveted phase of continued growth and profitability? Land marquee customers and build loyalty with them.

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How to Develop a Recession-Proof Product-Led Strategy

Speaker: Wes Bush, Author of "Product-Led Growth"

In this webinar, product-led growth pioneer Wes Bush will examine what the top PLG companies have in common, take an in-depth look at features and usage analytics, and explain how to use this information as the primary driver for customer acquisition, retention, and expansion. How to effectively implement PLG strategies into your business.