ChurnZero

JULY 21, 2020

Manually aggregating and formatting data for internal and external customer journey reporting was a time-intensive labor, especially when fulfilling ad-hoc leadership requests with a quick turnaround. Deliver instant insights for leadership without a reliance on Customer Success. What did IntelAgree do?

Scale 52

Scale Venture Capital AI Search SaaS 52

InsightSquared

JULY 14, 2020

This data is unique to each company, and often unique for different cycles in a company, and can be used to guide your coaching and overall deal strategy. Not only that, but it adds another level of credibility that leadership cannot get enough of. The number of activities decision-makers should be involved in.

Artificial Intelligence 62

Artificial Intelligence Machine Learning Forecasting Benchmarks 62

SaaStr

JULY 8, 2020

What are the counter-intuitive strategies Neha has found work when it comes to motivating remote teams? * * How has being a sommelier helped Neha break the glass ceiling of business? What are some lessons Neha has learned in terms of building true and genuine relationships with customers beyond the transaction?

Scale 203

Scale Technical Review Technical Advisors Sales Hiring 203

OpenView Labs

JULY 16, 2020

Back in March and April, when we were all adapting to COVID-19, I used the Mood Meter at the beginning of a bunch of my leadership team meetings because I found it was a really useful tool to open up the discussion. But now I have a less searchable email tool, so my strategy has come back to haunt me. Curiosity, empathy and resilience.

CTO Hire 55

CTO Hire New CTO CTO Underperforming Technical Team 55

Sales Hacker

JULY 31, 2020

Through outdated mindsets and strategies, sales leaders can create toxic work environments. RELATED: PODCAST 47: Key Qualities of great Sales Leadership w/ Dan Fougere. And the drinking culture is surrounding sales. All totally normal.” ” Sellers aren’t the only ones lacking knowledge of mental health, though.

Technical Review 104

Technical Review Development Team Review Underperforming Technical Team Social Media 104

Sales Hacker

JULY 10, 2020

I hired and trained people who have gone on to hit their goals, and I personally took on initiatives that helped shape the strategy and culture of multiple organizations. Like often happens in companies, there was a leadership change. This isn’t me bragging. This is just how I thought of myself as a top performer in my field.

Underperforming Technical Team 115

Underperforming Technical Team Sales Hiring Outsourced Development Software Review 115

SmartKarrot

JULY 6, 2020

Drive account strategies and coordinate with partners and ensure customer satisfaction. Define and execute sales plans for the assigned territory to meet and exceed quota through prospecting, qualifying, managing and closing sales opportunities. Generate revenue and successfully sell the Cohesity solution.

Customer Success 10

Customer Success Engagement Leadership Retention 10

SaaStr

JULY 30, 2020

Peter Kazanjy: Most of the literature is really for existing sales leadership or sales professionals, but not for people who have never sold before. So that’s why I ended up writing Founding Sales , and that led into Atrium, and also led into Modern Sales, which is the sales operations, leadership, and enablement community that I run.

Part-Time VPE 197

Part-Time VPE Scale Sales Recruiting Sales Hiring 197

Kellblog

JULY 4, 2020

So our branding strategy should be to have one brand, Sybase, and then name everything (e.g., It the best marketing, and the best legal, strategy. So, if you’re not a multi-billion-dollar company, then maybe you shouldn’t emulate the marketing strategy of one. products, features) else descriptively.

Branding 96

Branding Leadership Innovation Startup 96

Intercom, Inc.

JULY 9, 2020

And I’m a writer of a newsletter called Tech Bound, in which I hone in on marketing strategies and customer acquisition. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. They usually have a freemium strategy. Kevin: Absolutely.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

ProfitWell

JULY 16, 2020

All you need is to put a product-led growth strategy into play. there’s just a more effective strategy to acquire new customers. That strategy is product-led. A product-led growth strategy is a bottoms-up approach allowing you to use your product value to expand in the market. No need to dream it. Metrics to track.

Scale 84

Scale Sales Hiring B2B Churn 84

ProfitWell

JULY 23, 2020

Neel: Do you think from a culture perspective leadership has some responsibility to help influence folks and encourage them to take that time? The takeaway here: some people will have a hard time grasping the liberty of unlimited vacation time, so as long as leadership gets ahead of that and communicates this structure—it’ll work out okay.

B2B 91

B2B Leadership Trends Churn 91

Sales Hacker

JULY 28, 2020

What great leadership looks like [31:37]. I have a sort of sales ops generalist, and we are hiring a sales strategy intern, so if you’re a great, quantitatively minded person who’s passionate about sales, come find me. What great leadership looks like [31:37]. How to conduct a structured interview [25:39].

Sales Hiring 61

Sales Hiring Scale Interviewing Leadership 61

OpenView Labs

JULY 29, 2020

And driving that kind of holistic change requires strong leadership. And then bring in the leadership to back employees up. “If In the business world, the standard way of tackling any problem is to get a bunch of people in a room and start whiteboarding a strategy. 3 exercises any organization can use to open the conversation.

Underperforming Technical Team 55

Underperforming Technical Team Leadership Education Social Media 55

Sales Hacker

JULY 14, 2020

Now in a leadership role, he promotes the importance of team culture to keep BDRs connected during any crisis. Sales development leadership [07:23]. Race & diversity in sales leadership [23:51]. Sales development leadership [07:23]. Race & diversity in sales leadership [23:51]. And on Stitcher.

Scale 72

Scale Sales Hiring Underperforming Technical Team Sales 72

OpenView Labs

JULY 30, 2020

At ZoomInfo, it’s what drives us—especially when it comes to our go-to-market strategy. Related read: How to Adjust Your Go-to-Market Strategy in a Crisis, According to Carol Meyers. The top layer includes your people, strategy, total addressable market, enablement and content messaging. Keep reading about GTM.

Technical Review 53

Technical Review Marketing Sales Hiring Systems Review 53

CustomerSuccessBox

JULY 29, 2020

James suggested that it is crucial to help the leadership better understand the customers and their challenges. Hence data is key and you have to think of things that can be measured that illustrate which strategy is not working, ex- I did 20 calls, 18 calls had a negative reaction and they form this % of revenue.

Customer Success 52

Customer Success Retention Metrics Communication 52

OpenView Labs

JULY 15, 2020

While the tooling and framework has come a long way in the data space, these types of data endeavors can turn out to be costly and time-intensive without the right leadership. There are so many insights, processes and models we’ve yet to develop, but we continue to have active conversations about how we want to guide that strategy.

Scale 64

Scale Data Outsourcing Services DevOps as a Service 64

SmartKarrot

JULY 27, 2020

a customer experience strategy consulting firm. It’s about customer experience, employee experience, customer service, the voice of the customer, and leadership. It is another great place to bring together ideas, tactics, and strategies. The Customer Success Association has created The Customer Success Directory.

Customer Success 10

Customer Success VP of Engineering Entrepreneurship Benchmarks 10

SaaStr

JULY 22, 2020

At the time, there may be four or five other firms doing this same strategy of investing somewhere between $500,000 and $2 million into companies that were just getting started we would call it pre product market fit. Floodgate is now 12 years old. But, and some of it is like being deeply, deeply unlucky.

Venture Capital 216

Venture Capital Investment Travel Marketplace as a Service 216

Intercom, Inc.

JULY 16, 2020

Under his leadership, Shopify Plus have grown to support 7,000 brands – including Kylie Cosmetics, Fashion Nova, Steve Madden, Staples and more – who process 11,000 checkouts per minute. The strategies dominating the top of the curve all revolve around creating an unparalleled customer experience.

Sales Hiring 226

Sales Hiring Scale Artificial Intelligence Enterprise 226

ChurnZero

JULY 24, 2020

Customer Success is often the conduit for change – whether you’re getting a customer to adopt your product, change their existing processes, test an untried strategy, or expand their account. Customer Success as an Agent of Change: Why Trust Matters. When there’s a deficit of trust, it causes team inertia and an unwillingness to evolve.

Payment Methods 59

Payment Methods Payments Payment Services SaaS Payments 59

SaaStr

JULY 10, 2020

I’ve held a bunch of technology leadership roles in startups, in rocket ships and turnarounds, including about 10 years at Google, and just over three years leading efforts at Evernote. So over the course of those 20 or so odd years in technology leadership roles. Thank you, Jason and the SaaStr community, for including me.

Scale 185

Scale Sales Hiring Pricing Sales Recruiting 185