Intercom, Inc.

JANUARY 6, 2019

Machine learning has matured, enabling smarter interactions with bots, helping further improve the customer experience. End-to-end customer engagement; from discovery to onboarding and ongoing success. Yes, that’s a bold statement given bots were almost hyped to death not long ago, but a lot has changed in a few years.

Machine Learning 151

Machine Learning Artificial Intelligence Technology Engagement 151

InsightSquared

JANUARY 16, 2019

It’s easy to say you need great onboarding, but it’s another to implement effective onboarding. On top of that, it’s easy for growing companies to push an onboarding strategy low on the list of priorities. Bad onboarding can have lasting repercussions that continue to have a negative impact on your company for years.

Sales Hiring 70

Sales Hiring Onboarding Underperforming Technical Team Strategy 70

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. We learned a lot, and after the end of that exercise in the first year, we actually went from 70 to 400 apps very quickly.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Sales Enablement, SaaS and Growth

JANUARY 8, 2019

For example, it’s likely a sales rep going through onboarding and wanting to learn about pricing will have different needs to a tenured sales rep looking for a sales deck - so it stands to reason that they will also use different tools. Very few tools play in just one area, so you won’t need to go out and buy eight new tools.

Sales Enablement 112

Sales Enablement Technical Review Technology Scale 112

Sales Hacker

JANUARY 29, 2019

And now, read on to learn what some of the top sales leaders are prioritizing for 2019. During the sales process, our job is to learn enough about the future customer to help them achieve their goals. RELATED: Learn about Outreach CEO Manny Medina’s undercover adventures as a Tech Support Engineer. Check it out.

Sales 68

Sales Sales Enablement Trends Technical Review 68

Intercom, Inc.

JANUARY 10, 2019

That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. And then you can get smarter with machine learning and stuff. And I guess we just didn’t invest in onboarding as much as we might have. Paul: Yeah, exactly.

Scale 143

Scale Banking Technical Review Systems Review 143