Intercom, Inc.

DECEMBER 19, 2018

“The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences” The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences as we continue on that journey.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Intercom, Inc.

DECEMBER 6, 2018

After five months of exploratory conversations with Eoghan McCabe, our CEO, about the trajectory of the business, Karen officially came onboard in May 2017. Apply lean startup principles to your hiring process. Are you also interested in working here? We’re hiring ). What CEOs should look for in a COO.

Scale 99

Scale Interviewing Product Marketing Scaling 99

Chart Mogul

DECEMBER 18, 2018

a simple customer onboarding framework — Ruairí Galavan, Intercom. Zendesk Onboarding Email Breakdown — Steph Knapp. Pricing Lessons from Working with 30+ Seed and Series A B2B Startups — First Round Review interviewing Tyler Gaffney. Is your churn problem actually an onboarding problem? C.A.R.E. –

Growth Hacking 74

Growth Hacking SaaS Systems Review Pricing 74

The Angel VC

DECEMBER 12, 2018

Maria probably required at least three months of onboarding and training, and chances are that three months before Maria’s first day at your company you paid a recruiter (or incurred other types of recruiting expenses) to find her. If you’re setting yourself up for hypergrowth, the margin for error is very thin.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

Point Nine Land

DECEMBER 12, 2018

Maria probably required at least three months of onboarding and training, and chances are that three months before Maria’s first day at your company you paid a recruiter (or incurred other types of recruiting expenses) to find her. If you’re setting yourself up for hypergrowth, the margin for error is very thin.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

CustomerSuccessBox

DECEMBER 13, 2018

Just like you should not onboard all your customers in the same way, you should not have the same upsell plan for all customers. For example, stable businesses and startups should have different upsell plans since their expectations and requirements are different. Segment your customers.

Strategy 40

Strategy Customer Success Communication B2B 40

Sales Hacker

DECEMBER 7, 2018

Too many startups try to over-engineer this process. However you structure them, you should map out clear instructions for your SDRs and AEs in a shared, comprehensive document and provide clear guidance and training for new reps during onboarding. Sales Hacker has excellent resources for segmenting your sales team.

Sales Hiring 74

Sales Hiring B2B Sales Systems Review 74