How Tech Uses CX Metrics to Find Bottlenecks to Product Led Growth
OpenView Labs
SEPTEMBER 15, 2020
Product led growth (PLG) codifies this end user-focused growth model. This approach goes all-in on end user ease and productivity to drive growth, and is a radical shift away from the acquisition growth model so familiar in the software industry. This “propensity to refer” is an excellent predictor of future growth.
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