Wed.Jul 01, 2020

Remove customer-support-compensation
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The Pandemic Phase I Stress Test is Over. Is Your IT Team Ready for Phase II?

OpenView Labs

IT teams scrambled to respond to the work-from-home lockdown by developing new procedures for provisioning home equipment, deploying new collaboration tools, beefing up their VPN networks and redesigning their service desk support procedures. Related: Are You Reacting or Responding to Your Customers’ Needs During the COVID-19 Crisis?

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How Top Sales Leaders are Adjusting their Sales Process (Video + Transcript)

SaaStr

It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? We’re doing everything we possibly can to continue to service our customers and have them have a really positive experience during this time. We’re seeing a lot.