BrightBack

JUNE 30, 2020

The need to self-serve has been a key customer request from the start, so Experience Manager enables you to create, share and deploy cancel experiences without hands-on help. 2020 is a watershed moment for customer retention. Then the Covid-19 pandemic hit in March, leading to a spike in subscriber churn.

Payments 52

Payments Management Payment Methods SaaS Payments 52

SmartKarrot

JUNE 30, 2020

Are you looking to set up ‘KRAs for your customer success managers’? . I n the SaaS world, your customers are paying for the experience that your product, services , and people offer. So, what drives a happy relationship with your customers and keeps them sticking with you through thick and thin? Well, let’s reword that.

Customer Success 10

Customer Success Technical Review Customer Lifetime Value Software Review 10

SmartKarrot

JUNE 30, 2020

To achieve product success, you will need to establish, create, and monitor customer touchpoints. The success of your customers becomes your product’s success. By implementing customer touchpoint management, you improve the relationships your company has with its customers, which leads to higher loyalty and advocacy. .

Management 10

Management Social Media Branding Engagement 10