Fri.May 17, 2019

Remove leadership-retention
article thumbnail

Q&A: The Case for Billable Customer Success

ChurnZero

Yet the amount of focus that leadership places on new business revenue is disproportionate to the amount of focus placed on existing customer revenue. A widespread obsession with customer acquisition leaves companies blind to the pool of revenue opportunity within customer retention.

article thumbnail

SaaStr Podcasts for the Week: May 17, 2019

SaaStr

So your ACV, your ARR, your customer retention, what are the key things you’re going to measure if you’re delivering your vision? And that’s where I think a lot of founding people struggle, is you have to go from being a manager and being able to run one team to building a global, scalable, multi tiered leadership org.

Scale 153