Sat.Apr 02, 2022 - Fri.Apr 08, 2022

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Tiger Global Was Down 34% in Q1. Probably Your VCs Were, Too.

SaaStr

So the way VC funds do accounting and valuations is … weird. Most VC funds “mark-up” their investments to the price of the last round and … just sort of leave it there. If things go really bad, sometimes they’ll lower the valuation. And if it goes to $0, of course, they have to write it off. But they generally have a lot of lattitude on when to continue to carry an investment at the last round price.

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How to Sell Without Selling Out

Predictable Revenue

Andy Paul joins the Predictable Revenue podcast to discuss why we need to do away with pushy sales tactics and adopt a humanity-first outbound sales process. The post How to Sell Without Selling Out appeared first on Predictable Revenue.

Revenue 162
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Top Outbound Sales Tools Your SDR Team Needs in 2022

Predictable Revenue

We sat down with pro sales development reps and got insider information on what tech they’ve been using to crush quota. The post Top Outbound Sales Tools Your SDR Team Needs in 2022 appeared first on Predictable Revenue.

Sales 147
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Four Fundamental Innovations of Web3 that Will Upend Web2 Incumbents

Tom Tunguz

As I’ve explored web3 I’ve been forming a mental model of the major innovations powering this enormous wave of innovation. At the moment, I see four clusters: A permanent ownership record that exists beyond and outside a company. The photos I take, the movies I buy, the music I rent, the emails I write and receive, the messages I send - all of these are captive.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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5 Interesting Learnings from Snowflake at $1.5 Billion in ARR

SaaStr

So when we last checked in with Snowflake, it was at $850m ARR growing a breathtaking 110%, with 162% NRR. It hasn’t really slowed down! At $1.5 Billion in ARR, it’s still growing 102%. That’s triple digit growth going into a $2 Billion run rate! Goodness. 5 Interesting Learnings: #1. Margins Continue to Improve to an Impressive 75%.

Cloud 272

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Decentralization for Web3 Builders: Principles, Models, How

Andreessen Horowitz

The promise of decentralization has been heavily discussed and debated, from why it matters to the bigger question of who will control the software that powers the internet. These questions are critical, because as we have seen, when control is held in the hands of a very few, encroachments on personal freedom, choice, and privacy. Read More. The post Decentralization for Web3 Builders: Principles, Models, How appeared first on Future.

Software 145
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How an Estonia-based SaaS Grew to €10M ARR by Expanding Across 3 Continents?

FastSpring

How does a small company in Estonia expand to three continents in less than seven years without funding? Last year, Messente hit €10M ARR, and they’re still growing strong. We spoke to Lauri Kinkar , Messente’s co-founder, about how they did it. Note: If you’re expanding to new regions, we can help. Learn more about how FastSpring helps SaaS and software companies collect and remit taxes globally or localize and accept global payments.

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Gartner: Email Is #1 For MQLs

SaaStr

Gartner released its latest “Best Performing Marketing Channel” survey , and while it’s not as informative (to me at least) as its CIO and Cloud reports, there are a few interesting learnings: A few learnings on getting those MQLs: Email is #1. Email, done right, has always worked and continues to work. Now, Gartner’s survey looks back at a period without IRL events, so email looked to be the #1 channel that took events’ place in 2021.

Scale 270
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Built for you: Next-generation surveys, ditching hold times with Switch, and more

Intercom, Inc.

March was a big month at Intercom. St. Patrick’s Day celebrations returned, more and more of our teams were able to work from the office, and we hosted our first ever global virtual event, New at Intercom – bringing together our leaders and customers under one virtual roof. They shared industry trends, customer insights, and revealed some game-changing products that will transform your business.

Mobile 118
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Why China’s Version of Email Marketing Is So Effective

Andreessen Horowitz

When it comes to ecommerce, last year in China often means this year (or next) in the U.S. Numerous online shopping trends have swept China before landing stateside one or two years later. This is happening now with super apps (e.g., WeChat and Doordash), meaning platforms that customers initially use for one purpose (like ordering food. Read More. The post Why China’s Version of Email Marketing Is So Effective appeared first on Future.

Marketing 140
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The Russian cyberattack threat might force a new IT stance

IT World

There’s a lot of fear of possible Russian cyberattacks stemming from Russia’s attempted takeover of Ukraine. Perhaps the biggest worry —and quite possibly the most likely to materialize — is that these cyberattacks will likely be finely tuned as retaliation for US financial moves against the Russian economy. The cyberattacks would be designed not to steal money or data per se, but to harm the US economy by strategically hitting major players in key verticals.

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Gong: The #1 Reason Top Sales Reps Leave Is For a Promotion

SaaStr

There's always a 50% chance that manager you need to hire already works for you. Double check that your top ICs aren't ready. — Jason BeKind Lemkin #???????????? (@jasonlk) February 10, 2022. So Gong has a new report on Sales Talent and there’s some good data in here. It’s got the data to back up a lot of things you probably know or suspect, but with a few surprises: Reps that don’t believe they can meet their quota are looking for another job.

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Engineering at Intercom: Highlights from my first two years

Intercom, Inc.

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. But that variety also brings a challenge – when considering engineering job opportunities, how do you know what you’ll actually be doing?

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Provable Marketing Attribution is a Boondoggle; Trust Your Gut Instead

Sparktoro

You’ve heard the marketing analytics spiel before. It goes something like: Marketing journeys are long, complicated, multi-channel paths. Tracking them is always imperfect, but if you employ an extensive, expensive, difficult-to-configure combination of tools, tracking systems, and deeply talented statistics professionals, you can build a high-quality, predictive attribution modeling structure that approximates reality with relatively minor gaps.

Marketing 132
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Is CRO Different for SaaS? (Interview with Growth Expert Frederic Linfjärd)

FastSpring

Is conversion rate optimization for SaaS and software different than traditional A/B testing for ecommerce? Is it all about getting people to click the “buy” button (like it is in Ecommerce)? Or is there more to it? I sat down with growth expert (and current director of growth at Planday) Frederic Linfjärd — and I asked him what he thought about these questions.

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Dear SaaStr: What’s The #1 Most Important Step in Closing a Deal?

SaaStr

Q: Dear SaaStr: What’s The #1 Most Important Step in Closing a Deal? Being responsive. Thoughtfully, intelligently, knowingly responsive. Responding ASAP with what the customer needs to know. Not tomorrow, or with a random calendar link to meet next week. It’s not enough on its own: Following up immediately alone isn’t enough. Getting the prospect all the answers they need ASAP isn’t enough.

B2C 245
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4 buried treasures that'll transform your Chrome OS experience

IT World

All right, my fellow Chrome OS adventurer — see if this progression feels familiar: First: "Ooh, look! My Chromebook's getting a huge update this week! Cool new features! SO EXCITING!!". Then: "Oh. The update's here, but everything looks the same. Where's all the new stuff? So disappointing.". It's an all-too-common pairing here in the land o' Googley matters, and that exact progression is in the midst of playing out for many an eager Chromebook owner this very moment.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Risk-based Contracting for Value-based Care, a Founder’s Playbook

Andreessen Horowitz

COVID has strained our healthcare system, payors are feeling the squeeze of rising costs, and patients are bearing the brunt of the current system’s shortcomings. As a result, healthcare is undergoing a transformation, from care that is predominately fee for … The post Risk-based Contracting for Value-based Care, a Founder’s Playbook appeared first on Andreessen Horowitz.

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How to Lower Churn for SaaS and Software (Interview with Growth Expert Frederic Linfjärd)

FastSpring

I recently sat down with growth expert (and current director of growth at Planday) Frederic Linfjärd for two back-to-back amazing conversations. The first was about conversion optimization (CRO) for SaaS and software. (You can find that interview here ). . We followed it up with deep dive into churn. Specifically, how Fred slashed it by 50% in a previous growth role at a software company.

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Maybe Tell Your VP of Sales They Have A Job Forever. If They Do.

SaaStr

So this is the real start of the VPs-of-Sales Lose Their Job Season. Why? It takes until about now in the year for founders and VC boards to process both what happened last year and to align on if this year is on track. Around now, it dawns on folks the VP of Sales they have may not be the one they need. At a minimum, this is the time of the year it’s discussed.

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How to Structure Your SaaS P&L

The SaaS CFO

The SaaS P&L is critical to the management of your SaaS business. I talk about the SaaS P&L (profit and loss statement) almost every week with SaaS founders, finance, and accounting teams. At this point, I’ve reviewed hundreds of SaaS P&Ls (also called an income statement). I’d say about 90% of them are structured incorrectly, […].

SaaS 118
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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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WWDC: Apple's call to code and the no-code future

IT World

When there aren’t enough developers to go around, what can a company like Apple do to try and fix the problem? Two things, really – invest in global education in coding skills, and make its existing environments easier to use. Apple won’t have a no-code future. WWDC 2022 , announced this week and set to take place June 6-10, declares a ‘Call to code,” rather than a call to no code.

Education 112
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Six Best NPS Software Solutions for 2022

Totango

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? In this guide, we’ll help you tackle this issue. First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution.

Software 101
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Dear SaaStr: What are Some Common Decisions SaaS Startups Make that Hurt Their Ability to Scale?

SaaStr

Q: Dear SaaStr: What are Some Common Decisions SaaS Startups Make that Hurt Their Ability to Scale? My partial list: Hiring “too low” to save money. A VP at $150k-$180k, especially one that wants a $50k a month budget, can sound insanely expensive. Why not just hire a manager for $80k, who can work with whatever budget you assign? The problem here is that instead of hiring an accretive resource, you hire a cost center than can’t deliver sales/leads/upsells.

Scale 243
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Podcast: Deana Rich, Co-CEO & Co-Founder of Infinicept | Voice of Influence®

Infinicept

Infinicept Co-CEO and Co-Founder, Deana Rich was recently invited to speak on a podcast called, “Voice of Influence” hosted by Andrea Joy Wenburg. Deana shares her insights into the threat of misinformation online and what companies should do about it, the importance of using words of strength when communicating your ideas at work, and a powerful analogy to describe what employees may be going.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Following US moves, UK looks to regulate crypto, create government token

IT World

Following efforts by the US and others to address cryptocurrency standards, UK officials this week said they want Britain to lead the world and create their own government-backed digital token for international trade. “We want this country to be a global hub — the very best place in the world to start and scale crypto-companies,” said John Glen , MP and UK Economic Secretary to the Treasury.

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How to Easily Design and Run Your Customer Journey

Totango

Mapping out your customer journey is not an easy task. It can be complicated and messy and difficult to see the path forward. When you finally get it all mapped out, then you have to figure out which tools to use to activate it – and it might even be outdated a week later! Shouldn’t there be an easier way? Meet the Customer Experience Canvas. This new tool from Totango is the first and only solution that enables you to visually design, build, run, measure and iterate on any customer journey in r

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Last Chance to Sponsor SaaStr Europa 2022: What It Will Be Like

SaaStr

Need leads in 2022? Want to meet with 2,500 SaaS and cloud execs … at the Beach? Now is the time! This is the last-ish chance to sponsor 2022 SaaStr Europa in Barcelona, June 7-8. A few things to know: We’re back to an open-air and much outside format, like 2021 and 2022 Annual. The expo will be adjacen to the outdoor activations, making it all fun and active.

Cloud 243