Sat.Apr 30, 2022 - Fri.May 06, 2022

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When to Go Multi-Product in SaaS

SaaStr

Roughly — very roughly — you want to be multiproduct in SaaS by the time you have 10,000 customers. For enterprise, this could be $300m-500m in ARR. For multi-market, this could be $100m in ARR. For SMB, it could be $20m-$30m in ARR. — Jason BeKind Lemkin #???????????? (@jasonlk) April 29, 2022. So a top theme across SaaStr CEO interviews since 2017 or so, and across our 5 Interesting Learnings series with public SaaS companies, is … when should you go multi-product?

Scale 230
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Top 7 Tactics for Customer Reactivation

Predictable Revenue

These seven customer reactivation strategies will help you reengage past clients, bring them back on board, and convince them to stick around long-term. The post Top 7 Tactics for Customer Reactivation appeared first on Predictable Revenue.

Strategy 147
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Mistakes to Avoid When Selecting a CS Platform: Not Thinking of Customer Success as a Team Sport

Totango

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . Unlike Finance or Human Resources or IT, “customer success” is not simply a department within your organization.

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Product-Market Fit in Different Capital Environments

Tom Tunguz

A founder recently told me he would have built his company differently in another fundraising market. When I asked him what he meant, he replied because capital was so plentiful and accessible today, he hired more expensive people, spent more time developing a product, and invested with a longer time horizon before demonstrating evidence of success.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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SaaS Multiples Are At a 3+ Year Low. Where It Goes From Here.

SaaStr

So the public markets are in tumult. Many SaaS and Cloud leaders are down more than 50% from their all-time highs. But Covid did create a lot of artificial demand for Cloud products, especially the lockdown phase. The boosts Zoom (can’t go to the office anymore), Shopify (can’t go to a store anymore) were real, but could never be sustained.

SaaS 318

More Trending

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How Revenue Leaders Can Own Their Seat at the Table

Predictable Revenue

Tom Glason joins the Predictable Revenue podcast to discuss how revenue leaders can thrive and own their seat at the board table. The post How Revenue Leaders Can Own Their Seat at the Table appeared first on Predictable Revenue.

Revenue 147
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Cash Flow Shockwaves

Tom Tunguz

The public markets are deep crimson. The last time VC sentiment was so publicly negative, Twitter turned two. Term sheet re-trading rumors have surfaced. Public markets do impact startup fortunes, but only inasmuch as the prices at which venture rounds clear. IT spend is the more important canary in the coal mine. If customers cut their software spend, startups should expect a harsher climate.

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The Average SaaS Leader Grows 54% … At $1 Billion in ARR

SaaStr

So now that we’ve been doing our 5 Interesting Learning series on public SaaS companies for a while, we can pull out a number of trends. Maybe the most jaw-dropping is just how fast the top SaaS and Cloud leaders grow … at $1 Billion in ARR. The average SaaS leader grows almost 60% (!) at $1B in ARR: Of course, not everyone is going to get to $1B in ARR :).

SaaS 312
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Paycor Review

The Daily Egg

There’s no shortage of payroll software tools on the market today. But Paycor stands out with a fairly unique approach to serving. The post Paycor Review appeared first on The Daily Egg.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Let’s talk principles: Exploring how we build product at Intercom

Intercom, Inc.

Principles are a way of encoding successes, allowing teams to repeat behaviors that lead to positive outcomes and avoid behaviors that lead to mistakes. Over the last ten years, we’ve developed, refined, and iterated on our principles to ensure they each represent an important part of the way we work, collaborate, and build product. We’ve recently kicked off a blog series exploring these principles, written by the people that know them best – our R&D team.

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5 Key Data Points about the Early Venture Market in Q1 2022

Tom Tunguz

AngelList published their quarterly state of venture report. I wrote down five data points that struck me: Q1 2022 was the most active quarter ever in Angellist history, and likely venture history. The term sheets signed in November and December closed in Q1, which may buoy these figures. In addition, late-stage investors moving into the seed stage market also buttress these stats. 83% of rounds in Q1 were up-rounds, which is statistically identical to Q4. late-stage market prices have declined

Data 216
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SaaStr 2022 Events: Tested, Boosted and Open Air

SaaStr

We learned a lot from having the only major tech event in 2021 at SaaStr Annual. That it was possible to have a large-scale event that was 100% tested, vax’d, and primarily open air and outdoors. We’re continuing that in 2022, even as others aren’t. The rules in 2022 will be a bit different at SaaStr Europa on June 7-8 in Barcelona and SaaStr Annual on Sept 13-15 in the SF Bay Area due to local regulations, but the general requirements will be the same: * Everyone Vax’d and boosted.

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Asana Vs. Monday

The Daily Egg

When you get project management software, you want to know it can handle your business’s workflow. Both Asana and Monday.com have their. The post Asana Vs. Monday appeared first on The Daily Egg.

Software 278
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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7 Essential Ingredients of a Metaverse

Andreessen Horowitz

There has been a lot of buzz about “the metaverse” since its coinage the ‘90s, but especially during the pandemic (given the surge in online activity), and even more so after Facebook changed its name to Meta. Is this just a bit of opaque marketing-speak? What is a metaverse exactly? How does one define the. Read More. The post 7 Essential Ingredients of a Metaverse appeared first on Future.

Marketing 145
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How many jobs are available in technology?

IT World

While all IT jobs lost during the pandemic have been recovered, the hiring of IT professionals is now being hindered by a lack of qualified individuals, according to the latest statistics. Even so, the IT job market continues to expand. Over the past year, more than 11,000 new IT positions have been added each month, according to IT employment consultancy Janco Associates.

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Uncharted Podcast: Thejo Kote, CEO of Airbase, on What’s Different the Second Time Around

SaaStr

SaaStr’s Poya Osgouei has a great Uncharted podcast that does a deeper dive with many SaaS execs. Up this week is Thejo Kote, CEO of Airbase. His first startup, Automatic, was acquired by Sirius XM for $100m. The second-timers see things differently. More on what Thejo’s doing different the second time here. We loved having Thejo Kote on the pod this past week.

Startup 212
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BigCommerce Review

The Daily Egg

BigCommerce is an essential ecommerce platform that has helped more than 150 online stores simplify management tasks, drive online traffic, and convert. The post BigCommerce Review appeared first on The Daily Egg.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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The Future of Search Is Boutique

Andreessen Horowitz

This is an edited version of a post that originally ran here. For most queries, Google search is pretty underwhelming these days. Google is great at answering questions with an objective answer, like “# of billionaires in the world” or “What is the population of Iceland?” It’s pretty bad at answering questions that require judgment. Read More. The post The Future of Search Is Boutique appeared first on Future.

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How Should CEOs Answer, “What Keeps You Up at Night?”

Kellblog

I’ve always felt that “what keeps you up at night?” was a trick question for CEOs. There’s one part of it I’m quite sure about. There cannot be anything that you control that keeps you up at night. Why? Because you’re the CEO. If something is keeping you up at night, well, do something about it. Stress, as I like to say, is for VPs and CXOs.

Strategy 132
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5 Lessons on Building Your Sales Organization for Scale with Podium EVP of Sales, Than Hancock, and Head of West Coast Sales, Carlie Adams (Pod 552 + Video)

SaaStr

What are some of the foundational ways sales leaders can think about building their sales teams as their company continues to expand and grow? There’s no shortage of ways to tackle this challenge, but one thing is clear: build sales teams thoughtfully and intentionally. Podium sales leaders, EVP of Sales Than Hancock, and Regional Sales Manager Carlie Adams recently led a session on how they’ve grown the team at the cloud-based software company.

Scale 202
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Russia is losing the cyberwar against Ukraine, too

IT World

When Russia launched its all-out attack against Ukraine in February, the world expected the invaders to roll over the country quickly. That didn’t happen, and Ukraine today, though still under assault, has so far thwarted Russia’s ambitions to conquer it. Russia has also been fighting a quieter war against Ukraine, a cyberwar, deploying what had been considered the most feared state-sponsored hackers in the world.

Business 105
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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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To Start Building a Community, Master These Two Concepts

Andreessen Horowitz

Increasingly, building a successful startup involves not only building a product that people can’t get enough of, but also building an engaged, loyal community around that product. Today, most founders are acutely aware of the value of community. In CMX’s 2021 Community Industry Report, 86% of respondents (community managers from 508 different companies) said community.

Startup 120
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A look back at entrepreneurial lessons learned and the rise of net revenue retention with ChurnZero CEO You Mon Tsang

ChurnZero

Did you know ChurnZero CEO and co-founder You Mon Tsang built and exited three companies before starting ChurnZero? Suffice to say, he knows a thing or two about how to take an idea and turn it into a successful business. You Mon joined the CHURN.FM podcast to talk about his pragmatic approach to entrepreneurship, the lessons he brought with him when founding ChurnZero, and the one thing he wish he knew before starting his career.

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Top SaaStr Content for the Week: Samsara CPO, Braze Co-Founder, Amplitude CEO, Gusto CRO, and More!

SaaStr

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: It’s Basically a Quiet Series A, Series B, C and D Crunch Now. It’s a Lot Harder to Build a SaaS Decacorn Than It Used To Be. Don’t Hire a VP of Sales Everybody Loves.

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7 hidden Pixel shortcuts you probably aren't using

IT World

We're likely just days away from the launch of Google's latest Pixel phone — the potentially pivotal Pixel 6a midranger. So it seems safe to say the subject of Googley phones is gonna be comin' up a bunch in the weeks ahead, with snazzy new hardware being the main theme of the moment. The nice thing about Pixel phones, though, is that you don't have to have the latest and greatest model in order to find some fantastically useful new tricks.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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A Conversation: What’s Next in Web3 Games?

Andreessen Horowitz

The following transcript is from a conversation on the topic of NFTs in gaming, featuring Aleksander Larsen, Cofounder and COO, Sky Mavis/Axie Infinity; Gabby Dizon, Cofounder and CEO, Yield Guild Games; and Jonathan Lai, General Partner, a16z. This conversation took … The post A Conversation: What’s Next in Web3 Games? appeared first on Andreessen Horowitz.

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From Maxio’s New CEO: “I’m thrilled to be entrusted with leading Maxio.”

SaaSOptics

Catching lightning in a bottle isn’t easy; many would say it’s impossible. That’s why we use the phrase to suggest accomplishing an almost impossible task. Though, as Adam Savage of MythBusters recently demonstrated , it is possible to catch lightning in a bottle. You just need the right equipment, the right knowhow, the right team, and the willingness to be deliberate and mindful about creating the conditions for success.

Scale 98
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Most “No’s” from VCs are Really No’s. But Time Can Turn Some into Yes’s.

SaaStr

When a VC says “No”, it means they are out. You can’t change their mind. Another Zoom won’t help. But — read the email carefully. Sometimes if truly, really was close … then another month or two of solid progress could lead to a “Yes”. In just 60 or 90 days. — Jason BeKind Lemkin #???????????? (@jasonlk) May 3, 2022. So fundraising is going through a tougher stretch.