The first major update to Zoho’s “operating system for business” in two years adds a shared email inbox, AR remote assistance tool, retail website creation platform, and more. Credit: Zoho Zoho has expanded its Zoho One business software suite to include more than 50 apps, adding a wide range of capabilities around analytics, security management, and employee experience. The vendor launched Zoho One in 2017 with the goal of providing access to a wider range of the applications across its extensive portfolio. The app suite costs $37 per employee per month when subscriptions are purchased annually for a customer’s entire workforce; otherwise annual subscriptions are $90 per user per month. On Tuesday, Zoho added a range of apps and services to the suite. Many of these are pre-existing Zoho apps that are available in Zoho One for the first time. This includes five apps covering employee experience, productivity, and data analytics: Zoho Learn, a learning management tool; TeamInbox, a shared email inbox; Zoho Lens, an augmented reality app that enables remote assistance; DataPrep, a self-service data preparation and management tool; and Zoho Commerce, which contains components for building a retail website, accept payments, and more. Zoho Zoho Lens, the company’s augmented reality app, is now included with the Zoho One platform. There are three new services within Zoho One: Org Dictionary, a central dictionary that aids consistent spellings of terms and employee names; Work Graph, which maps interactions between employees, resources, and systems; and a mobile application management (MAM) service for managing access on a range of devices. There are also several platform enhancements, including embedded, conversational analytics; natural-language-powered enterprise search; a unified view of apps, services, and dashboards for employees; and a customizable dashboard with pre-built widgets to provide visibility across the organization. Zoho said there are now 40,000 Zoho One customers, citing growth of 60% year-on-year during the pandemic, and up from 20,000 in 2019. Zoho Zoho One offers conversational BI capabilities throughout the platform, with more than 1,500 pre-built analytics reports and dashboards. For some businesses, Zoho’s comprehensive approach to its software suite — which includes sales, marketing, HR, and finance apps, as well as productivity tools — can offer an advantage over integrating multiple point solutions, according to Holger Mueller, VP and principal analyst at Constellation Research. “Allowing enterprises to get rid of integration of best-of-breed products has always been a powerful point,” Mueller said. “As with all integrated suites, if the integration fits/works, it is great. If the functionality is not good enough, then there is integration work to do… but in general, Zoho has been above the ‘good enough’ limit consistently.” The expansion to Zoho One on Tuesday is the first major update to the suite since late 2019, when Zoho added a phone bridge system, a workflow management app, single sign-on, and a blockchain time-stamping feature for Zoho Sign. Related content feature Windows 11 Insider Previews: What’s in the latest build? Get the latest info on new preview builds of Windows 11 as they roll out to Windows Insiders. Now updated for 22635.3500 for the Beta Channel and Build 26200 for the Canary Channel, both released on April 19, 2024. By Preston Gralla Apr 19, 2024 250 mins Small and Medium Business Microsoft Windows 11 news analysis Chasing business and partnerships, Apple goes APAC Apple CEO Tim Cook’s week-long visit to Indonesia, Vietnam, and Singapore highlights how the company continues to explore new opportunities in global markets. By Jonny Evans Apr 19, 2024 4 mins Manufacturing Industry Apple Vendors and Providers news Microsoft reminder: Support for Office 2016 and 2019 ends next year Older versions of Office apps and servers will no longer get security updates as of October 2025 — when Windows 10 also reaches end of support. By Matthew Finnegan Apr 19, 2024 3 mins Microsoft Office Microsoft Office Suites news Google consolidates AI teams into DeepMind to scale capacity The restructuring will simplify development by concentrating compute-intensive model building in one place and establishing single access points for PAs looking to take these models and build generative AI applications, Google said. By Gyana Swain Apr 19, 2024 4 mins Google Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe